Plusnet Discussion Thread

robj20 · 4 Jan 2019 at 08:04

~cw said:
Sounds like you've either had your line disturbed upstream of your property, there's possibly water ingress affecting your line or, worse still, you've had pairs swapped.

Possibly the engineer has even taken your better pair and swapped you to a worse pair because another customer had a fault (this happens more than we'd think, according to one OR engineer I was feeding with tea and biscuits!)

Before you go down the route of asking PN and BT to investigate this, SCREENSHOT ALL OF THE RATES ON THE BT DSLCHECKER SITE for your line, including both Clean and Impacted estimates.

Fun story time!
I had a Max Fibre line installed as soon as it became available on my street, which connected just shy of the max - 74 down, 19 up actual throughput.

The line developed a voice fault late 2017. After the first engineer visit they mumbled about insufficient spare pairs, cold weather preventing easy access to telegraph pole, yada yada... They ended up scavenging a pair from another bundle and my speeds went to ****. Utter ****. 30 meg from 74.

And more amusingly, BT's own automated systems 'relearned' the line -- without me knowing about this -- so when I next checked my line statistics on DSLChecker, the 'clean' and 'impacted' rates were DRASTICALLY lower - about 54 meg!

So as my actual rates were still lower than impacted, PN were able to action another engineer visit - not much changed and I lost my dial tone again. A THIRD visit fixed the dial tone and most of the line buzz (single leg dis I think was the root cause) but the FTTC speed never returned to its original speeds.

I continued to protest this with PN, once my line speed got inside the impacted range (about 50 odd meg) the response every time was "sorry, there's not much we can do as you're already getting the maximum rates attainable by your line according to the Openreach system. You can always agree to pay the BT callout charge and have another engineer visit..."

Be very wary of BT Openreach and their sneaky automated systems. When they're able to effect revisionist history to their line speed systems, the truth is whatever they say it is. If you lose broadband speed through no fault of your own and subsequent incompetent engineer work, you can end up in a Computer Says No scenario.

I ended up moving at that point due to life (not because of the broadband speed, ha...) but it's a shame I could never get the fibre speed issue fixed.

If you read my later posts you will discover it's only WiFi and specifically the 5Ghz that's the issue I get full speed 72Mbps via cable.

I'm not overly concerned with pursuing the issue as I have a Unifi AP-Pro on the way.

zipp0r · 4 Jan 2019 at 10:53

Simps said:
My max attainable has dropped 5Mbps, it was 56-57

5. VDSL uptime: 0 days, 06:51:00
6. Data Rate: 10368 / 51366
7. Maximum Data Rate: 10468 / 51402
8. Noise Margin: 6.1 / 6.0
9. Line Attenuation: 27.1 / 21.0
10. Signal Attenuation: 0.0 / 0.0

I've not had this much instability on my line as what I'm seeing in the last 3 months.
There was a engineer in my cab yesterday and the day before but don't know what he was doing.

its not really instability, its dlm switching you between interleaved and fastpath.

ChrisD. · 4 Jan 2019 at 10:55

It also has nothing, as in nothing at all, to do with PlusNet, Sky, Zen etc etc. It's between your house and the Openreach DSLAM in the Openreach cabinet, which is controlled by Openreach, not the ISP.

Simps · 4 Jan 2019 at 12:30

zipp0r said:
its not really instability, its dlm switching you between interleaved and fastpath.

I don't think it is because this has not changed the whole time.... Home hub 5 type b (typing this in windows powershell returns the following)

Code:

(((iwr http://192.168.1.254/cgi/cgi_troubleshooting.js).ToString() -split "[`r`n]" | sls current_linestatus) -split ",|=" -replace "[=[{}]|var" -replace "%20|'|_"," ").Trim()

current linestatus
state: UP
mode: VDSL2
mod type: Profile 17a
snr margin down: 61
snr margin up: 63
latn down: 210
latn up: 271
satn down: 0
satn up: 0
output power down: 69
output power up: 69
rate down: 51366
rate up: 10368
attainable rate down: 51434000
attainable rate up: 10702503
chantype: fast

