* Official Ubiquiti Discussion Thread *

iMacMart · 2 Jul 2023 at 09:53

Just checked and there is a white light blinking on it!

ChrisD. · 2 Jul 2023 at 12:06

iMacMart said:
Good point! So can I factory reset the device and upload a good configuration file? Would that mean the 4 x APLRs will be able to connect again? The wifi is working fine, it’s just the whole UniFi system is broke

Yeah I think the fix is factory reset and restore. Can you ping it or ssh to it at all?

iMacMart · 2 Jul 2023 at 12:08

ChrisD. said:
Yeah I think the fix is factory reset and restore. Can you ping it or ssh to it at all?

Yes and connect to it via a pc on the LAN I’m just really hoping I don’t have to loft crawl

iMacMart · 2 Jul 2023 at 13:27

Right I have managed to restore, and update my APs but I cannot seem to apply the update for the CK

Appears as if it is, then doesn't? As you can see its way out of date, maybe too far?

ChrisD. · 2 Jul 2023 at 16:09

I'm not sure about specific version and update requirements. What's the error message?

iMacMart · 2 Jul 2023 at 16:14

ChrisD. said:
I'm not sure about specific version and update requirements. What's the error message?

Nothing, just doesn’t apply it? I’ve Restarted the device via the console but still doesn’t apply

view via my iOS app: can’t get past the below to show the normal network view that I had prior to it breaking

ChrisD. · 2 Jul 2023 at 17:47

iMacMart said:
Nothing, just doesn’t apply it? I’ve Restarted the device via the console but still doesn’t apply

view via my iOS app: can’t get past the below to show the normal network view that I had prior to it breaking

Does it have internet access? I’m wondering if it does if the sources.list has become corrupt.

iMacMart · 2 Jul 2023 at 18:13

ChrisD. said:
Does it have internet access? I’m wondering if it does if the sources.list has become corrupt.

I would say yes? As it’s my home network, nothing fancy? How would I correct that, done some reading online and seen a few people having the same issue, but no fixes! These things are great when then work but a massive pain when they don’t :cry:

ChrisD. · 3 Jul 2023 at 09:48

ChrisD. said:
Does it have internet access? I’m wondering if it does if the sources.list has become corrupt.

Can you ssh onto it?

Code:

df -h

What's the output of this?

iMacMart · 3 Jul 2023 at 10:54

ChrisD. said:
Can you ssh onto it?

Code:

df -h

What's the output of this?

I’ll have a try shortly! - thanks bud

iMacMart · 3 Jul 2023 at 11:12

@ChrisD.

Welcome to UniFi CloudKey!
root@UniFi-CloudKey:~# df -h
Filesystem Size Used Avail Use% Mounted on
aufs-root 2.9G 19M 2.9G 1% /
udev 10M 0 10M 0% /dev
tmpfs 404M 476K 403M 1% /run
/dev/disk/by-label/userdata 2.9G 19M 2.9G 1% /mnt/.rwfs
/dev/disk/by-partlabel/rootfs 358M 358M 0 100% /mnt/.rofs
tmpfs 1009M 0 1009M 0% /dev/shm
tmpfs 5.0M 0 5.0M 0% /run/lock
tmpfs 1009M 0 1009M 0% /sys/fs/cgroup
tmpfs 1009M 96K 1009M 1% /tmp
/dev/mmcblk0p8 11G 657M 9.7G 7% /srv
/dev/mmcblk1p1 7.3G 185M 7.1G 3% /data

ChrisD. · 3 Jul 2023 at 11:27

Nothing full apart from .rofs which is meant to be.

Can you try from CLI:

ubnt-systool fwupdate https://dl.ui.com/unifi/7.2.97/unifi_sysvinit_all.deb

This should try the upgrade you see in the GUI, but will give you some console output which would help figure out why the upgrade is failing.

iMacMart · 3 Jul 2023 at 11:36

ChrisD. said:
Nothing full apart from .rofs which is meant to be.

Can you try from CLI:

This should try the upgrade you see in the GUI, but will give you some console output which would help figure out why the upgrade is failing.

If I knew the steps I'd have a try but would not even know where to start unfortunately, command lines aren't my strong point

ChrisD. · 3 Jul 2023 at 11:38

Just log in to ssh where you put in the df -h command, and paste what I have in the code box above and press return.

iMacMart · 3 Jul 2023 at 11:45

Output

Welcome to UniFi CloudKey!
Last login: Mon Jul 3 03:42:28 2023 from 192.168.0.21
root@UniFi-CloudKey:~# bash: https://dl.ui.com/unifi/7.2.97/unifi_sysvinit_all.deb: No such file or directory
-bash: bash:: command not found

ChrisD. · 3 Jul 2023 at 11:55

Code:

ubnt-systool fwupdate https://dl.ui.com/unifi/7.2.97/unifi_sysvinit_all.deb

That's what you need to enter, looks like you just put bash https://dl.ui.com/unifi/7.2.97/unifi_sysvinit_all.deb

iMacMart · 3 Jul 2023 at 12:00

ChrisD. said:
Code:

ubnt-systool fwupdate https://dl.ui.com/unifi/7.2.97/unifi_sysvinit_all.deb

That's what you need to enter, looks like you just put bash https://dl.ui.com/unifi/7.2.97/unifi_sysvinit_all.deb

root@UniFi-CloudKey:~# ubnt-systool fwupdate https://dl.ui.com/unifi/7.2.97/unif i_sysvinit_all.deb
30083
--2023-07-03 03:58:22-- https://dl.ui.com/unifi/7.2.97/unifi_sysvinit_all.deb
Resolving dl.ui.com (dl.ui.com)... 18.244.136.216
Connecting to dl.ui.com (dl.ui.com)|18.244.136.216|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 147159686 (140M) [application/x-debian-package]
Saving to: ‘/var/tmp/fwupdate.iXxqJnOCxz’

/var/tmp/fwupdate.iXxqJnOCxz 100%[=========================================================================================================================================================================================================================================================================================>] 140.34M 3.72MB/s in 35s

2023-07-03 03:58:57 (4.00 MB/s) - ‘/var/tmp/fwupdate.iXxqJnOCxz’ saved [147159686/147159686]

ERROR: Invalid firmware file '/var/tmp/fwupdate.iXxqJnOCxz'!
ERROR: Invalid firmware file /var/tmp/fwupdate.iXxqJnOCxz!

root@UniFi-CloudKey:~#

ChrisD. · 3 Jul 2023 at 12:04

@iMacMart try this, one line at a time:

Code:

cd /tmp
wget https://dl.ui.com/unifi/7.2.97/unifi_sysvinit_all.deb
dpkg -i unifi_sysvinit_all.deb

iMacMart · 3 Jul 2023 at 12:53

ChrisD. said:
@iMacMart try this, one line at a time:

Code:

cd /tmp wget https://dl.ui.com/unifi/7.2.97/unifi_sysvinit_all.deb dpkg -i unifi_sysvinit_all.deb

That did the trick! The UI is completely different though

Thanks so much for the guidance @ChrisD.

ChrisD. · 3 Jul 2023 at 12:56

iMacMart said:
That did the trick! The UI is completely different though

Ah great, so all up to date and working then?

I think you would have been on the old UI perhaps, I don't know when they started forcing the new UI. You can still use the old one if you want, but it's deprecated and will likely be removed in future.

Take a backup now it's upgraded.

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