PC Half fixed - Whats my legal position?.

[Wizzkidy]

Hmmm,

Let's look at trustpilot for "letmerepair"

https://uk.trustpilot.com/review/letmerepair.co.uk

Oh look a complete shambles of a company, holding customers to ransom generally, very few "good" outcomes. I would say you cut your losses here, have it sent back as is and if the laptop doesn't work thank your lucky stars you didnt spend any more money with these fraudsters.

Sent a laptop to be fixed and was told it was in warranty.
Had to pay £170 to fix a single key on the keyboard OR £45 to just get the laptop returned without being fixed.
The company literally hold customers ransom.
Its criminal

Absolute biggest shower of cowboys. They don't let you have your item back without paying and they don't fix it properly either (they've had it twice and wanted it back again to which I refused). Don't touch them. I've had to spend so much time and money on them and still have a broken machine.

Thats only the first two I found on the first page of reviews. This company should be shut down.

 

[arknor]

Yes, everything was done over EMAIL
The ONLY time I did not email, was when I phoned them up to pay the original quote, but EVERYTHING I have in emails.

so who do you prefer?

I used to like gigabyte but had an issue with an RMA where they tried to replace my card with a lesser model of the same card, (no gddr memory, like half the memory bus etc)

 

[jpaul]

checking - you did pay with a debit card ?

If they had told you upfront the £300 was for a screen, if it was the OEM part + lvds cable and manpower, return P&P, then, I think that could be the going rate,
presumably bios screen did not display ?
Replaced a dell e6 screen, and, had to accept, an ebay one, that didn't meet original gamut, original some £120.

If Asus are like Dell, you can't find complete pdf for maintenance on the web either
... especially in the USA, I didn't think manufacturers could withhold such documents.

 

[BDEE]

The history of the company on the Companies House records is very interesting. They were almost struck off the register a few years ago by the looks of it. Changes of directors left right and centre.

The fact that a brand like Asus is partnering with a company like this is worrying to say the least.

 

[booyaka]

What was said on email for the original quote you got? Was it to fix and return the laptop OR was it to simply change the parts?

You need to speak to ASUS if you arrange the RMA via them. Don't deal with their subcontractors.

As a side issue, like many others, bought an Asus laptop may years ago, had to return it after various issues occured to get it fixed - AWFUL time, terrible communication, dreadful customer service - NEVER bought any parts/motherboards.gfx cards from ASUS every again.

 

[BananaDunka]

As you've probably seen by now given the replies, always always post on these forums first before making any technical decisions that result in financial outlay. These forums have a wealth of knowledge in many areas and we can help.

 

[varkanoid]

You shouldnt be dealing with LetMeRepair tosh at all your contract is with ASUS not their 3rd party. You dont have any say over the 3rd party because your sales contract was not with them but ASUS. ASUS should be sorting it for you or giving you a working replacement.

I checked back through the previous posts and I couldn't see where you had provided that info? It's confusing, because if you did it though Asus then surely you would have posted it to them? Is it possible that you contacted Asus and they refused the repair as it's out of warranty, and an Asus Rep Googled a repair shop in what he thought was your area to help you out, and you've now attributed that to organising the repair through Asus?

Unless the above happened and you got sidestepped by ASUS who recommended a repair shop for you then you should not be speaking to LetMeRepair.

 

[FatRakoon]

Dude, you "did something in the BIOS". So what? What did you do? Because if that's all you told the repair shop then you gave them enough rope to rip it out of you. Why oh why did you pay up front? I mean come on. Why post it to a repair shop anyway, that move alone is just increasing the cost of the repair. Was there no-one local you could have took it to?

You also said this...

I checked back through the previous posts and I couldn't see where you had provided that info? It's confusing, because if you did it though Asus then surely you would have posted it to them? Is it possible that you contacted Asus and they refused the repair as it's out of warranty, and an Asus Rep Googled a repair shop in what he thought was your area to help you out, and you've now attributed that to organising the repair through Asus?

Ok, I contacted ASUS

They organised a Courier and so it cost me NOTHING to get it sent off as the courier came to the house with a box... I did not even have to pack it up although I did, and I packed it up inside a Laptop bag ( just for extra safety )

The Laptop went to that shop and I did not know this until I got an EMail stating that. It was only than, that I realised that ASUS had sub-contracted that bunch of idiots and theives. Had I known this, I would NEVER have done this.

I knew that the Laptop was out of warranty.

Thats why I thought that ASUS themselves would be the best guys to fix it.

