Plusnet Discussion Thread
- Thread starter bulldog147
- Start date
So not getting 64mb with your new provider then?
Speed dropping could be for any number of reasons, but it's unlikely to go away just because you have switched provider - DLM may still make gradual changes and slow the line down to a similar speed anyway
my point is a free move is just that .. to then say you must take a contract of a longer length and pay more is not free .. so went to ee had to pay nothing for £27 a month 63mb as it stands ohh and got 5gb data on my phone ..
and taking plusenet to tribunal ..free means free
Very little of what you’ve said makes sense. Plusnet’s contracts are 18 months and the FTTC retail price is £26.99, you took out a contract and 3 months into it decided to break it, Plusnet offered a free move (to prove otherwise you need an invoice that shows a charge and no credit to counteract that), the contract you agreed to also states you will need to agree to a new minimum contract. Now you want to complain because you broke a contract and Plusnet stuck to it? Also to go to tribunal and win, you need to show you have acted reasonably and given the provider reasonable opportunity to resolve the issue, eg made a complaint and gone through the Plusnet’s complaints process/got a deadlock letter.
Permabanned
- Joined
- 7 Aug 2017
- Posts
- 2,141
- Location
- by the tower the one up north ..
makes sense don't call me a liar after my first contract i took out a 12 month .. and had been for 7 yrs .. my contract.
Line Rental £18.99 Line Only £0.00 Unlimited Fibre Extra £20.99 Discount -£11.99 Balance brought forward £33.26 Payment -£33.26 Outstanding balance:£27.99
no i asked for my free move but was told i had to take another contract at £32 a month for 2 yrs ..this is not free !
so was forced to move without them .
all of which i can show due to emails ..
but no matter what you say i know i'm telling the truth and the way i've been treated .
I think I can see the problem, you don’t actually read things and instead make assumptions that have an unfortunate tendency to be wildly different from reality, for example ‘Very little of what you’ve said makes sense’ isn’t me calling you a liar, that would be ‘You are a liar’, do you see the difference? Another is ‘free move’ which means Plusnet won’t charge you the published moving home fee as listed in the price guide and referenced in section 9, which is where it also clearly says you enter into a new agreement with a new minimum term. Good luck though - i’ve seen some crazy outcomes over the years, so perhaps you’ll get lucky, you may want to restructure your argument though as at present you’re arguing about an increase in price while claiming you left over a charge for a free move, the two are quite different things from a legal/regulatory perspective.
Permabanned
- Joined
- 7 Aug 2017
- Posts
- 2,141
- Location
- by the tower the one up north ..
well to me there the same if i have to pay an increase in money terms to get a free move and a longer contract (another 12m at what i was at i could live with) then it's far from free .
but we will see how it go's ..we both know they should have just done it .. as ee didn't charge anything for a new setup and it's£27.50 a month 12 month contract ..
but hey there loss not mine ..
locked in for 2 yrs with fttp coming soon .. naa seeing as plusnet have no plans to do it atm
Just had BT out to sort my connection out yet again as it dropped to 27 from 50 odd! Back up to 50 now, the guy literally said he wasn't sure why they are messing with the profile as the line seems fine, maybe they were doing things to the SNR as I was on upto 40meg when I am paying to extra! Yeah extra headache!
The guy was from OpenReach, not BT, he has no idea what any ISP (including BT) does, he’s just given a job and tests the line to identify the fault. Your ISP has no interest in lowering your speed, they will always give you as close to what you pay for as they can, be that the maximum profile speed you opted for, or as many now do, the maximum speed your line will support (cheap way of increasing the average).
I've been with plusnet for a good few years now- but recently have been having major issues with dropped connections and lowered speeds, been going on for nearly a year now, having complained to them numerous times all they suggested is I could leave . In all fairness though they have tried to get this resolved and have escalated the issue. Even openreach are struggling to find the root cause and have tried everything from lift and shift to new fibre ports and replacing drop cable , master socket etc. But still get regular disconnects
Issue I have is it doesnt matter who I go with - if the issue is an openreach one i'll experience the same issues irrespective of the provider.
Openreach engineer just said go with the cheapest in my case as it wont make a difference to the end service and unless they can resolve the issue I'll continue to get disconnects
I get on a good day approx 28 mb down and approx 5 up, this is an improvement as before I used to get 17 down and 2 up , i only got better speeds since they replaced a load of cables in the main cabinet but now I get more regular disconnects.
Have a choice between BT, Sky, Vodafone and plusnet - apart from price is there any reason I should consider one provider over another ?
