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*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

Commissario
OcUK Staff
Joined
17 Oct 2002
Posts
35,827
Location
OcUK HQ
Suggesting I am toddler/baby in a pram is very rude. Am upset at the fact that the company has such horrible practices/service In the matter. Your right refund is the only option. And one the company should do on mass. Why keep there money (QUOTE) not getting your 3080 (QUOTE) I you have no intention of clearing the company's back order.

That decision is with upper management, I think people like yourself have hoped and held out that maybe the pandemic would end, mining craze would end and everything would of come back to some sort of normality, increased supply due to less demand and as such also reduced pricing, it is after all what you want, it is what we want and I know the company is now thinking there is simply zero chance of that ever happening now, as such the mass refunding I suspect will happen at some point in the near future as it seems there won't be a return to normality this year and by 2023 the next thing will no doubt be here and no doubt at even higher prices considering TSMC have announced they are considering or will be doing another 20% price increase soon.

Not much we can do, other than apologise. When there has been hopes things may change for the better, things actually just seem to get worse.
 
Associate
Joined
26 Jul 2021
Posts
10
Location
scotland
That decision is with upper management, I think people like yourself have hoped and held out that maybe the pandemic would end, mining craze would end and everything would of come back to some sort of normality, increased supply due to less demand and as such also reduced pricing, it is after all what you want, it is what we want and I know the company is now thinking there is simply zero chance of that ever happening now, as such the mass refunding I suspect will happen at some point in the near future as it seems there won't be a return to normality this year and by 2023 the next thing will no doubt be here and no doubt at even higher prices considering TSMC have announced they are considering or will be doing another 20% price increase soon.

Not much we can do, other than apologise. When there has been hopes things may change for the better, things actually just seem to get worse.
Thank you for responding so quick I know you are not personally at blame but the blunt of frustrations lands on you. You are so it may seem to be the face of the forum side. Wish you all the luck in the future. Thank you for reading
 
Associate
Joined
2 Oct 2020
Posts
7
Anyone still waiting just needs to request a refund and be done with it, you are waiting for something that will never be fulfilled...

I was angry with OC at this situation and then realized it really has been out of there control from the start.

More comms at the start would have been better mind ! but alas it is what it is.

Good luck finding cards out in the wild !
 
Associate
Joined
9 Feb 2022
Posts
1
Location
Omaha
Anyone still waiting just needs to request a refund and be done with it, you are waiting for something that will never be fulfilled...

I was angry with OC at this situation and then realized it really has been out of there control from the start.

More comms at the start would have been better mind ! but alas it is what it is.

Good luck finding cards out in the wild !

To be honest, I'd have sent for a refund, but then I'm having to look for a card thats STILL going to take several months to get here, and I'm going to be upcharged for it simply because companies like OCUK know that they can. Obviously I understand that "ThAtS jUsT cApItAlIsM", but the fact of the matter is that I'd rather keep an order where I've spent 800 instead of cancelling it, only to try to reorder and have them charge 2000.

It's all well and good to claim "just cancel it", but given OCUK's track record with transparency about the situation, I find it incredibly hard to believe that I'd get the refund in the next few months anyways.
 
Soldato
Joined
17 Jun 2004
Posts
5,818
Location
Eastbourne , East Sussex.
To be honest, I'd have sent for a refund, but then I'm having to look for a card thats STILL going to take several months to get here, and I'm going to be upcharged for it simply because companies like OCUK know that they can. Obviously I understand that "ThAtS jUsT cApItAlIsM", but the fact of the matter is that I'd rather keep an order where I've spent 800 instead of cancelling it, only to try to reorder and have them charge 2000.

It's all well and good to claim "just cancel it", but given OCUK's track record with transparency about the situation, I find it incredibly hard to believe that I'd get the refund in the next few months anyways.

you would get it by friday; as was teh case when an order i placed i had to cancel due to the item being OOS.
 
Associate
Joined
2 Oct 2020
Posts
7
It's all well and good to claim "just cancel it", but given OCUK's track record with transparency about the situation, I find it incredibly hard to believe that I'd get the refund in the next few months anyways.

You'll get it pretty much straight away, stop being hyperbolic.

Yeah i was annoyed i waited nearly a year for a card that was never going to be shipped, its not OCUK's fault regarding what happened to the supply chain, my main issue was that OCUK were saying they were Nvidia's preferred partner in the UK, that doesn't look to have been the case.
 
Associate
Joined
13 Jan 2014
Posts
102
If OCUK were Nvidias preferred partner OCUK would probably be the ones distributing the FE cards in the UK.
 
Soldato
Joined
15 Oct 2019
Posts
8,369
Location
Uk
You'll get it pretty much straight away, stop being hyperbolic.

Yeah i was annoyed i waited nearly a year for a card that was never going to be shipped, its not OCUK's fault regarding what happened to the supply chain, my main issue was that OCUK were saying they were Nvidia's preferred partner in the UK, that doesn't look to have been the case.
Surely by now if people are not going to be getting the cards then the refunds should be automatic.
 
Associate
Joined
12 Dec 2021
Posts
2
Location
Jersey
The 3080 is EOL, hence people need to request refunds or select a different product.

All remaining back orders are emailed every week, stating queue position and that cancelling or selecting a different product is recommended.

Also prices are not dropping, they are still increasing in cost from the manufacturers, any price drop been spotted is just resellers moving price or a change in currency.
China is looking to be having a severe Covid problem and as such the longer outlook is prices will remain firm or go up more, 3080 10G is no longer been made by board partners and even the LHR versions are extremely scarce and the 12G version are coming through in extremely smaller numbers and cost pretty much the same as a 3080Ti.........
I wish this were true. The emails were originally weekly but are now closer to monthly and most importantly, they've at no point recommended canceling/selecting different product, it's been the same message from beginning to end - queue number, we're working hard to get stock/link to forums, you can cancel if you want.

If there's crucial information e.g. the product I've ordered is no longer being produced, surely that should be in the email and not just a forum thread. If I'd had this info when the card went EOL, I'd have followed the recommendation ages ago. Instead I've only just checked the forums as queue updates have slowed. I've not been following the situation closely after placing my order in Nov 2020, content to just wait however long is needed as my 1080 does the job well enough.

Why not just refund everyone or, if for whatever reason that's not possible, at least communicate to everyone in the queue, by email, that they should 100% get a refund? I'll get a refund and move on but OCUK please sort out your comms
 

JLV

JLV

Associate
Joined
5 Dec 2020
Posts
6
I wish this were true. The emails were originally weekly but are now closer to monthly and most importantly, they've at no point recommended canceling/selecting different product, it's been the same message from beginning to end - queue number, we're working hard to get stock/link to forums, you can cancel if you want.

If there's crucial information e.g. the product I've ordered is no longer being produced, surely that should be in the email and not just a forum thread. If I'd had this info when the card went EOL, I'd have followed the recommendation ages ago. Instead I've only just checked the forums as queue updates have slowed. I've not been following the situation closely after placing my order in Nov 2020, content to just wait however long is needed as my 1080 does the job well enough.

Why not just refund everyone or, if for whatever reason that's not possible, at least communicate to everyone in the queue, by email, that they should 100% get a refund? I'll get a refund and move on but OCUK please sort out your comms

Love how you say there has been zero info from OCUK on all things GPU shortage related - they have an entire thread in their forums dedicated to advice surrounding what to do with stock issues - you placed your order in Nov 20' - here is a lovely little link that you will see had frequent updates ( https://forums.overclockers.co.uk/t...ries-how-to-cancel-your-order.18899277/page-9 ) of which the first post was a few months prior to you even placing your order, and fair enough the last was post was in Sept 21 (albeit this is the crucial one where it specifically states what you say they haven't done, which is basically advise people to request refunds or upgrade) - so instead your solution is to jump on this thread, complain that there has been zero contact (which clearly is not true), and best of all, you've not bothered to follow up for nearly 1.5 years? Makes no sense my dude. What would you rather they do? Fulfill or upgrade the first 50-100 people in Q in front of you, at a complete loss of roughly £400-700 per card to them directly and go bust? Thereby leaving you and hundreds if not thousands of others completely out of pocket by not having the option to refund or upgrade? Simple supply and demand at play here, just realize you don't live in 2020 anymore and prices are nowhere near MSRP of pre 2020 - you want one, there are plenty in stock these days, if you are willing to pay for it and be flexible on the card you end up with :p

Not having a go at you personally, I just don't see very many people actually having something positive to say about how OCUK have handled this whole situation, could they have done better? Sure - did they however probably do their best with changing info every week, I'd venture a guess and say yes, given if you do your homework you will see nearly every other retailer of a similar nature has had the same if not worse feedback than OCUK during this whole issue.

And before you ask, no I did not get the exact card I had ordered, I ending up having to pay above "MSRP" when I finally had to (old GPU died, 1070 Zotac card served me well for many a year), just figured I'd mention that before you or someone else tries to say I am just a happy customer that has just had his way with luck in the Q system.
 
Associate
Joined
12 Dec 2021
Posts
2
Location
Jersey
Love how you say there has been zero info from OCUK on all things GPU shortage related - they have an entire thread in their forums dedicated to advice surrounding what to do with stock issues - you placed your order in Nov 20' - here is a lovely little link that you will see had frequent updates ( https://forums.overclockers.co.uk/t...ries-how-to-cancel-your-order.18899277/page-9 ) of which the first post was a few months prior to you even placing your order, and fair enough the last was post was in Sept 21 (albeit this is the crucial one where it specifically states what you say they haven't done, which is basically advise people to request refunds or upgrade) - so instead your solution is to jump on this thread, complain that there has been zero contact (which clearly is not true), and best of all, you've not bothered to follow up for nearly 1.5 years? Makes no sense my dude. What would you rather they do? Fulfill or upgrade the first 50-100 people in Q in front of you, at a complete loss of roughly £400-700 per card to them directly and go bust? Thereby leaving you and hundreds if not thousands of others completely out of pocket by not having the option to refund or upgrade? Simple supply and demand at play here, just realize you don't live in 2020 anymore and prices are nowhere near MSRP of pre 2020 - you want one, there are plenty in stock these days, if you are willing to pay for it and be flexible on the card you end up with :p

Not having a go at you personally, I just don't see very many people actually having something positive to say about how OCUK have handled this whole situation, could they have done better? Sure - did they however probably do their best with changing info every week, I'd venture a guess and say yes, given if you do your homework you will see nearly every other retailer of a similar nature has had the same if not worse feedback than OCUK during this whole issue.

And before you ask, no I did not get the exact card I had ordered, I ending up having to pay above "MSRP" when I finally had to (old GPU died, 1070 Zotac card served me well for many a year), just figured I'd mention that before you or someone else tries to say I am just a happy customer that has just had his way with luck in the Q system.
Slight misunderstanding, I have no issues at all with how OCUK handled their orders - absolutely fair play for helping those they could at a loss. My issue is purely with the email communications and what's been stated in this thread - OCUK staff saying they've constantly emailed with recommendations to cancel preorders, that's just not true.

There's obviously plenty of info in the forums, that's great, but customers should never be expected to have to read a forum thread for key info on their order status, that should be in email updates. All it would've taken was a line or two of text - card EOL, MSRP up 50%+ so can't upgrade, strongly recommend canceling, and I'd have canceled in March. Instead I was strung along by constant queue position update emails with no mention of the actual situation.

I waited so long before checking these threads as I was aware of the chip shortage in general, queue updates were frequent and I wouldn't mind waiting even 2 years to get what I ordered at the price I paid. I had the expectation that if an order I place is impossible to fulfill, it'll be canceled by the seller or I should at least be notified of the situation, in cases where the seller could be screwed by canceling.
 
Associate
Joined
28 Sep 2020
Posts
37
Hey guys, I have read back a few pages before posting but now I'm a bit more confused. It seems people are still waiting for orders but OCUK site lists cards in stock? So do they have stock or is this just more pre order stuff?
 
Associate
Joined
11 Jan 2021
Posts
189
Hey guys, I have read back a few pages before posting but now I'm a bit more confused. It seems people are still waiting for orders but OCUK site lists cards in stock? So do they have stock or is this just more pre order stuff?
they dont sell 3080 non lhr cards anymore so they have no stock
 
Associate
Joined
28 Sep 2020
Posts
37
they dont sell 3080 non lhr cards anymore so they have no stock

That's for the quick reply but that's even more confusing . So to clarify. The cards that are listed as "in stock" on the website. If someone orders one of these cards then delivery is in a few days or your added to a wait list?
 
Associate
Joined
11 Jan 2021
Posts
189
That's for the quick reply but that's even more confusing . So to clarify. The cards that are listed as "in stock" on the website. If someone orders one of these cards then delivery is in a few days or your added to a wait list?
the cards in stock are different models with the lhr part so yes those will ship, the ones on back order are no longer made and will never be shipped
 
Commissario
OcUK Staff
Joined
17 Oct 2002
Posts
35,827
Location
OcUK HQ
Hi there


So as we know the outlook has been very grim with the original 3080 10G models unofficially getting end of life (no further shipments).
I did say for a viable solution to happen would take a miracle, unfortunately this is not the miracle I was hoping for as war is never good, innocent people are killed and generally everyone suffers around the world.

As such with the recent big changes in the market, a decline in mining and the conflict in Ukraine prices over the past month have dropped considerably which many of you have noticed and posted about on these very forums. The conflict in Ukraine has seen a lot of board partners either boycott Russia or the demand in Russia drop vastly which has resulted in considerable amount more stock available without demand.

As such as the biggest back order issues are with Gigabyte, Asus and MSI, over the past few weeks I've been pushing the board partners very hard to find a solution for the back orders which customers are still waiting for their product.