I am usually more than competent at fixing a laptop however, I was in the BIOS, and again I go into the BIOS every day one verious systems, but this had a page that I have NEVER seen on ANY machine before with some other things, and what I was trying to do, was get the Keyboard to work as I was installing MACOS onto it. When I came out of the BIOS, thats when I realised that the screen was not working.

What was wrong with it, was the BIOS had locked me out completely.

That company is the ASUS repair shop. They are sub contracted by asus.

 

[FatRakoon]

Chances are that if you pay the £45 return fee without getting it repaired it will come back with your original screen in.

I have now been in touch with them.

I have posted a letter ( Registered and Signed for ) to them telling my sutuation.
I have tried to phone them, several times, but they dont seem to want to answer the phone to me?
I have replied by email too and the other day I received an email with a reminder of the same quote of £512

I replied to that email telling them my position and that I have contacted Trading Standards ( Pretty much the same as I said in the letter ).

I feel that with the info I had from here and from Citizens Advise and the lady I spoke to in Trading standers, that they seem to have broken a Common Law that is a MID-CONTRACT BREACH.

I forget the exact law and so I am waiting for T.S to get bac kto me on this, they will also be contacting them about it all.

I guess they will work out some shady and pathetic excuse, but the fact is, that I did something in the BIOS and I could not fix it and so I decided that the best people to fix it would be ASUS... I never knew they would just take it to a shop, if I knew that I would have taken it to a local shop and let them sort it, but had I known they would just replace parts, again, I could have done that, but thats a detail. They charged me to repair it and I decided, ok, I will do it. I was a big miffed, but they have it now, so, I might as well do it.

I had an accident a few years ago and I have no use of one hand and little use of another and so its difficult for me to do these things now, so yes, they can do it.

But then they replace the wrong part and now want to charge me more to do the right part..

That is not fair.

I have told them that there is nothing wrong with the screen and they can put my screen back and replace the Motherboard... The Motherboard is £33 more, and so I said I will happily pay the extra, but now they are saying that they will take the screen back out and put the board in... Well what about my original screen? there was nothing wrong with that. They have screapped it so they should replace it.

End of the day, the yquoted me a price to fix my PC and I paid it, now they are changing their quote and as I was told on here... It was their error not mine.

So I am at this point right now.

The really irritating thing is that if I pay that extra £200 ( Its £212 but Im rounding off ) then are they going to then say " oh its something else ", and then, I will be down £500 and still have no laptop.

No, they quoted me a price, Ipaid it and so they should honour it. Its not my fault that they did not diagnose it correctly in the first place is it?

 

[FatRakoon]

You shouldnt be dealing with LetMeRepair tosh at all your contract is with ASUS not their 3rd party. You dont have any say over the 3rd party because your sales contract was not with them but ASUS. ASUS should be sorting it for you or giving you a working replacement.

Unless the above happened and you got sidestepped by ASUS who recommended a repair shop for you then you should not be speaking to LetMeRepair.

you know what... You are absolutely correct.

The repair is OUT OF WARRANTY. I knew this, there was NEVER any thought that the warranty still stands.
I only got ASUS to do it as I thought that they would be the best people I could think of.

I never knew it was given to those idiots until they themselves said they have it.

This is another point I can perhaps raise with Trading standards?

My solicitor is happy to have any info and he is more than happy to take my case on, but he did say that he will charge, so Im not going to use him unless I think I might win, and he is happy to hear all the info I have and then he will take me on once he thinks he will win... If you know what I mean? - so far, he says I have a really good case.

 

[Dirk Diggler]

The Laptop went to that shop and I did not know this until I got an EMail stating that. It was only than, that I realised that ASUS had sub-contracted that bunch of idiots and theives. Had I known this, I would NEVER have done this.

This is now clearer. I don't think I would be talking to the repair shop at all, I would be discussing directly with Asus although it's a bit more complicated now if you've paid money direct to the repair shop. That's not how a sub contract works, the money should have been paid to Asus.

 

[FatRakoon]

This is now clearer. I don't think I would be talking to the repair shop at all, I would be discussing directly with Asus although it's a bit more complicated now if you've paid money direct to the repair shop. That's not how a sub contract works, the money should have been paid to Asus.

No, youre right, thats NOt how a sub-contract works at all, but is this a sub-contract though? I mean in the Legal sense?
Also yes, I should NOT deal with these morons, I should be doing it through ASUS absolutely but ASUS seem to have washed my hands of it because while they did indeed set it up, once they had my laptop they have not replied to a single email.
As for me paying the money, this can go either way really.

They gave me a quote and so I paid it.
This is my bonus point.

