Plusnet Discussion Thread

I think, to a large extent, it'll depend on whether you get a real BT engineer or a third-party contractor. A contractor will probably be on piece rate and want to be out of there as soon as humanly possible.

I also get the impression that there's now a subclass of engineer who only know enough to perform the basic VDSL install. If anything complicated crops up they aren't in a position to do much about it and have to call for help (or run away).
 
Fantastic, this could be interesting tomorrow, I will post once the engineer has been. I thought I would post this question on the plusnet forum as well but it appears to be down for maintenance >.<
 
My installation is due this afternoon between 1-6 no sign of engineer yet but i know my phone line needs to be moved at the exchange as i was on sky LLU. Just hope they turn up as my line stopped working at 8am this morning
 
Installed really happy with this so far, going from 2mb down 436 up


Don't know if its normal but the ewan port on my Billion 7800n router is Orange rather than Green?
 
Thanks for clearing that up Kia. I take it modems don't do Gigabit yet? I don't suppose you would happen to know how to check the router stats would you? I used to just telnet when it was adsl but the adsl info --stats command wont work as there is no adsl connection of course
 
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Once again come 6PM twitch at high res becomes a laggy!!

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Mine seems to be going really well so far if it stays like this i'll be so chuffed! Just downloaded GTA 4 from steam, it took me 14 hs to download the 14gb last time this time it took 27 minutes :D
 
Just logged into my account summary on the plusnet members website and it says there is a £144 charge (upon Cancellation) I take it that's if you break the contract early? It also says there is another £25 cessation charge as well should I cancel. Says on there as well that the router cost was £40 but upon signing up it was all free. I'm sure im worrying about nothing but I know what ISP's can be like with all these silly hidden charges. All I have paid so far is the £29.99 up front fee for the first month.

Thanks for the above KIA
 
DazQ87 said:
Fantastic, this could be interesting tomorrow, I will post once the engineer has been. I thought I would post this question on the plusnet forum as well but it appears to be down for maintenance >.<
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Engineer came out today, fantastic bloke, moved my master phone socket to a far more useful location next to a plug socket, and mounted the open reach modem on the wall. Going to put my router into the living room so i can Ethernet into my study as well.

Not tried to setup the router yet, been to busy finishing decorating the house before I move in, but the engineer reported speeds of 65Mb download, with 19Mb upload, presumably this will increase a little over the next few days. Still much better than the 4Mb I am used to at my parents house
 
DazQ87 said:
Engineer came out today, fantastic bloke, moved my master phone socket to a far more useful location next to a plug socket, and mounted the open reach modem on the wall. Going to put my router into the living room so i can Ethernet into my study as well.

Not tried to setup the router yet, been to busy finishing decorating the house before I move in, but the engineer reported speeds of 65Mb download, with 19Mb upload, presumably this will increase a little over the next few days. Still much better than the 4Mb I am used to at my parents house
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I went with plusnet and the engineer said I could receive 57meg ,was only getting 16 meg until they sorted a fault on the line, I am now getting 36 meg d/load with 7 meg upload. I think you will be looking at around 38 meg plus.
 
Just logged into my account summary on the plusnet members website and it says there is a £144 charge (upon Cancellation) I take it that's if you break the contract early? It also says there is another £25 cessation charge as well should I cancel. Says on there as well that the router cost was £40 but upon signing up it was all free. I'm sure im worrying about nothing but I know what ISP's can be like with all these silly hidden charges. All I have paid so far is the £29.99 up front fee for the first month.
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The £144 is a pro-rata profit foregone charge, this will reduce as the time till your contract expiry decreases. The routers used to have 12 months deferred contracts, as our new packages are contracted and not rolling contracts this no longer applies :-) and the cessation charge is the cost to close the order on the line outright without migrating to another provider, you wouldn't pay this when migrating with a mac key. You would if you ceased the services at the property all together without migration. Hope that helps you.
 
Thanks so much for the above thats extremely helpful stuff! Would just like to say that from ordering to having my plusnet fibre installed yesterday the service has been amazing! Really impressed with plusnet so far, only small gripe i had was my £36.99 topcash back cashback was declined by plusnet for some odd reason
 
Unfortunately I wouldn't know anything about that the cheque's are normally handled by third parties. Let me ask my manager tomorrow and find out what could be wrong.
 
My cashback with Quidco has tracked but waiting for it to be confirmed. Maybe I need to wait for my Fibre to go live then it will.
 
Not sure about current cashback deals but with the previous set of cashback deals you normally will receive an email within 30 days of your activation date, you had to accept the offer, a cheque was verified and then was normally dispatched within 14 days.
 
mondo said:
I went with plusnet and the engineer said I could receive 57meg ,was only getting 16 meg until they sorted a fault on the line, I am now getting 36 meg d/load with 7 meg upload. I think you will be looking at around 38 meg plus.
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Not strictly true as I was told 52 down and 20 up and get 65 down and 18 up.
 
MilanoChris said:
Hi Bob.

Still seeing the same, though I've just submitted a support ticket as requested a few pages ago. I'm definitely on the unlimited bundle.
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If you can provide the support ticket reference then I don't mind taking a quick look?

horrorxpunk said:
If turning off your is resolving the issue then it mite actually be your router and not the connection itself. Don't continously switch off your router because the exchange will see it as a drop in connection and start banding your line in order to try and stabilise the connection.
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If you're on fibre, switching the router on and off shouldn't affect anything because the Openreach modem will still remain synchronised with the cabinet. All powercycling the router will do is drop/reconnect the PPP session which doesn't influence BT's Dynamic Line Management systems. Powering the modem on/off in quick succession is a different story though.

horrorxpunk said:
You will always need the BT Openreach modem in order to route the fibre connection to the premises the router is to provide additional network connectivity i.e. wireless / additional ethernet.
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Not always. There are combined VDSL modem routers you can purchase (I'm using one on one of my lines at home).

Imy said:
horrorxpunk, do you know of any known issues with using the DrayTek Vigor 2850n instead of the openreach modem?
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On paper it's compatible. I've never used one myself though. It's likely to involve a bit of configuring before it will work. See my post here.

liamcrane said:
Can you not get the stats through your router via telnet or does this not work when you have a modem connected to a router? I normally telnet into my billion to see everything
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Nope, it's the Openreach modem that does the negotiating so you'd need to telnet into that. This is relatively trivial with the older iteration of Openreach modem (you just need to unlock it using a custom firmware image). Unfortunately it's not easy at all to unlock the model Openreach currently provide unless you consider yourself a bit of a whiz with a soldering iron ;)

jaket said:
Just a reminder to anyone signing up to request your upload speed to be uncapped.
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Not relevant where fibre's concerned.

horrorxpunk said:
... one of the reasons is because uncapping does affect the downstream speed
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That's not really true unless you're talking about Annex M.

Sundance said:
Does Bob from Plusnet still visit this thread?

If you're there Bob, would you be able to give any indication of Plusnet Fibre availability for the postcode M4 6BB? I think I must live in the only central-ish Manchester postcode without fibre :(
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I'd need to know what exchange and cabinet number you're on?

liamcrane said:
my £36 plusnet cashback from top cash back showing as declined by merchant :(
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Did you enter a referrer when signing up? I don't think this is permitted when claiming cashback.

For anybody else with cashback enquiries, you may find this helpful.

Those with speed or connectivity complaints need to report a fault first if they haven't done already. If you have and you're not happy with how things are progressing then post your fault ticket reference and I'll take a quick look when I get a minute.

Regards,
 
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