Gigabyte however have seemed to absolutely push incredibly hard to the point they have shipped their entire Far East stock too OcUK, not only have Gigabyte given us all this stock, but they then also did so at a loss to themselves, as a result we now have nearly enough Gigabyte 3080 Eagle LHR to cover all the Gigabyte 3080 Eagle OC back orders, which there is 160 back orders for at price ranging between £660 - £760.
Gigabyte have also given us money to further reduce our cost on 3080Ti and 3070Ti to provide potentially other options to customers waiting who maybe don't want to have to pay much of a difference or fancy a bigger upgrade or a partial refund and a lower end but still very capable gaming card.

I know it is not a perfect solution, but I know what 3080's cost us currently in the current market and for Gigabyte to find us so much stock and then sell it to me at such a low price to try and assist with the back orders is highly applaudable and I do hope with supply further increasing and demand reducing that maybe other partners will start reducing margins, but again it may also never happen.

KFA2 have also stepped up with offering me some incredible buy in prices to try and assist, as such today an email shall be going to all the Gigabyte back orders for 3080's with options to change their order and pay/refund the difference or to have an automatic refund by March 31st if no response from the customer.

Here is the email those with Gigabyte 3080 back orders can expect to get over the next 24-48hrs:


Morning all


Over the past months we have found that our suppliers are no longer be able to supply the original RTX 3080 non-LHR graphics card model you have pre-purchased. We greatly apologise for the frustration this news brings you.

Together with Gigabyte and KFA2, we have pushed very hard to find a solution to clear the back orders. Thanks to some additional exclusive support, we are now able to offer alternative GPU’s vastly below their regular price and below cost.

Gigabyte RTX 3080Ti Gaming OC @ £1199.99 (Retail £1289.99) GX-1DR-GI
Gigabyte RTX 3080 Eagle V2 LHR @ £799.99 (Retail £1199.99) GX-1ED-GI
Gigabyte RTX 3070Ti Gaming OC LHR @ £699.99 (Retail £799.99) GX-1DW-GI
KFA2 RTX 3070Ti OC LHR @ £679.99 (Retail £749.99) GX-0AM-KF
KFA2 RTX 3060 OC LHR @ £399.95 (Retail £479.99) GX-0AL-KF

You cannot buy online at these prices and stock is limited so your swift response is appreciated. You will be charged or refunded the difference to your original order value. Please contact our customer service team:

Webticket: https://www.overclockers.co.uk/contact (select Change or cancel order)

Telephone: 01782 444455 (option 2)


If we do not hear from you by 31st March 2022, your order will be automatically cancelled and refunded.




I am still pushing MSI and Asus hard for solutions, I am still also pushing other brands for more stock at really aggressive points in the hope we might be able to build up enough stock to be able to offer some solutions to Asus and MSI back orders maybe using stock from the likes of KFA2, Zotac, Inno3D etc.

Unfortunately there is nothing more Gigabyte can do, the above is vastly below cost and hugely funded by Gigabyte and then OcUK is passing this on too customers with zero profit to try and assist, but I feel knowing the current cost pricing that Gigabyte have gone above and beyond with both allocation and pricing support to try and resolve the back order issue.

Hopefully in coming weeks I will have options for Asus and MSI back orders of a similar nature, but my advice is still the same to those waiting, try to buy an FE card, it is still the absolute best option out there.

I'd like to thank the customers who have waited so long and been incredibly patient and also apologise at the same time for this whole debacle.
I will keep pushing and keep trying to find solutions, so please all those waiting on a Gigabyte 3080 Eagle OC please get in touch and pick one of the options from above or request a refund.
 
Last edited:
Associate
Joined
13 Mar 2015
Posts
77
My god is this still on-going? 18 months, nearly as long as the damn Pandemic itself, what a strange time to be alive. I got down to like 9th in the Q for the 3080 Tuf OC, and sat there months, frustrating AF, literally if I had been, IDK, say 30 minutes earlier with my pre-order then I might have got a V1 card at close to MSRP. In the end I got a V2 card when OCUK had them around September 2021. Anyway hope everyone gets what they need, I can't imagine anyone still in the queue here, is without a card, I'd hope anyway, I guess most folk are hanging on in the off chance they may get a card at MSRP. The Eagle OC for 800 bills looks a good deal, 200 less than I paid for my Tuf gaming 3080, actually 800 isn't far off what I paid for the pre-order, think the 3080 Tuf OC was 750 when I pre-ordered it, so 800 is good indeed, can't be many 3080 sold by a large retailer, or anyone really, for that money since September 2020?
 
Soldato
Joined
15 Oct 2019
Posts
8,369
Location
Uk
Manufacturers are sitting on surplus stock as the cards at the silly retail prices are not selling in volume and the mining corps don't want them anymore so they are looking to offload before the prices crash hard in a couple of months.
 
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