That Chantype would display interleave instead of fast or so I thought :confused:

hartgeh3 · 4 Jan 2019 at 19:58

Can I use my Billion 7800N router with Fibre Extra? or is the Plusnet hub thing ok?

zipp0r · 4 Jan 2019 at 20:42

Simps said:
I don't think it is because this has not changed the whole time.... Home hub 5 type b (typing this in windows powershell returns the following)

Code:

(((iwr http://192.168.1.254/cgi/cgi_troubleshooting.js).ToString() -split "[`r`n]" | sls current_linestatus) -split ",|=" -replace "[=[{}]|var" -replace "%20|'|_"," ").Trim()

current linestatus
state: UP
mode: VDSL2
mod type: Profile 17a
snr margin down: 61
snr margin up: 63
latn down: 210
latn up: 271
satn down: 0
satn up: 0
output power down: 69
output power up: 69
rate down: 51366
rate up: 10368
attainable rate down: 51434000
attainable rate up: 10702503
chantype: fast

That Chantype would display interleave instead of fast or so I thought

i wouldnt trust it to report correctly then. fastpath is what gives you a low ping, interleaved adds a minimum of 8ms more.

Simps · 5 Jan 2019 at 00:14

zipp0r said:
i wouldnt trust it to report correctly then. fastpath is what gives you a low ping, interleaved adds a minimum of 8ms more.

Thank you. I will keep that in mind for the future

robj20 · 5 Jan 2019 at 17:08

Got my Unifi AP-Pro and in now getting 71Mbps throughout the house on my mobile.
Should have got one of these ages ago.

~cw · 10 Jan 2019 at 01:17

Contended 5 GHz bands are the scourge of many - I have the same issue on my ISP-provided router. MASSIVE drop-off mere metres away and other router interference can cause big issues.

The Aruba Android app has quite a nice technical wifi monitor, as does the Network Analyzer Pro app (free version available but it's worth the couple of quid). Great for doing recces around the house and finding unnoticed dead / deaf spots, and for positioning routers for optimum coverage where possible.

ChrisD. · 30 Jan 2019 at 17:51

Anyone with issues tonight?

Modem is in sync but my router connects and then disconnects shortly afterwards.

I can see the far end IP that is establishes a connection to momenterily so I’m assuming that PN are having some issues or there’s a problem specific to my account.

bremen1874 · 30 Jan 2019 at 18:00

Mine's fine.

ChrisD. · 30 Jan 2019 at 18:02

It's come back up now, finally got through on the phone and they're running tests.

Code:

