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*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

Tensorflow said:
Well that post wasn't condescending in the slightest, I don' think anyone here thought OCUK was the manufacturer, we were fed up with the lack of communication. Nice rant though, good way to further alienate your customers.
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Totally agree. That update @Gibbo was absolutely awful I'm afraid to say. Basically comes across as "don't blame us, blame manufacturing/Nvidia for supply" which isn't the crux of OcUK's reputation getting hammered over the last month... That post does nothing to soothe your customers' nerves.

It's the fact there has been no fruitful updates and clear communication from OcUK at all, even if there isn't anything particularly good to say. The thread you made posting once or twice a week with a vague number of models coming into stock. It doesn't help OcUK constantly parades how it's Nvidia's top UK supplier and gets great supply, but several competitors seem to get several stock drops throughout the week, yet OcUK are getting very few compared. Has OcUK's buying power / priority been over-stated?

You'll know a particular competitor has provided some very clear info on a table with several updates in the week, even without clear stock numbers it gave everyone an indicator. This was a great tool to show customers and give a better idea of what's going on. I think OcUK's problem is you keep taking pre-orders which has miffed a lot of people. It makes sense to some, but to others it just seems a cash grab whilst OcUK makes bank on the several millions ££ of interest over the next 2-3 months.

I've been a loyal OcUK customer for years, I'll still buy from here if the price is right. But your handling of this launch has been absolutely god-tier awful. Hence the huge outrage on this nearly 600 page thread that just keep going (don't forget the last one that got closed which hit 500+ pages too).
 
From what's been said AMD are going to have around 800000 units come launch NVidia say there will be 300000 chips going to board partners this month. Maybe it is true that nvidia plan to flood the market at AMD launch
 
Gibbo said:
We do, on our homepage:
https://www.overclockers.co.uk/NVIDIA-30-Series-Status
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Yes - but do you think it's still fair to say the following?

Luckily, Overclockers UK is one of the NVIDIA’s biggest partners which guarantees we will always be one of the very first companies to acquire stock in the UK.
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Luckily, being one of the biggest suppliers of computer hardware in the UK means we can almost guarantee we will receive allocation before anyone else.
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We are receiving and shipping cards on a daily basis as they arrive from the various manufacturers.
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It is what it is for us that have already ordered, I am in the acceptance phase, but I'm not sure of the validity of what this page says to prospective new buyers.
 
As others have said, 500 cards in a month, shocking! Nvidia are beyond a joke with such small supply to one of the biggest UK etailers!
Thank god got lucky with my distill but such measures should not be needed!
 
ADGQ said:
Out of interest, do you think with the latest updated provided by Gibbo that it may now be a sensible option to shut off pre-orders? If they are at a point they are unsure that back-orders can be fulfilled before 2020 is done and dusted then surely that would be the correct thing to do at this point?
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Worldwide would have to do the same then.
 
SGz_Eliminated said:
Customers: Whehh we want an update! Even an update with no info is better than no update!
OCUK: Okay we're literally at the mercy of the manufacturers and are trying everyday to secure more stock, stock which we likely expect will rank up in November (as we've already said before)
Customers: Whehhhhhh that's not the update we wanted.

Babies everywhere!
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I'm still not sure how you can not work out that only Overclockers have taken our money, it is no one elses responsibility to provide us with a card.
 
Gibbo said:
We do, on our homepage:
https://www.overclockers.co.uk/NVIDIA-30-Series-Status
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We do appreciate changes have been made there and that you are working hard to fill pre-orders. We also appreciate you taking the time to post in this thread :)

The thing is even for lowish queue numbers (im talking <300) that ordered within hours of launch. They are looking at 2021 deliveries if things dont improve massively. We were expecting improvement by now but numbers seem to be going the wrong way and OC appear to be getting less stock. I don't understand why OC would continue to take pre-orders a month later knowing they're unlikely to clear them quickly. I ordered quickly and im still down in the late 500s for an eagle. Given the global stock shortage it even seems silly taking pre-orders just to improve buying power. Its just going to harm OC going forward. Once we have our cards we will move on whilst OC will be left licking its wounds and trying to recover its reputation. A reputation that no doubt took years to get has been all but destroyed in a few weeks of poor management :(

On the page you linked to, it doesn't give realistic expectations and unless you've been in this thread for the last few weeks you would be forgiven for expecting delivery in a week or two from whats written there.

We keep seeing guys getting cards quicker elsewhere whilst nothing seems to move here. I think thats what bugs people the most.

I'm waiting in queue patiently whilst exploring my options elsewhere like a lot of others. For me this is mainly due to the lack of comms/expectation given by OC.

Some people are unhappy OC have their money whilst not giving any real answers and some are happy to wait and appreciate things are out of OC control. I can see both points of view tbh.

Flake87 said:
Why shut off pre orders? Some cards don't have long queues, others do. If you're stupid enough to have a mindset which only allows you to buy from one of the market approved brand names and won't even consider other lesser known brands you deserve a long wait !
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Its surely not all or nothing. Once a queue gets to unmanagable numbers (By unmanagable numbers i mean one that they can't fill quickly) Change to no stock. Let people order from the shortest queue giving them the best chance of securing a card this side of christmas. They can selectively close off pre-orders for some products.
I personally think if potential customers knew the queue lengths (even to the nearest 100) it would save them going through the whole buying, finding out its a long wait, cancelling, leaving bad review cycle.

