*** Official Ubiquiti Discussion Thread ***

With the APs on Auto channel why do they insist on using channels that every otherwise seems to IE 36 or there abouts. Why is it not selecting the higher channels with zero other devices.
 
With the APs on Auto channel why do they insist on using channels that every otherwise seems to IE 36 or there abouts. Why is it not selecting the higher channels with zero other devices.

Having the APs on the same channel is not always an issue, it's down to the channel utilisation. If that increases then the RRM type system would look to move channels. For your own APs yeah you'd want to keep them on different channels as a best practice but for APs beyond your control it is not always a bad thing.
 
With the APs on Auto channel why do they insist on using channels that every otherwise seems to IE 36 or there abouts. Why is it not selecting the higher channels with zero other devices.

Because it’s widely accepted that Auto doesn’t work properly and you should switch it off (along with the nightly ‘optimisation’) and set it all up manually.
 
So I managed to grab one of the Cloud Gateway Ultra's yesterday before they went out of stock again. This will be replacing an old USG3, and I was hosting the controller software on a mini PC running Home Assistant OS. So, whats the best way to swap out the USG3 and get the controller and my home setup installed on the new CGU?

I've read about possible needing to delete the USG3 device, then creating a backup, before loading that backup onto the UCG. Is that correct, or not needed, or best to simply turn off the HAOS controller, and plug in the UCG and start from scratch?

Damn, I forgot, I started the process, but then had something else come up. I've got a Unifi Express for a family member, but also looking at the UGU as a tentative change from pfsense/Sophos XG just because.
 
Got my UX delivered and installed and setup today. Pretty impressed so far. Wifi is OK, still drops out at the back of the house but I expected that. Software is nice, huge upgrade from my Asus junk.
 
Hi All,

We recently installed a Cloud Key (G2 Plus), USW-48-POE and USW-LITE-16-POE into our office but on a temporary BT 4G connection via their Business Hub. BT are coming to installed the leased line on Thursday so we'll finally have some proper connectivity but is there any form of re-adoption I need to do on some/all of the devices or is it a simple case of just unplugging the 48-port switch from the old Business Hub router and plugging it into the BTNet Meraki router and carrying on as before? We are running DHCP now and will be doing the same on the BTNet Meraki router too.
 
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Hi All,

We recently installed a Cloud Key (G2 Plus), USW-48-POE and USW-LITE-16-POE into our office but on a temporary BT 4G connection via their Business Hub. BT are coming to installed the leased line on Thursday so we'll finally have some proper connectivity but is there any form of re-adoption I need to do on some/all of the devices or is it a simple case of just unplugging the 48-port switch from the old Business Hub router and plugging it into the BTNet Meraki router and carrying on as before? We are running DHCP now and will be doing the same on the BTNet Meraki router too.

If you are using DHCP then the devices don't care what subnet they are on, they'll just reach out to UI.com and work under the new DHCP addresses
 
No external antenna on the express right? So I won't be surprised if it's worse in that regard than my AC66u, but the whole point of moving to a proper platform is to extend coverage anyway with an additional AP.
Correct. This was my thought process and ultimately the express will become an AP in my network as I upgrade
 
If you are using DHCP then the devices don't care what subnet they are on, they'll just reach out to UI.com and work under the new DHCP addresses
It won't just be a different subnet, it'll be a total different router and network theoretically. I just wasn't sure if I'd need to "forget" all the devices and then adopt them all again on the new network but sounds like that's not the case and it'll all burst into life again as soon as the 48-port switch is connected to the new router.
 
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It won't just be a different subnet, it'll be a total different router and network theoretically. I just wasn't sure if I'd need to "forget" all the devices and then adopt them all again on the new network but sounds like that's not the case and it'll all burst into life again as soon as the 48-port switch is connected to the new router.

The management plane doesn't care, it'll PING out to ui.com and then you can look to amend any settings you required, handy features of cloud based configs.
 
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A UDM Pro just failed at my mum's house.

No ethernet lights, no front screen light, fans screaming away, but doesn't boot up.

After a quick google seems like a common failure. Am I scrwewed?

Bought it 2nd hand offf the members market here, what are the odds Ubiquity will make it right?

:(
 
A UDM Pro just failed at my mum's house.

No ethernet lights, no front screen light, fans screaming away, but doesn't boot up.

After a quick google seems like a common failure. Am I scrwewed?

Bought it 2nd hand offf the members market here, what are the odds Ubiquity will make it right?

:(

UBNT can be a bit random about warranty. Ideally, go back to the person you bought it from on MM and ask if they will process the warranty claim. Less than 12 months and they’ll swap it out straight away. Over 12 months and it’s much less likely they’ll help you out. It never hurts to ask.
 
UBNT can be a bit random about warranty. Ideally, go back to the person you bought it from on MM and ask if they will process the warranty claim. Less than 12 months and they’ll swap it out straight away. Over 12 months and it’s much less likely they’ll help you out. It never hurts to ask.
Hmm, males me a little nervous about going the UDM route. Think I'll stick to discrete units rather than all in one if they're not on the ball with hardware support.
 
Hmm, males me a little nervous about going the UDM route. Think I'll stick to discrete units rather than all in one if they're not on the ball with hardware support.

They’re not ‘on the bail’. They offer a 12 month manufacturer warranty anywhere in the world for the first owner. In the UK your contract is with the reseller so in the UK UI offer a limited 2-year warranty (which is the legal minimum) if you buy direct. Any reseller will also offer 2-years for a retail sale and one year for a business purchase.

I do some training with LinITX and they have been known to handle returns for non-customers but that might just be for existing LinITX customers who bought their kit elsewhere. As I said, the worst they can say is ‘no’.

And it was a used unit. So caveat emptor and all that…
 
They’re not ‘on the bail’. They offer a 12 month manufacturer warranty anywhere in the world for the first owner. In the UK your contract is with the reseller so in the UK UI offer a limited 2-year warranty (which is the legal minimum) if you buy direct. Any reseller will also offer 2-years for a retail sale and one year for a business purchase.

I do some training with LinITX and they have been known to handle returns for non-customers but that might just be for existing LinITX customers who bought their kit elsewhere. As I said, the worst they can say is ‘no’.

And it was a used unit. So caveat emptor and all that…
Frankly I expect companies selling premium products to in reality go out of their way to support customers who purchase from them. That includes making efforts to remedy faults that crop up outside warranty periods. Anyway, I don't really care to get deeper into a disagreement about it.

I have just bitten the bullet and ordered a Switch Lite 8 POE, U6+, a bunch of patch cables, and 3x Flex Minis.

I only wanted one flex mini, but they only had 3 packs for some reason, so I'll be flogging two of them on MM shortly.

That and the pile of twin and earth, wire strippers and sockets already sat waiting for me downstairs, and the reel of CAT6 + crimper and RJ45s is probably my weekend accounted for :D
 
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