Jan 30 17:50:30 UniFiSecurityGateway3P ntpd_intres[6462]: host name not found: 3.uk.pool.ntp.org
Jan 30 17:50:41 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1492 to 1500
Jan 30 17:50:44 UniFiSecurityGateway3P pppd[4413]: Connection terminated: no multilink.
Jan 30 17:50:44 UniFiSecurityGateway3P zebra[596]: interface ppp0 index 14 deleted.
Jan 30 17:50:44 UniFiSecurityGateway3P pppd[4413]: Modem hangup
Jan 30 17:51:14 UniFiSecurityGateway3P pppd[4413]: Connected to a4:7b:2c:10:3d:b6 via interface eth0
Jan 30 17:51:14 UniFiSecurityGateway3P zebra[596]: interface ppp0 index 15 <POINTOPOINT,NOARP,MULTICAST> added.
Jan 30 17:51:14 UniFiSecurityGateway3P pppd[4413]: Connect: ppp0 <--> eth0
Jan 30 17:51:14 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1500 to 1492
Jan 30 17:51:45 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1492 to 1500
Jan 30 17:51:48 UniFiSecurityGateway3P pppd[4413]: Connection terminated: no multilink.
Jan 30 17:51:48 UniFiSecurityGateway3P zebra[596]: interface ppp0 index 15 deleted.
Jan 30 17:51:48 UniFiSecurityGateway3P pppd[4413]: Modem hangup
Jan 30 17:52:18 UniFiSecurityGateway3P pppd[4413]: Connected to a4:7b:2c:10:3d:b6 via interface eth0
Jan 30 17:52:18 UniFiSecurityGateway3P zebra[596]: interface ppp0 index 16 <POINTOPOINT,NOARP,MULTICAST> added.
Jan 30 17:52:18 UniFiSecurityGateway3P pppd[4413]: Connect: ppp0 <--> eth0
Jan 30 17:52:18 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1500 to 1492
Jan 30 17:52:56 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1492 to 1500
Jan 30 17:52:59 UniFiSecurityGateway3P pppd[4413]: Connection terminated: no multilink.
Jan 30 17:52:59 UniFiSecurityGateway3P zebra[596]: interface ppp0 index 16 deleted.
Jan 30 17:52:59 UniFiSecurityGateway3P pppd[4413]: Modem hangup
Jan 30 17:53:30 UniFiSecurityGateway3P pppd[4413]: Connected to a4:7b:2c:10:3d:b6 via interface eth0
Jan 30 17:53:30 UniFiSecurityGateway3P zebra[596]: interface ppp0 index 17 <POINTOPOINT,NOARP,MULTICAST> added.
Jan 30 17:53:30 UniFiSecurityGateway3P pppd[4413]: Connect: ppp0 <--> eth0
Jan 30 17:53:30 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1500 to 1492
Jan 30 17:53:31 UniFiSecurityGateway3P pppd[4413]: CHAP authentication succeeded
Jan 30 17:53:31 UniFiSecurityGateway3P pppd[4413]: peer from calling number A4:7B:2C:10:3D:B6 authorized
Jan 30 17:54:01 UniFiSecurityGateway3P pppd[4413]: IPCP: timeout sending Config-Requests
Jan 30 17:54:01 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1492 to 1500
Jan 30 17:54:01 UniFiSecurityGateway3P pppd[4413]: Connection terminated: no multilink.
Jan 30 17:54:01 UniFiSecurityGateway3P zebra[596]: interface ppp0 index 17 deleted.
Jan 30 17:54:31 UniFiSecurityGateway3P pppd[4413]: write: Bad file descriptor (9)
Jan 30 17:55:06 UniFiSecurityGateway3P pppd[4413]: Timeout waiting for PADO packets
Jan 30 17:56:21 UniFiSecurityGateway3P pppd[4413]: Timeout waiting for PADO packets
Jan 30 17:57:36 UniFiSecurityGateway3P pppd[4413]: Timeout waiting for PADO packets
Jan 30 17:57:36 UniFiSecurityGateway3P pppd[4413]: Connected to a4:7b:2c:10:3d:b6 via interface eth0
Jan 30 17:57:36 UniFiSecurityGateway3P zebra[596]: interface ppp0 index 18 <POINTOPOINT,NOARP,MULTICAST> added.
Jan 30 17:57:36 UniFiSecurityGateway3P pppd[4413]: Connect: ppp0 <--> eth0
Jan 30 17:57:36 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1500 to 1492
Jan 30 17:58:32 UniFiSecurityGateway3P ntpd_intres[6462]: host name not found: 0.uk.pool.ntp.org
Jan 30 17:58:32 UniFiSecurityGateway3P ntpd_intres[6462]: host name not found: 1.uk.pool.ntp.org
Jan 30 17:58:32 UniFiSecurityGateway3P ntpd_intres[6462]: host name not found: 2.uk.pool.ntp.org
Jan 30 17:58:32 UniFiSecurityGateway3P ntpd_intres[6462]: host name not found: 3.uk.pool.ntp.org
Jan 30 17:59:00 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1492 to 1500
Jan 30 17:59:03 UniFiSecurityGateway3P pppd[4413]: Connection terminated: no multilink.
Jan 30 17:59:03 UniFiSecurityGateway3P zebra[596]: interface ppp0 index 18 deleted.
Jan 30 17:59:03 UniFiSecurityGateway3P pppd[4413]: Modem hangup
Jan 30 17:59:34 UniFiSecurityGateway3P pppd[4413]: Connected to a4:7b:2c:10:3d:b6 via interface eth0
Jan 30 17:59:34 UniFiSecurityGateway3P zebra[596]: interface ppp0 index 19 <POINTOPOINT,NOARP,MULTICAST> added.
Jan 30 17:59:34 UniFiSecurityGateway3P pppd[4413]: Connect: ppp0 <--> eth0
Jan 30 17:59:34 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1500 to 1492
Jan 30 18:00:05 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1492 to 1500
Jan 30 18:00:08 UniFiSecurityGateway3P pppd[4413]: Connection terminated: no multilink.
Jan 30 18:00:08 UniFiSecurityGateway3P zebra[596]: interface ppp0 index 19 deleted.
Jan 30 18:00:08 UniFiSecurityGateway3P pppd[4413]: Modem hangup
Jan 30 18:00:39 UniFiSecurityGateway3P pppd[4413]: Connected to a4:7b:2c:10:3d:b6 via interface eth0
Jan 30 18:00:39 UniFiSecurityGateway3P zebra[596]: interface ppp0 index 20 <POINTOPOINT,NOARP,MULTICAST> added.
Jan 30 18:00:39 UniFiSecurityGateway3P pppd[4413]: Connect: ppp0 <--> eth0
Jan 30 18:00:39 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1500 to 1492
Jan 30 18:00:39 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1492 to 1500
Jan 30 18:00:39 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1500 to 1492
Jan 30 18:00:39 UniFiSecurityGateway3P zebra[596]: interface ppp0 mtu changed from 1492 to 1500
Jan 30 18:00:39 UniFiSecurityGateway3P pppd[4413]: CHAP authentication succeeded
Jan 30 18:00:39 UniFiSecurityGateway3P pppd[4413]: peer from calling number A4:7B:2C:10:3D:B6 authorized
Jan 30 18:00:39 UniFiSecurityGateway3P zebra[596]: warning: PtP interface ppp0 with addr 212.159.59.182/32 needs a peer address
Jan 30 18:00:39 UniFiSecurityGateway3P zebra[596]: interface index 20 was renamed from ppp0 to pppoe0
Jan 30 18:00:39 UniFiSecurityGateway3P zebra[596]: interface pppoe0 mtu changed from 1500 to 1492
Jan 30 18:00:40 UniFiSecurityGateway3P pppd[4413]: local  IP address 212.159.xx.xx
Jan 30 18:00:40 UniFiSecurityGateway3P pppd[4413]: remote IP address 195.166.xx.xx
Jan 30 18:00:40 UniFiSecurityGateway3P zebra[596]: interface pppoe0 index 20 changed <UP,POINTOPOINT,RUNNING,NOARP,MULTICAST>.