Flake87 said:
This is the 3080 thread though, and my post still holds true for those.
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Do they use different chips and different board stuffing companies? Dont forget apple are hogging all the foxconn plants for their mind boggling iphone 12 :p
 
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ADGQ said:
Out of interest, do you think with the latest updated provided by Gibbo that it may now be a sensible option to shut off pre-orders? If they are at a point they are unsure that back-orders can be fulfilled before 2020 is done and dusted then surely that would be the correct thing to do at this point?
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There should be no cut off point, because any cut off point is denying potential customers a helpful service to get in line and get a guaranteed position. The only caveat as I've said is that very rough ETAs need to be given for pre orders, the people pre ordering now should absolutely be told that ETA on their order is going to be 2021 or 3+ months or whatever. That way if that's unacceptable to anyone then...hot take...don't pre-order. But some people will be fine with that, so give them the option to pre-order.

The idea that some people aren't happy with that deal, so they're like: "well I don't personally like it so NO ONE should be able to have it", is just about as selfish and self centered as it gets. The world doesn't revolve around these people whining, they don't represent everyone. Some people are perfectly capable of separating their emotions and anger about delays from the practical reality of the situation and understand that pre-orders while having potential wait times of 3 months is better than waiting 4-6 months in some kind of weird video card lottery. If other people want to do that then that's absolutely fine, pick your poison, but don't **** on other people as you do it, that's extremely lame.
 
I'm just sitting here wondering when the Zotac AMP Holo's are going to be released, Zotac has said they've been released but there's nothing on their social media's...
 
Gibbo said:
We do, on our homepage:
https://www.overclockers.co.uk/NVIDIA-30-Series-Status
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Quote from that page you linked: "Although we may not currently have the stock available to fulfill every order immediately, WE ARE in the best possible position to acquire it before every other UK retailer" We all know that is bull **** too, so it's getting increasingly difficult to believe anything you say. FE at OCUK anyon... Oh wait... Meanwhile people elsewhere get their cards quicker...
 
Come on guys, I know we all thought OCUK were manufacturers but it's been cleared up now!
I swear I thought Space Monkey was Jensen :/
 
I used to check this thread for any updates on where people were in queues. Now it's pointless. Every day it's just endless complaining about how awful ocuk apparently are. Come on guys, do you really want "nothing today" every single day? I think we all know there would be countless comments saying "nothing yesterday, nothing today! Why do they keep just saying nothing?!" if they did that.

Ocuk have no control over this. We get info when they get it. They created a system to tell us where we are exactly in the queue. As a software dev, I know how nerve wracking it can be to scramble a piece of software or a system like that together. We have no idea how much work went into the backend of that system.

Are they telling us the exact numbers they are getting in? No, that is frustrating but to call this a scam or to act like ocuk have run off with your money simply isn't fair. I cannot imagine how bad the emails and messages the staff are receiving if this is what's available on the public forums

Just have some patience. There is nothing anyone can do to speed this up
 
u2coop said:
I'm still not sure how you can not work out that only Overclockers have taken our money, it is no one elses responsibility to provide us with a card.
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With your permission! They haven't taken your money as much as you've given them your money to get a place in a queue. Please please please if you don't like it, cancel your order and go elsewhere. Technical difficulties aside they've been abundantly clear its a pre-order and you never get the item when you pre-order something but they take your money all the same because that's how transactions work its basically a 100% deposit on the item. You're entitled to cancel at any time if you're so inclined and get your full money back. People are just angry they don't have their card yet and I get it, I'm also in the queue. But blaming OCUK for something they can literally do nothing about is stupid. All the comments about being more forthcoming, changing this and changing that isn't going to make the darnest bit of difference to when you're going to get your card. You agreed to give them your money when you placed the order, stop acting like they've stolen it, don't like it then refund and go shop elsewhere and who knows maybe you'll get lucky and find a card sooner than you'd be waiting in the queue.
 
I dont know if Gibbo or anyone at OCuk reads the fourm but i cant understand how misguided that message is thats been put out by Gibbo. Do they not understand at all what the complaints are about? We all understand fully that this has been a rushed launch with not enough stock, every customer understands that. The problem is the lack of communication and how unprofessional it has been. You wouldnt see other companies saying "a close to ok amount" etc, they have graphics and/or email systems. But to come out with a "dont blame us" email with more words in it than has been communicated to us in a month is just insulting. What do you guys think? That update has just annoyed me because it shows they dont know what the real frustration is.
 
PrincessFrosty said:
There should be no cut off point, because any cut off point is denying potential customers a helpful service to get in line and get a guaranteed position. The only caveat as I've said is that very rough ETAs need to be given for pre orders, the people pre ordering now should absolutely be told that ETA on their order is going to be 2021 or 3+ months or whatever. That way if that's unacceptable to anyone then...hot take...don't pre-order. But some people will be fine with that, so give them the option to pre-order.

The idea that some people aren't happy with that deal, so they're like: "well I don't personally like it so NO ONE should be able to have it", is just about as selfish and self centered as it gets. The world doesn't revolve around these people whining, they don't represent everyone. Some people are perfectly capable of separating their emotions and anger about delays from the practical reality of the situation and understand that pre-orders while having potential wait times of 3 months is better than waiting 4-6 months in some kind of weird video card lottery. If other people want to do that then that's absolutely fine, pick your poison, but don't **** on other people as you do it, that's extremely lame.
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Oh...I tried so hard not to respond...

'Selfish and self centered?

Tell me...how is it selfish? It affects me not a jot....I have a place in a queue.

But people who have no idea about this forum may put in a pre-order without the faintest clue about the delay to receiving.

Other retailers do not allow pre-orders, and haven't for some time. Their reputations seem to be doing a lot better than OCUK.

So please wind your own neck in....it is neither selfish nor self centered to question OCUK strategy and lack of transparency. Would you apply the same criteria to every other retailer in the entire United Kingdom?
 
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