*** Official Hyperoptic Discussion Thread ***

  • Thread starter Thread starter ntg
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Anything wrong with the supplied router?

No major issues with the Tilgen that they supplied, it has 4x Gigabit ethernet ports. It was only Wireless-N rather than AC though, but this was what they supplied me over 2 years ago so it might be worth asking for the spec of the current routers that they supply if you're concerned about not having AC Wi-Fi.
 
I got 100MB a few months back, couldn't justify the extra £17PCM for 1000MB. Been fast (loving the 100MB upload), had a small amount of downtime (issue with the switch in the building, 5 mins after I called their support there was someone out there fixing it).
 
I have the main supply ethernet cable plugged into the Netgear router and then have the Hyperoptic-supplied Tilgen router plugged in to the Netgear router purely to use the VOIP phone-line.

Can you provide a bit more information about how you have done this? And is it your Netgear router that has DHCP enabled?

I would like to buy my own router to replace the one supplied by Hyperoptic, but was informed by their CS that if I wanted to carry on using the VOIP-phone line I would have to keep their router plugged in and with DHCP enabled (meaning that if I bought another router it would essentially be a switch with a wireless AP, with the Hyperoptic router still doing all the heavy-lifting).
 
Can you provide a bit more information about how you have done this? And is it your Netgear router that has DHCP enabled?

I would like to buy my own router to replace the one supplied by Hyperoptic, but was informed by their CS that if I wanted to carry on using the VOIP-phone line I would have to keep their router plugged in and with DHCP enabled (meaning that if I bought another router it would essentially be a switch with a wireless AP, with the Hyperoptic router still doing all the heavy-lifting).

That's also what I was told at the time, but I tried it the other way around, i.e the Netgear R7000 being the main router (supply Ethernet connection plugged into the uplink port) with DHCP turned on and all my wired connections into it, with the uplink port on the Tilgen connected to a normal port on the Netgear. I have turned WiFi on the Tilgen off so it's only being used to provide the VOIP line.
 
I just got 100Mbit hyperoptic installed, my wireless speed using a TP-LINK TL-WN822N gives me 61Mbit down and 41Mbit up on the first speed test through a few walls. Which is fine but I was thinking about getting a powerline adaptor, but are any capable of 100Mbit speeds because I think I had them in the past when they were only rated to 85Mbit and who knows what the real world speeds are?

edit: In the end I went for TP-LINK TL-PA8010PKIT AV1200 Gigabit Passthrough Powerline Adapter Starter Kit and now I'm getting 100Mbit up and down. Plug and play.
 
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Currently in the process of surveying my apartment block in central Manchester. Currently got 2* ADSL2+ Lines and bond them and route through my server. Unfortunately nothing better available and I am in central Manchester!

Will certainly opt for the 1Gig if it becomes available!
 
I'm quite interested in this but 20mb since I ain't a heavy downloader anymore.

Flat I have now is 2 bedroom in one floor so would the default router be good enough for 'full' speed?
 
I can get a photo later.

The cable comes in from the ceiling void above the corridor. The technician drilled diagonally from above the front door (so it's totally hidden from the outside) then pinned the cable along the top of the wall in the hall to the service cupboard (where the BT master socket is located). I specifically asked for that location. I got the impression they were more used to bringing it down to skirting level first.

It needs a lick of paint to properly blend in but overall I'm happy with the work.
 
They sent me pictures of a recent install and seems good, one small wire coming into the property.

Anyone here living in a tower block have hyperoptic? Thinking how they will do the wiring on one of the top floors.
 
I meant in my case. Anyone got pictures of the wiring coming into the property?

Here is the picture of where the cable comes in to my flat (2nd floor of an apartment block):

HyperopticCable.JPG

It's essentially just a grey Cat5e cable. That picture was taken with the flash on, so whilst it's by no means invisible, it's less noticeable than that picture would suggest. I may well paint over it in white at some point, after which I'm sure you'd never notice it unless you went looking for it. You can't see the entry point on the other side of the front door because of the lowered ceiling in the hallway. The door on the right that the cable goes in to is a cupboard where I have the router.
 
Anyone here living in a tower block have hyperoptic? Thinking how they will do the wiring on one of the top floors.

I've had 2 experiences, same site. 1 as a retrofit (before Hyper had secured the contract for the whole site), 1 as a ground up build with Hyper already engaged/included.

In the retrofit, they dug all of necessary cables from road to block, with a cabinet installed in the ground floor car park. I guess they then routed the cables all the way up a central channel in the building, then split off each floor onto the tiled panels in the corridors. I was on the 10th floor and the faceplate was installed right next to the original BT plate. The plate was located on the same wall as the front door, so I guess they just dropped down into the existing wall cavity.
 
Thanks for the pictures guys.

It seems they will have to get it through the hallway then into the flat. There is no power outlet near the entrance so that means more wiring with pins to the living room. I'm sure the estate agent will be against this.

If they are able to wire it from the outside, it would be perfect.
 
If you get asked if you're able to approve the works then just do it. If you get dinged for it when you move out then as far as I know you have to be allowed to remediate it, so just go back, rip the cable out and fill the holes.
 
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