Plusnet Discussion Thread

DJMK4 said:
Also for people talking about DNS why are you not using Cisco umbrella DNS? Use that instead
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Somehow had no idea that OpenDNS was bought by Cisco and renamed to Cisco Umbrella 10 years ago :cry:

I remember OpenDNS being the first non-ISP DNS I ever used all those years ago, then I started using Google DNS, then the last 5 years or so I'm strictly Cloudflare. :)
 
Sparx said:
Somehow had no idea that OpenDNS was bought by Cisco and renamed to Cisco Umbrella 10 years ago :cry:

I remember OpenDNS being the first non-ISP DNS I ever used all those years ago, then I started using Google DNS, then the last 5 years or so I'm strictly Cloudflare. :)
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Yes they were acquired back in 2015. :)
 
What the hell has happened with the plusnet portal, it is absolute garbage,

all i want to do is send them a ticket,

the log a ticket via their portal is no where to be seen


I want to have a go at them as they just send me an email stating that i no longer have a static IP, when i re-signed up to the contract and they promised id retain my static IP.

in the end i phoned them, they say yes i have my static IP still.
 
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DJMK4 said:
What the hell has happened with the plusnet portal, it is absolute garbage,

all i want to do is send them a ticket,

the log a ticket via their portal is no where to be seen


I want to have a go at them as they just send me an email stating that i no longer have a static IP, when i re-signed up to the contract and they promised id retain my static IP.

in the end i phoned them, they say yes i have my static IP still.
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I always head to the plusnet community forums, usually get a sensible response in a reasonable time
 
Last time I used the forums, I got banned for speaking my mind. Over zealous New mod, and for that 1 reason I will never use them again. apart from that, yeah the forums were more coherent.
 
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Im supposed to be getting a £75 gift voucher from plusnet as part of the deal i signed up for (basically a £75 money card)


Its been 3 weeks and i have not received any email from plusnet or openreach

has anyone had theirs at all ?


im going to call them, hopefully they are not mis promising customers on this benefit
 
DJMK4 said:
I assume that everyone that was on the old plusnet network within their IPV4 RiPE are no moved over to BTs network.? I used to be on plusnet but it's been switchedI'm retaining, a static IP but on BTs ranges

Also for people talking about DNS why are you not using Cisco umbrella DNS? Use that instead
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Still on the Plusnet ASN here.
146.90.240.*
 
Its been over 35 days now since my circuit was actvated, i spoke to plusnet this morning asking where my £75 reward card was, they said its been escalated and i should receive an email within 5 days,

if i still don’t receive it ill put in a complaint. Quick enough to take money off you but not quick enough to reward you
 
DJMK4 said:
Its been over 35 days now since my circuit was actvated, i spoke to plusnet this morning asking where my £75 reward card was, they said its been escalated and i should receive an email within 5 days,

if i still don’t receive it ill put in a complaint. Quick enough to take money off you but not quick enough to reward you
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A number of people in the same position as you post on the PN forums and a member of staff/moderator escalates the issue. I had to chase up my reward card too.
 
I'm considering switching from Aquiss 1Gb to Plusnet 1Gb. It's £15/m cheaper and comes with a £110 reward card, which seems like a complete no brainer to me. Any obvious reasons why I shouldn't switch?

I'd prefer to use my own router. A quick Google tells me that is possible with Plusnet?
 
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