I'm having trouble with oculus support over the slightly dim line down the middle of the right display. They asked me to take a photo of it, I told them it would be impossible to get a photo of the screen through the lens. They said try rebooting the headset ( pointless as I turn it off all the time ). They said factory reset it. I've done that just to prove that's a waste of time. Now they've asked for a photo again. I swear they're using untrained customer support people with canned responses.
Keep persevering. I had a similar issue with a dead pixel on an Oculus Go - it was impossible to take a clear photo of it. Eventually they caved in an replaced it.



