*** Official Hyperoptic Discussion Thread ***

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Is the router connected to the basement via gigabit Ethernet or is it 10Gb? If gigabit it's surely impossible to actually achieve 1Gb?

Think you answered your own question! If they only had 1Gb ethernet coming into a flat, do you really think say 20 flats would share a 1Gb pipe? :p

I don't know how HO setup their networks, but I'd have assumed it'll be a 10 / 25Gb fibre link to the building, dependent on how many flats it needs to service.

I do believe from past seeing a HO install - from the fibre uplink to the buildings they service, it's then just plain Cat6 ethernet sent to each flat, as opposed to fibre to each flat door.
 
As of a couple of years ago (they may have changed since the EAD price changes) Hyperoptic installs were a single 1Gb Openreach EAD with ethernet switches on the end of it. If the utilisation got high then additional 1Gb EADs may have been added to it.

I think it's underestimated just how much time people's internet connections spend idle. There was a Gigaclear presentation a while back where the person presenting said that the whole of their network averages about 20Mbps of throughput across 400 customers, obviously there are peaks but you can put a lot of customers on 1Gb of backhaul before it starts to become a problem. The removal of this potential bottleneck is one of the things you pay for when you take out a leased line.

 
Think you answered your own question! If they only had 1Gb ethernet coming into a flat, do you really think say 20 flats would share a 1Gb pipe? :p

I don't know how HO setup their networks, but I'd have assumed it'll be a 10 / 25Gb fibre link to the building, dependent on how many flats it needs to service.

I do believe from past seeing a HO install - from the fibre uplink to the buildings they service, it's then just plain Cat6 ethernet sent to each flat, as opposed to fibre to each flat door.

My point, is each flat connected at 1Gb or 10Gb? If it's 1Gb it's surely impossible to actually achieve 1Gb
 
They advertise their 1Gb package as achieving an average speed of 900Mbps. Each apartment links to the switch with Cat5e cable.

Newer installs I believe are fibre into each flat, and where they serve houses it's fibre into each house.
 
If we're nit-picking about gigabit services not getting 1000Mbps of IP throughput then every leased line that is handed off with gigabit ports isn't gigabit, every Openreach FTTP service isn't gigabit, every CityFibre FTTP service isn't gigabit.
 
I'm not trying to nitpick, was just curious from a technical perspective if they actually had a 10Gb connection to the flat but limited it to 1Gb or whether 1Gb was the limit.

If you've got fibre into your property then theoretically in future they could just swap out the media converter (or just send it to the customer and let them do it, it comes apart easily) and instantly have 2.5Gbps or 10Gbps capability.

No idea if their ethernet installs would have a similar upgrade path though, without replacing equipment or cables.
 
Anyone on the HA-140W-B got ICMP echo and ICMP reply working correctly? I've been interrogating the router's Firewall pages but they're awful. Likely something sensible under the hood (ipfilter?) but yikes, is it a terrifyingly poor, badly-documented interface.

On a previous router, HO disabled ICMP reply by default and you had to ask them to enable it, hence wondering if my current efforts are futile. Anybody else got ICMP echo and reply configured OK for things like TBB BQM and just general ping responses from the router on the WAN port?

Fitting a UDM soon (and later this year moving house to an Openreach FTTP area) so this little Nokia box is imminently irrelevant, but I wanted to collate some before and after stats from the WAN side.
 
We've literally had Hyperoptic in the block this week rolling out fibre to everyone's door, due to go live in a couple of weeks for ordering.
Are they decent? We're on Sky Fibre via Openreach and the service is a joke at peak times
 
We've literally had Hyperoptic in the block this week rolling out fibre to everyone's door, due to go live in a couple of weeks for ordering.
Are they decent? We're on Sky Fibre via Openreach and the service is a joke at peak times

Yes, excellent. I had mine installed last Nov (first one in my building) and I've had zero issues. I'm on 1Gbps and speeds are always consistent (providing the server you're downloading from can actually deliver those speeds) and it's been very reliable. There's been a few good new customer deals posted on HotUKDeals lately, so keep an eye on there.
 
