To me its the promises that have been broken. I feel conned tbh. I expected a wait and i had my eye on a card but OC by putting ETAs on certain products gave me a false expectation and made me choose a different card. Had i chosen the card id originally wanted its entirely possible it could have been in this PC now. The promise that OC are in the better position to procure stock which seems to be disproved daily atm.
There's a stock shortage yes, but other competitors, to me, are handling this much, much better.
I see your point when it comes to pre-orders. I think the horse has bolted on that one. They should have closed off the orders when it became unrealistic that they were going to be able to supply what they promised. Other retailers have done this. By keeping pre-orders open OC appear greedy and to not care when/if they can supply a product within a reasonable timeframe. There's not even a mention of it on the status page. There is now queues into the 1000s and i dont think that is acceptable. Some people ordering today and using finance wont have any idea of the wait and will be stuck waiting. I think trapping customers like this is wrong. Maybe thats just me?
I'd be careful framing this as a promise, again this is just an expectations thing. The reason I brought that up actually was really just to push a point that you'll avoid unnecessary anger in life if you learn to be careful about setting expectations for things when the outcome is kinda vague or uncertain, you'll always have a negative reaction when your expectations are violated, we're wired up as humans to suffer that. But what you can control is setting your own expectations carefully to begin with, learning this as a habit for me was the relief of a lot of anger once I realized why some things would make me mad. The reason I thought it made a lot of sense in this scenario is that really there's no difference in outcome that's the source of complaint here, it's not like people are using queue information to switch to another retailer or whatever, it's not causing cards to be delivered any faster, all the other facts of the circumstance remain the same except in outcome A you're mad as hell and outcome B you're not, the wait is the same. If you can avoid being mad then that's a good thing.
And yea I agree the ETA stuff sucks, I saw a 2 day ETA on my Ventus when I ordered but I knew back then, I was like, I know full well there's supply problems, that ETA is like super hopeful at best and using what I said above, I just went in with no assumptions about when it arrives, and then when I saw my queue position, i was like OK cool, it is what it is.
On the pre-ordering, I think this is also a big nothing burger. people feel burned on the lead time, they've cancelled their order in anger and I can't help but feel this is almost like a "if I have to wait then everyone should" kinda mentality. Personally I'm happy to pay up front to get in a queue, because getting in a queue and staying in it and staying patient is the fastest way I can possibly get my hands on a card. Waiting for general availability would be an even longer wait as queues are honored first. My priority is simply get the card as fast as possible so to me the ability to queue is a good service. If at any time circumstances change you can always cancel.
Using large pre-order queues to secure stock is just something that will take time, the logistics of manufacturing cards, allocating stock to suppliers and distributors is not something that changes overnight. I think that just remains to be seen right now, at the very least it can't hurt, if you want to take the gamble of say waiting on a competitor to clear their queue and get into the lottery of purchasing from the site then all I can say is good luck, not a risk I'd take.
With the finance stuff, I dunno, that sounds like a risk to me. I think that's people trapping themselves, finance for luxury items (items that wont have any ROI) is generally a bad idea anyway but that's a whole other debate.