Plusnet Discussion Thread
- Thread starter bulldog147
- Start date
Have you posted on the PN forum?
Not yet no. Iv spoken with the team and have ticket and escalation ticket open with there account and billing team.
I'm going to give it a few more days or a week and I'll lodge a complaint
They have admitted on there that the company dealing with the reward cards are having issues.
Whats the issues ?
If they are having issues then its plusnet that should be dishing out the rewards not the company thats having issues
You cant lure people in to a contract which costs more and then not deliver promises
Last edited:
All they said wasWhats the issues ?
If they are having issues then its plusnet that should be dishing out the rewards not the company thats having issues
You cant lure people in to a contract which costs more and then not deliver promises
There is currently a known issue with some promotion offers on some accounts however I will be chasing this up with our billing operations team to check for an update on the incident.
As I said anyone with an issue should look /report on the PN forum but the posts indicate that they are getting the issue sorted.
- Joined
- 22 Mar 2009
- Posts
- 5,759
I wish Openreach hurry up and bring FTTP. Been waiting for too long!
Leaving plusnet in a few weeks. The contract nearly doubles after the minimum term and the best loyalty offer was still over 15% more than a new customer.
As soon as a request had gone in that I was sniffing round another provider (not openreach as they supposedly have to calculate a cost of leaving) Plusnet were on the phone demanding a reason why I hadn't given them a chance. I did, the offer was rubbish, I left. Apparently I was supposed to allow them "another chance" after that to offer me a better deal. Still refused to accept that their sales tactics were why I was leaving and wouldn't offer me a price anywhere close to what a new customer could get. Wouldn't have switched if they'd kept the price the same.
As soon as a request had gone in that I was sniffing round another provider (not openreach as they supposedly have to calculate a cost of leaving) Plusnet were on the phone demanding a reason why I hadn't given them a chance. I did, the offer was rubbish, I left. Apparently I was supposed to allow them "another chance" after that to offer me a better deal. Still refused to accept that their sales tactics were why I was leaving and wouldn't offer me a price anywhere close to what a new customer could get. Wouldn't have switched if they'd kept the price the same.