ChrisD. · 30 Jan 2019 at 18:11

And it’s gone again.

Bloke on the phone is telling me it’s all good their end and to use the test socket...

ChrisD. · 30 Jan 2019 at 18:15

Great. Fault raised and now have to wait up to 72h for a call back.

Think I will go back to Zen.

ChrisD. · 30 Jan 2019 at 19:04

Neighbours is all down as well, most with BT so it looks like a DSLAM issue.

maj · 30 Jan 2019 at 21:35

Mine's fine (Newcastle Upon Tyne)

ChrisD. · 31 Jan 2019 at 07:15

After getting through to them the second time I managed to convince the analyst that there was an area fault. She put me on hold while she spoke to her team lead and in turn to Openreach who identified a problem with the RAS and restarted it. That said I thought there weren't many RASs in the country so it should have been quite a significant outage? Just glad it's back now.

JasonM · 1 Feb 2019 at 00:28

Anyone on Plusnet not able to connect to certain websites. I can't get to http://paypal.com at the moment, also http://www.jonnyguru.com/, can any other plus net users please check.

zom247 · 1 Feb 2019 at 10:42

JasonM said:
Anyone on Plusnet not able to connect to certain websites. I can't get to http://paypal.com at the moment, also http://www.jonnyguru.com/, can any other plus net users please check.

Probably way too late for you but I can connect to paypal but get a database error for the jonnyguru site. All other places I've visited this morning are fine here in sunny Chippenham.

ChrisD. · 1 Feb 2019 at 12:54

Jonnyguru appears blocked by Opendns.