Overclockers Shop accounts?
- Thread starter Bones
- Start date
Pho said:
Well i dont know if its safe or not but Firefox stores all this for me, so whenever i place an order all the details are there ready for me. I was more interested in the Order History and Adjusting orders and other benefits of a Account system.
Having an account option to me is a no brainer, why would you not?
Fair enough not everyone wants to store their Card details, but then again thats upto the individual user if they chose to do so. I like the fact that some websites have 'One Click' ordering with little or no hassle involved really means that you can order something in less that 30 seconds.
The lack of access to previous invoices and receipts really does show a lack of professionalism from a company the size of OCUK, especially when requesting a return or refund, this could be an automated process that is carried out online with no need for a phone call or an e-mail to be sent, he RMA request could be processed and either accepted, rejected, or reffered.
And the delivery thing, well that's really annoying I can order say an IDE cable a SATA cable and some Inks from an OCUK competitor and get FREE 3-5day shipping, that then makes me think what a nice company, I'll go there again, a saving of £6+ on an order of £15 is huge.
I do not think a trade account would benefit OCUK as they would be unable to compete with the big players on price, since OCUK themselves buy from them, maybe they buy GFx direct from certain manufacturers, I know from experience for example MSI deal with direct selling, so no savings could be made.
I am all for change on the OCUK webshop it would make me think about nuying things from them again, even if it's just to see how much better the service is.
Hope to see Spie take some of the users friendly comments and reccomendations onboard.
Fair enough not everyone wants to store their Card details, but then again thats upto the individual user if they chose to do so. I like the fact that some websites have 'One Click' ordering with little or no hassle involved really means that you can order something in less that 30 seconds.
The lack of access to previous invoices and receipts really does show a lack of professionalism from a company the size of OCUK, especially when requesting a return or refund, this could be an automated process that is carried out online with no need for a phone call or an e-mail to be sent, he RMA request could be processed and either accepted, rejected, or reffered.
And the delivery thing, well that's really annoying I can order say an IDE cable a SATA cable and some Inks from an OCUK competitor and get FREE 3-5day shipping, that then makes me think what a nice company, I'll go there again, a saving of £6+ on an order of £15 is huge.
I do not think a trade account would benefit OCUK as they would be unable to compete with the big players on price, since OCUK themselves buy from them, maybe they buy GFx direct from certain manufacturers, I know from experience for example MSI deal with direct selling, so no savings could be made.
I am all for change on the OCUK webshop it would make me think about nuying things from them again, even if it's just to see how much better the service is.
Hope to see Spie take some of the users friendly comments and reccomendations onboard.
OP:
From the companys perspective they won't see that it is necessary. What they use now (actinic) is long established software. It's simple, easy to use and reasonably priced.
Getting new software would be a big, expensive job and I expect the costs would far outweigh the benefits.
Until the company outgrows what they have now, and it becomes a problem, then there is no need to fix what isn't broken.
From the companys perspective they won't see that it is necessary. What they use now (actinic) is long established software. It's simple, easy to use and reasonably priced.
Getting new software would be a big, expensive job and I expect the costs would far outweigh the benefits.
Until the company outgrows what they have now, and it becomes a problem, then there is no need to fix what isn't broken.
Caerdydd said:
Well this is a bit like saying why do they have TV's at the back of every seat in a plane? The big ones still did the job just fine!
People will prefer to fly on a plane with better entertainment and so will probbably choose a different airline.
Most other companies have account facilities, people who want that will just go elsewhere. AFAIK losing customers is a problem.
Id love to see a User account option there, especially for tracing previous orders and monitoring current orders, i knwo you get updated via email but it would be nice to have the information on the website. However, there are a lot of peopel that do not liek having to register to purchase an item, so id like that option too.
I fully agree about postage being too much (i know citylink aint cheap and its standard rate probably), and to be honest its usually the P&P that pushes me away. I dont know why, but it seems OcUK charge VAT on postage costs (or used to, aint bought gear for a while), and it just knocks it up that little bit and edges my moving to another company.
I fully agree about postage being too much (i know citylink aint cheap and its standard rate probably), and to be honest its usually the P&P that pushes me away. I dont know why, but it seems OcUK charge VAT on postage costs (or used to, aint bought gear for a while), and it just knocks it up that little bit and edges my moving to another company.
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The better the in-flight entertainment, the more the tickets cost. While a few people may prefer to pay that bit extra, I think the majority would prefer the airline with the cheaper tickets.jamoor said:
The same goes for shopping, priority number one... THE PRICE!
What they have now is functional and does the job. New-fangled expensive e-commerce software will increase costs to the company and therefore increase the cost to you the consumer. Now that really would drive customers away.
- Shipping:
For parcels CityLink are great. There is a lack of cheap shipping for low-cost small items (cables etc) but aside from Royal Mail, who are rubbish, I don't suppose there is much else. If there was I'm sure they would be using it already.
Caerdydd said:
Not really, why is it that for my summer holidays turkish airlines which probbably arent that great want 600 yet etihad with all the trimmings (internet access, live tv etc) want less.
The point is lets say the customer has used ocuk and another etailer in the past, both with exactly the same service.
They want to buy a new mouse, they look on both sites, they are exactly the same price, will the customer go for ocuk where he has to do lots of typing or another vendor where its a simple case of user and pass and your done?
Its just increased customer service, some shops offer a return policy where if you don't like it you can bring it back, if all the shops had that policy and say Next didn't, where would you buy from?
Costco with their take back anything of any age type policy- I now look there when buying pretty much anything..
You gotta keep up with the race.
In my opinion the login/account system sucks.
Every time i use a certain book/cd etc store (named after a certain jungle) i have to log in, and it winds me up.
Then say i havent used it for 6 months, and i login. But no, now i have a new card, so i have to cancel the old one, and put a new one in yada yada yada. Give me a simple basket and a checkout anyday.
Every time i use a certain book/cd etc store (named after a certain jungle) i have to log in, and it winds me up.
Then say i havent used it for 6 months, and i login. But no, now i have a new card, so i have to cancel the old one, and put a new one in yada yada yada. Give me a simple basket and a checkout anyday.
benneh said:
You have to log-in everytime, don't you have cookies enabled?
Plus, you'd have to enter that new credit card every time you used a website which didn't have accounts, whereas you'd only have to use it once, and the information would be stored with an account. Far easier.
I like the account systems they make life a lot easier. It's nice to see what you've ordered and save orders for later. I know that OcUK now has a save order but thats no good if I go home and try and retrive that order.
Jim
Jim
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I tried to start a thread about delivery prices but my post got deleted.
The fact is the delivery prices are making me go elsewhere, even on expensive items. I think there should be some kind of saver option. Still get a secure delivery, but the order is not shipped for a week.
The fact is the delivery prices are making me go elsewhere, even on expensive items. I think there should be some kind of saver option. Still get a secure delivery, but the order is not shipped for a week.