Yes, excellent. I had mine installed last Nov (first one in my building) and I've had zero issues. I'm on 1Gbps and speeds are always consistent (providing the server you're downloading from can actually deliver those speeds) and it's been very reliable. There's been a few good new customer deals posted on HotUKDeals lately, so keep an eye on there.
Thanks mate thats good to hear, not that I've much choice!
The offers looks good but seem to run out tomorrow, I'm hoping they might offer us some offers as a new block seen as they've just gone to the effort of installing it
 
Definitely good. I'm sad to be leaving their service because I'm moving, BT FTTP is nowhere as good. Been a satisfied Hyperoptic gigabit symmetric customer for a few years. Having 'proper' access via ethernet, instead of PPPoE, has significant benefits to the performance of network equipment. You can obviously bring your own router if you wish. You will however want to budget for an extra fiver a month for a static IPv4 address otherwise you're CG-NATted which isn't great. You do get a /56 IPv6 application for free.

If you're signing up, and not via some special deal through topcashback/Quidco or HUKD, be sure to get the referral details for another customer and provide them when you sign up, I think the scheme is still running so you'll both get a credit on account.
 
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Also those isp snoop into what you download etc whilst hyperoptic don't

I‘m confused as to what you mean by snooping? As far as I’m aware all UK ISPs must, by law, record internet activity between endpoints so they will log which IP addresses you contact or attempt to contact and some other data but I don’t think they actively ‘snoop‘ ie. they don’t have someone monitoring TCP/IP packets looking for something you shouldn’t be doing. Some of them definitely have filters for illegal material but then the argument is you shouldn’t really be trying to look at illegal material etc.
 
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I have opened a ticket with HO so we will see what they come back with. I know when I was with BE Unlimited the support was second to non so hopefully these guys are the same. I'm hardwired mate. Ill maybe look at upgrading the router shortly if I have no luck with this. Ive seen on reddit someone did manage to get it working with an Asus something or other router.

When I set up third party ping checks (which is what BQM is) I found out that by default Hyperoptic block ICMP echo response (pings!) on the router. I submitted a ticket requesting they enable it in my router as that setting was hidden from my view. I knew it should be there as I find it in the manual for the genetic version of the router.

They did enable it and all was well, but then I got a newer router from Hyperoptic due to the first one crashing (replacement was Nokia brand) and it stopped working again, I presume for the same reason, and I couldn't be bothered to go ask support again.

NB on the Hyperoptic Nokia router you can't have a local LAN of 192.168.2.0/24, that appears to be used internally on the router for something. 191.168.1.0/24 and 192.168.3.0/24 (etc) are ok.
 
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Think you answered your own question! If they only had 1Gb ethernet coming into a flat, do you really think say 20 flats would share a 1Gb pipe? :p

I don't know how HO setup their networks, but I'd have assumed it'll be a 10 / 25Gb fibre link to the building, dependent on how many flats it needs to service.

I do believe from past seeing a HO install - from the fibre uplink to the buildings they service, it's then just plain Cat6 ethernet sent to each flat, as opposed to fibre to each flat door.

My block of flats is small, only 6 flats, one of which is permanently unoccupied, and the uplink to the building is only (presumably) one gigabit symmetric over fibre into a Huawei switch (definitely fibre but I'm not pulling the SFP to find out :cry:) which then has copper ports for each flat. Other places will differ.

A while back, I noticed I could no longer get gigabit line rate on iperf tests at peak times and CS confirmed my building only had 1 Gbps link to the building switch. Frankly I was ok with that given the price, general quality of service, in fact the slowest I ever saw was about 670 Mbit down, 850 Mbit up last Christmas at peak time. Rest of the time it was always faster and usually around 880-950 range.

A colleague has HO in his larger block of flats and the uplink is supplied in a different way. HO sensibly seem to use a variety of methods to suit premises depending on what connectivity is available, so I'm sure where it's cost-effective they run in adequate bandwidth to supply.

In contrast, on my new place's gigabit FTTP, thanks to the 'joys' of PPPoE my new Ubiquiti UDM Pro can't even achieve gigabit downstream due to well-acknowledged problems with PPPoE on gigabit lines. This is not going away any time soon for all FTTP delivered using Openreach infrastructure, so if you can get Hyperoptic don't delay on ordering as they don't use PPPoE. The uplink on Openreach is only 115 Mbit/sec unless you pay hundreds per month, the network is intentionally oversold with less bandwidth to premises and every equivalent package is much more expensive.
 
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