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*** NVIDIA GEFORCE RTX 4090 STOCK SITUATION & OcUK YOUTUBE REVIEWS - NO COMPETITOR DISCUSSION ***

ScottiB said:
I understand that there are systems built to handle things like that...ticket websites for example. However, these are specialised and our requirements for an ecommerce site are much more complex and varied. We can't build a business on a platform which is built for the few "big launch days" rather than the other 362 days of the year.

We "spun up" a number of extra servers before the launch and more afterwards. However, this probably made the situation worse, because it enabled thousands of people to access the product pages simultaneously and so many concurrent secure connections caused issues with the database. Lesson learned I hope. We'll look into whether we can resolve it in future.
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I think even implementing a solution specifically for the GPU launches and having the buy buttons direct to that may alleviate the issue while allowing your current setup to operate as-is the other 99% of the time.

With that said, I don't believe such an implementation would be orthogonal to operating a general e-commerce store; in fact it's typically the general stores that have lower complexity than a highly available, scalable counterpart.

WRT the site that definitely sounds like changes to DB architecture would be necessitated; I'm assuming you have a traditional SQL setup which will present issues even with scaling due to how multiple writer nodes would need to synchronize - this is why message queues are important as you only have "successful" events hitting the DB and the rest can be discarded once stock hits 0 without querying every time.

I'm conscious of not detracting from the topic too hard here but from you mentioning cloud, I have most of my experience with implementing architecture solutions on AWS, so if that's what you use I'm happy to discuss further in DMs on other possible mitigations for the future.
 
AmateurDragonSlayer said:
@Gibbo I had a pre-order on an MSI Suprim Liquid X but finance was declined. Is it possible for me to change my payment method and pay in full?

Can't get through to customer service on the phone (been on the phone for over half an hour now and haven't even got to speak to someone yet)
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There is no Suprim X Liquid available at moment so were not taking any orders on those I am afraid not until we get confirmation from MSI of quantity expected to ship.

ShadowMask said:
@Gibbo can I not change my order when you say you have plenty of stock of those?
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What did you order please?
 
Gibbo said:
There is no Suprim X Liquid available at moment so were not taking any orders on those I am afraid not until we get confirmation from MSI of quantity expected to ship.



What did you order please?
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Goods Ordered (prices in GBP)
£1,749.99 x 1 - MSI GeForce RTX 4090 Gaming Trio X 24GB GDDR6X PCI-Express Graphics Card (price with no VAT added).
 
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I'm still in the dark as to what 'undefined' even means for the suprim x I ordered, I've had no formal order confirmation apart from an amazon pay payment processing email and the money taken from my account so I have no idea where I stand in all this. Sorry for being a bother just very confused over here.
 
AmateurDragonSlayer said:
Damn. Kicking myself for not just paying in full when I had the chance now

I'm guessing there's no idea on when the next chance to try and order a 4090 will be?
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Maybe later this month, we are expecting brands like Palit and PNY to potentially land. Other brands probably November onwards.

OTSDARVA said:
I'm still in the dark as to what 'undefined' even means for the suprim x I ordered, I've had no formal order confirmation apart from an amazon pay payment processing email and the money taken from my account so I have no idea where I stand in all this. Sorry for being a bother just very confused over here.
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This seems limited to Amazon payments, it seems when using Amazon payment it needs two servers to be in sync and due to the load yesterday this created some issues and as such those orders never made it to us complete.

Speaking to our sales manager the most reliable payment method is debit/credit card, these payments can also be adjusted should you wish to change an order easily.
Not your problem but its a problem the new site has highlighted to us with yesterdays launch.

I'd advice you give the CS team a call this afternoon as the wait times are upto an hour on the phone at moment due to lots of people calling in as there is quite a few orders with this issue I believe. On the cards where we will still have some stock aside they will try and put your order through manually on an undefined order.
 
OTSDARVA said:
I'm still in the dark as to what 'undefined' even means for the suprim x I ordered, I've had no formal order confirmation apart from an amazon pay payment processing email and the money taken from my account so I have no idea where I stand in all this. Sorry for being a bother just very confused over here.
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See my reply above, sales manager informed me it seems to be an Amazon payment issue, best to contact CS to try and put your order through manually. Amazon payments seems to glitch when the site is under heavy traffic.
 
Seems I'm not alone, I received confirmation of my order (MSI GeForce RTX 4090 SUPRIM X) and payment was successfully taken, DPD Next Day was also confirmed but I have had no shipping information, DPD do not have a parcel on the way for delivery today.

Can you please let me know if I will receive the card today?
 
Gibbo said:
Maybe later this month, we are expecting brands like Palit and PNY to potentially land. Other brands probably November onwards.



This seems limited to Amazon payments, it seems when using Amazon payment it needs two servers to be in sync and due to the load yesterday this created some issues and as such those orders never made it to us complete.

Speaking to our sales manager the most reliable payment method is debit/credit card, these payments can also be adjusted should you wish to change an order easily.
Not your problem but its a problem the new site has highlighted to us with yesterdays launch.

I'd advice you give the CS team a call this afternoon as the wait times are upto an hour on the phone at moment due to lots of people calling in as there is quite a few orders with this issue I believe. On the cards where we will still have some stock aside they will try and put your order through manually on an undefined order.
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Damn, I'll have to add not using amazon pay to the list of things I wish I knew 24 hours ago. Thanks anyway :(
 
AndrewPx said:
Seems I'm not alone, I received confirmation of my order (MSI GeForce RTX 4090 SUPRIM X) and payment was successfully taken, DPD Next Day was also confirmed but I have had no shipping information, DPD do not have a parcel on the way for delivery today.

Can you please let me know if I will receive the card today?
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You should yes! If you have no shipment notification by 3pm please give CS a call. :)
There is still 19 orders left to ship and I see one of the Names is Andrew with surname starting with P and ending in E, is that you? If so your in the shipment queue. :)
 
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