first time using this company I won't be using them again if they don't sort themselves out and this mess.
I’ve been using them for over a decade and they’ve always been great - even honoured a warranty claim for me that the manufacturer (Creative) didn’t.
This was unfortunate but won’t change anything for me, I will continue using them. Also, it’s the same with their competitors too. They just don’t have a forum for everyone to openly voice their frustrations.