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Hey great job @Gibbo keeping your customers updated, reassured and informed - impressive CS.
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Yes it's the software that is at fault if it is selling stock they don't have. This happened for the 3000 series launch too.
Hey great job @Gibbo keeping your customers updated, reassured and informed - impressive CS.
I am disappointed I am back in a queue it would seem for a card, thought this would have been avoided due to the debacle of the 30 series.Convenient isn't it. Rather than fixing it, they let it tie people to their ordering system rather than buying from a competitor, even with nice options as "contact our sales team to pay for the more expensive model instead". You understand that this is all in their favour right? That takes it from being an accident to a deliberate sales technique.
Where? Did you get an email? I certainly didn't get an email. Digging through a forum for information about your order is not "keeping customers updated".
No because he shouldn't have to.Hey great job @Gibbo keeping your customers updated, reassured and informed - impressive CS.
Not got my email yet still and my Gigabyte Gaming OC is still saying Undefined in my order. Confident OcUK will get through it all even if I have to wait till tomorrow to find out.Yeah no info about my order at all, very pleased to be offered next day, good times, paid through amazon pay as it was the only process that worked.
Good news is that I will be able to cancel eventually but just lol. Customer service, not exactly professional outfit.
It's just a boring waste of time, I should have known better.Not got my email yet still and my Gigabyte Gaming OC is still saying Undefined in my order. Confident OcUK will get through it all even if I have to wait till tomorrow to find out.
Responses in this thread, they “over sold” on a number of lines it would seem.If we're on back order, where does it say? Are there any indicators other than not having received a dispatch notification already?
It's not as if they have to over sell, in the event that some users cancel their orders... If people cancel, whack it back on sale and it'll still be gone in a heartbeat for the next few months...Responses in this thread, they “over sold” on a number of lines it would seem.
Thought even a partial repeat of the 30 series would be avoided.
I wonder if any other retailers have this issue?
Agreed mate this should be standard part of the order status letting customers know not having to go digging through a forum to find that cards have over sold.Ocuk have had 2 years to make sure things didn't repeat its self from the 3000 series it looks like nothing has changed.If we're on back order, where does it say? Are there any indicators other than not having received a dispatch notification already?
@Gibbo mine was in the range of 3-3:10 on the suprim x will mine be in tomorrows batch?
Wait, so the card I've ordered (and paid £11 for next day delivery on) isn't actually in stock and I've not even been notified about this (and only managed to find out on the forums by sheer luck?). What the actual ****? I was expecting it to turn up tomorrow given that I ordered around 3pm.
What is this mess? If I'd have known I would have ordered from elsewhere, but I guess that was the point...
EDIT: Checking my card shows that the money *has* been taken too, wow.
Dayyyyyyyyyym son that's gonna be one fine systemHi @Gibbo , I ordered the pre built OcUK Gaming Germanium Z7 - Intel Core i7 13700KF, GeForce RTX 4090 Gaming PC, just before 14:00. Will my order ship shortly after the Intel 13700KF’s arrive late next week (once the system is tested)? Or am I going to be waiting a while. Thanks in advance
Hey Gibbo, just a quick question….. I ordered the Inno3D x3 ……. this isn’t on back order is it?
I have an order confirmed email.
Thanks for the update.Yes first batch has sold out, Inno3D are shipping more in around two weeks to us to cover remainder of back orders.
Dayyyyyyyyyym son that's gonna be one fine system![]()
Not got my email yet still and my Gigabyte Gaming OC is still saying Undefined in my order. Confident OcUK will get through it all even if I have to wait till tomorrow to find out.