They were paid to do a job and they are breaking that contract mid-term and this is where they are in the wrong.

They did offer to return the laptop for a fee of £45 at the beginning if I was not happy with their price.

Now they are willing to re-do that, but minus my screen... They say they will take their screen out... put the new Motherboard in., But then what about my screen? There was nothing wrong with mine.

I need to keep in touch with the repair shop because they said ( and its kind of in the small print ) that if I do not reply within 14 days the work will be cancelled and all items will be scrapped... Now, I dont see how they can do that, but I would rather not risk it.

As for the paying up front, they said that because parts needed to be ordered, I had to pay up front. I fully agree that this is poor business, but they would not do it unless I did this.

 

[koooowweeee]

Wow. Crazy what some people do.

Your on a computer forum and you didn't ask here first?

 

[Dirk Diggler]

@FatRakoon I live about 5 miles from that shop, and I feel like printing off your post and attaching to their windows with super glue dipped in melted smegma.

 

[Jonny ///M]

Same mate, cycle past it all the time going out on my bike.

They fixed my old LG G3 screen for £50 and I had to chase a bit to check it was ready.

One of the boys that works there picks family up from my partners work but I don't know him enough to have a word.

 

[FatRakoon]

Wow. Crazy what some people do.

Your on a computer forum and you didn't ask here first?

I did. Why did you assume I did not?

Anyway... The Laptop has a few variations, and some have a BIOS reset button underneath... Mine does not. Some have a battery thats easy to remover... Mine does not.
I am not an idiot. 95% of things I can usually get around. This laptop while old, cost me a grand when I bought it, and I have upgraded it massively since, so I thought that I would send it to ASUS and even though it was out of waranty, I assumed that it would be the best place possible.

I assumed incorectly. I NEVER thought that a company such as ASUS, could have such a disgustingly cruddy bunch of idiots to fix their gear.

I also see that a lot of people hate them, but the thing is, that most of my stuff is ASUS or GIGABYTE. I have found that their hardware has simply NEVER let me down. That Laptop has been through hell with me and so yeah, I was happy to have it fixed but I have been strung along by these gits now and I am seriously rethinking my loyalties.

 

[Hades]

I can't offer any practical advice @FatRakoon but wishing you the best of luck.

 

[FatRakoon]

@FatRakoon I live about 5 miles from that shop, and I feel like printing off your post and attaching to their windows with super glue dipped in melted smegma.

Funy thing is with me, is that I ride motorbikes and I have a weird issue of simply riding off for no reason and ending up in stupid places... Bristol, Shaftesbury, I did Lans End one day and a few days later after I got home I went to John O Groats, and when I got home, I realised that I did not go from one to the other and so a few days later I did that top to bottom, and then like an idiot, went back up just to say I did it both directions...Came home following the coast.
It was a few thousand miles in all.

So, yeah, Never been to Kilbride and so you have no idea how much I want to simply go for a ride. I been to Motherwell, and thats close I think ( Checks map so I dont look a divvy )

Only issue is, that I dont have a decent touring bike at the minute, Maybe the Fazer will be ok, but my legs are not fully happy with it.

 

[FatRakoon]

I can't offer any practical advice @FatRakoon but wishing you the best of luck.

Thanks bud.
Just see whether T.S consider what they are doing, to be wrong.
I mean, who the hell would pay £512 to have an old Laptop repaired? - £300 was a little OTT but then I thought I wont get a better Laptop for that price, so I went for it.
After all, its been a rock solid machine, plus its got 3 HDs in it and I upped the GFX card, so its a half decent system, that plays all the games I want it to, and more!

 

[FatRakoon]

Small update.

Obviously, Im not going to bore you with all the details of every time I email or talk to them, or they send to me, but I think I have got somewhere at last.

I have an updated Quote... My 7th quote might I add.

I said to them that I will happily pay the difference between the screen and the Main Board, but my screen was fine, so I want the screen returned as there is nothing wrong with the screen.

They finally said LCD REMOVED AND MAINBOARD REPLACED.

So, I decided to phone them up.

They said that the Screen will NOT be touched and that its only the mainboard that needs to be replaced.

Now, my only worry on this, is that they have sent me an EMail informing me that the screen has already been scrapped.
How can they put my own screen back if thewy have scrapped it?

Will they now put a broken screen in to shut me up?

Anyway in typical me fashion, I have recorded the conversation as I always do, Trading Standards have not said anything for a while and so I still dont know if they have contacted the shop or not, but as of this moment, they said they ARE going to replace the motherboard, however they are NOT going to remove the screen.

Interesting to know what is happening... For me anyway.