Issue I have is it doesnt matter who I go with - if the issue is an openreach one i'll experience the same issues irrespective of the provider.
Openreach engineer just said go with the cheapest in my case as it wont make a difference to the end service and unless they can resolve the issue I'll continue to get disconnects
I get on a good day approx 28 mb down and approx 5 up, this is an improvement as before I used to get 17 down and 2 up , i only got better speeds since they replaced a load of cables in the main cabinet but now I get more regular disconnects.
Have a choice between BT, Sky, Vodafone and plusnet - apart from price is there any reason I should consider one provider over another ?
Last edited:
Soldato
- Joined
- 20 Oct 2008
- Posts
- 12,082
If you know the line is problematic, and you know you'll have to be speaking to support, choose on that basis. Imagine dealing with the problems you've had if you had to speak to a foreign call centre.
I've actually found Plusnet to be okay. They do try to help and it isn't all reading from scripts.
I've actually found Plusnet to be okay. They do try to help and it isn't all reading from scripts.
Yes good point - was just wondering if any of the others I mentioned (Sky, voda or BT) are just as good and cheaper as no experience of them , don't mid staying with plusnet if customer service is poor on the others - just seeing if I can save some money in the process too and if its worth the saving
Soldato
- Joined
- 20 Oct 2008
- Posts
- 12,082
BT's call centre for domestic customers was always based somewhere like India. I used to dread having to deal with them. It's possible they've improved over the years.
Voda has a pretty terrible reputation. I can't tell you whether it's justified or not.
I believe that Sky is fine. Last time I looked they weren't any cheaper and they have the downside of not using standard PPPoE connections (which makes using your own router more difficult) and not offering (AFAIK) static IPs (which I, personally, do need).
Voda has a pretty terrible reputation. I can't tell you whether it's justified or not.
I believe that Sky is fine. Last time I looked they weren't any cheaper and they have the downside of not using standard PPPoE connections (which makes using your own router more difficult) and not offering (AFAIK) static IPs (which I, personally, do need).
Ok ,will check what BT's support is like, Its probably between Plusnet, BT and Sky , but Sky not allowing your own router may be an issue, will see what they offer - appreciate the info - thank you !
If there's any chance that your area will get FTTP any time soon, then it's worth moving from Plusnet, as they've made no announcement or even hint at FTTP being offered any time soon.
Personally I think Plusnet's customer service has gone downhill (you've only got to look at their own community forum) - whether it's fair to blame it on Covid, or whether it's due to management restructuring (the CEO stepped down Nov 2019), I don't know.
Zen are another one to check out - whilst they are likely more expensive, the support is supposed to be among the best available, so you may have more luck on that front, and they have been historically fairly quick to offer new products like FTTP etc.
Not much chance of FTTP any time soon, only got FTTC a few years ago and even then it was low speed, only increased last year from 17 to approx 28 (was on 2mb on ADSL).
Higher speeds would be useful and welcomed, but for now I'd settle for stability.
I've also noticed Plusnet customer service is not the same as it was a few years back.
I'll take a look at Zen too, dont mind paying a little more if the customer service is better
Thanks
No issue with using your own router on Sky as long as it supports DHCP option 60/61 and you have a suitable modem, Sky’s support is UK based. Unlike BT etc. Sky have a proven track record of standing up to copyright trolls and not just caving at the first opportunity like BT. BT’s support was being brought back to domestic, that started with BT Plus or whatever that became Halo, I know this because the foreign staff flat out refused to deal with me out of hours because I was a BT Plus customer.
I'll be moving to Zen next time, PN took nearly 3 bloody weeks to reply to my ticket, the community forum was good but half are awol now (maybe covid) who knows but rubbish atm!
Plusnet are expensive out of contract. My house is on the market and the area we are looking to move to only has FTTP or Virgin Media. Very few areas offer FTTC so I didn't see any sense in renewing my contract to only pay termination fees. If I knew what house we were moving to and it had FTTC I would probably move to Zen so that I can migrate to their FTTP product.
Sorry, I should have been clearer. The houses which can get VM can't get FTTP, and the ones which can get FTTP can't get VM. I'd rather move to a house which is FTTP however I'm not going to let that stop us from buying a house which we both like.
Edit, it's actually only £5 cheaper a month to go with BT if I include BT Sport on Sky (which I have with PlusNet). But that's not taking into account the £180 cashback from TCB.
I'll stick with my rolling contract until we find a house and move, then choose whichever.
Last edited: