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Plusnet Discussion Thread

Discussion in 'Networks & Internet Connectivity' started by bulldog147, Dec 16, 2012.

  1. bremen1874

    Capodecina

    Joined: Oct 20, 2008

    Posts: 11,202

    If you place the order Plusnet will handle everything.

    Before you do sign up with Plusnet, ring BT and see if they'll do you a deal to stay with them. They may match the cost closely enough to make switching pointless.

    It'll take longer than 3 days (especially with the weekend tomorrow) for anything to happen if you sign up today.
     
  2. Avalon

    Soldato

    Joined: Dec 29, 2002

    Posts: 5,639

    Use Quidco/TCB and no, you are not going to be changed over inside 3 days. BT will however likely reduce your price quite significantly if you ask them.
     
  3. Spuj

    Mobster

    Joined: Jan 23, 2012

    Posts: 3,116

    Location: Wiltshire

    Thanks chaps, I'll give BT a ring today and see if there is anything they can do to get within the price of PN. If not looks like the move will be very straightforward, thanks for the help.
     
  4. McBain

    Capodecina

    Joined: Oct 17, 2002

    Posts: 22,163

    Location: Lancs/London

    Swapped to Plusnet from Sky and had a few problems, firstly they didn't send me the equipment to connect and the Sky Q router is locked down so had to go and buy my own. Secondly Xbox live keeps cutting out.

    Just had an email from them, 14 days in, advising me of their quoted line speed and actual current line speed. It's a straight up lie, they'e saying they quoted me 25-39Mb and that:

    Complete BS, my router is synced at 27.3Mb.
     
  5. bremen1874

    Capodecina

    Joined: Oct 20, 2008

    Posts: 11,202

    I’m sure they’d have sent a replacement router out if the first one went missing.

    What did you buy instead?

    Is that 23.7 what the router is reporting or the result from running Internet speed tests?

    Is that roughly the same speed you had with Sky?
     
  6. mdaw

    Gangster

    Joined: Apr 18, 2013

    Posts: 424

    Hi all. Im making the switch from BT to plusnet as BT couldnt quite match the price of plusnet plus i should get a £60 reward card and no activation fee.
    Just wondering how many who have done the same found much difference between the routers?
    Currently i have the BT smarthub (home hub 6) and its fine but doesnt stretch wifi all over my maisonette, i lose it in the kitchen and find it only goes a bit further than my really old sky router. I have seen that the one hub is basically the home hub 5. What are the main differences?
     
  7. bloodiedathame

    Sgarrista

    Joined: May 11, 2007

    Posts: 7,746

    Location: Surrey

    Keep the HH 6, it's a much better unit.
     
  8. Felix

    Mobster

    Joined: Jan 25, 2003

    Posts: 2,702

    If we were to reuse the HH6, is there any way to turn off the Bt-FON wlan off after your BT service has stopped?
     
  9. mdaw

    Gangster

    Joined: Apr 18, 2013

    Posts: 424

    Is it as simple as keeping the HH6 plugged in as it is now until I'm notified the switch over has happened and then using the 192.168 number to change the username and password to my plusnet account?
     
  10. bremen1874

    Capodecina

    Joined: Oct 20, 2008

    Posts: 11,202

    Yes.
     
  11. mdaw

    Gangster

    Joined: Apr 18, 2013

    Posts: 424

    Sounds good and hopefully easy. It seems many on here have had issues with the one hub with WiFi drop out. I'm surprised as I thought the HH5 was meant to be a decent router, evidently not as good as the HH6. Staying with the HH6 will my WiFi password and network name stay the same or change to what it should be on the one hub?
     
  12. bremen1874

    Capodecina

    Joined: Oct 20, 2008

    Posts: 11,202

    ???

    They'll stay the same as they are now unless you deliberately change them.
     
  13. Mp4

    Sgarrista

    Joined: Apr 21, 2006

    Posts: 8,475

    Location: Eastbourne

    Evening all,

    How are plus net compared to BT/Sky? I'm moving to a new flat and looking at a new provider, we have used Sky in the past (5 years ago) and looking at Just broadband with evening/weekends - no TV addons.
     
  14. bremen1874

    Capodecina

    Joined: Oct 20, 2008

    Posts: 11,202

    They’re generally well regarded by the people with them on this forum.
     
  15. ChrisD.

    Capodecina

    Joined: Sep 20, 2006

    Posts: 24,332

    No complaints here.
     
  16. Mp4

    Sgarrista

    Joined: Apr 21, 2006

    Posts: 8,475

    Location: Eastbourne

    Thanks all,

    I have been reading about it on the forum and also on other website and can't seem to go wrong with them so might just bite the bullet. (ofc ill go via Topcashback too)

    Also any recommendations on an all in one (adsl/modem/router/vpn/parental controls) hardware to replace the Plusnet one :D

    tia..
     
  17. Mariusz

    Wise Guy

    Joined: Sep 14, 2008

    Posts: 1,860

    Used them at my last place, didn't use the supplied Hub used a Netgear R7800. Had no complaints with the Internet, synced at the same speeds as BT. Went through Topcashback and got £85 back no issue when service went live.
     
  18. cadmunkey

    Wise Guy

    Joined: Sep 16, 2014

    Posts: 1,554

    Location: West Yorkshire

    Well after paying for a years rental upfront, and then ringing after a fortnight to check on progress, it's taken a month for Plusnet to finally tell me that they never put the original order through (despite taking my monies). How can they **** up such a simple thing, awful customer service, so gone elsewhere.
     
  19. JasonM

    Mobster

    Joined: Jun 19, 2009

    Posts: 2,715

    Been with them since late 2013, have a static IP and use a Vigor 2860n that I will keep running providing Draytek keep releasing firmware updates. Few minor issues but otherwise all fine, expect I will stay the same until FTTP or similar is available at my address.
     
  20. ChrisD.

    Capodecina

    Joined: Sep 20, 2006

    Posts: 24,332

    Plusnet just called to remind me that my contract is up, they've offered Fibre Extra (which is what I am currently on) for £27 a month including line rental matching what Sky can offer. The benefit for me apart from the static IP, is that I get to watch BT Sport on Sky for £12.49 a month (although that will be half price for the first 6 months) whereas it's far more expensive to add it onto Sky going to BT directly. The downside is that I can't stream it online or watch it on the app but I can live without that. I think the closest I can get is the BT Unlimited 2 offer with BT Sports but that would work out more expensive as it comes into £54.99 a month and PlusNet will be £39.49. I guess I get the £110 gift card but I really don't want to go with BT as my ISP.

    This will be my 3rd or 4th year with PlusNet and I've been very happy with them. I know I could probably save a few £ here and there if I looked around but I don't think I can get a better deal taking BT Sport on Sky into account. FWIW I tend to watch every PL and Championship game that's televised so it's not something I would be prepared to be without.

    Edit, PlusNet have sent me the confirmation and it's 12 months only, I've asked them to confirm this as 18 months was mentioned on the call.

    I can get a £110 gift card with BT, plus £105 cashback with TCC although it's an 18 month contract. That said I'm not really comfortable switching to them.
     
    Last edited: Aug 23, 2019