Plusnet Discussion Thread

BT Openreach Engineer been here half an hour ago and change new master socket and faceplate (MK2) and using his tool kit reading line sync pass 79999K/20000K and plugged BTO Modem with my Netgear DGND3700v2 wireless router and got this speed result below:



BTWholesale test is not working at present, so I cannot see exchange IP Profile yet.
 
Currently have Virgin Media fibre broadband with coaxial coming from a virgin media branded box on my wall to the back of the awful Superhub. They needed to dig up the garden to run a new 'special' cable from the cab to the house.

If I switched to Plusnet would this all become obsolete or could it be used? I have no idea how fibre to fibre broadband switchovers work, as I went from dial up with BT, to copper with Talk-Talk, to fibre with Virgin.
 
can anyone give me any advice on this ? :-

I have been with adsl24 for a long time and am on their phone and broadband adsl package, which is llu.

I am out of contract with them.

Recently they have been taken over by coms.

A few days ago I phoned them to ask for my MAC so I can move over to plusnet unlimited fibre, and naturally keep checking my email to see if the code has been generated yet.

today I find this from them:

Good Afternoon,

Unfortunately as you have a 'complete' product with us, phone line & broadband; you will need to request a line cease in this case - as if you were moving house.

We require this in writing (email response is fine) and there is a cease fee of £29.90.

Please let us know if you still want to action this.

Many Thanks,
Natalie
Coms ServiceDesk

It might be 'legit' but because I am no longer under contract with them I am wondering if they are just trying it on - does anyone know ??
 
KIA said:
It's legit.
Click to expand...

oh god :(

so let me guess

I have to pay them for the cease - then i have no phone or BB.

then contact BT and get my line activated - £££

I might as well stay where I am, it's slower but really I only went for it as topcashback meant the line rental if paid up front was 'free'.


nightmare.
 
^^ u don't want to be without broadband and phone while awaiting for new fibre. Just get a mac key from your current isp and don't pay the cease charge. Don't accepted.
 
bulldog147 said:
It now 24 hours since FTTC activated. Nice, solid and steady speed. Thanks Plusnet & BT Openreach Engineer for doing a great job yesterday.

Click to expand...


I need to get back on to Plusnet to sort my upload I think. I was getting 40/10 when first installed and BT had to do a complete reset on my connection to get me on an 80Mb down profile but it looks like my upload is still an issue. I get ~73Mb down but always around 10Mb up, don't think I've ever seen it go above 11.
 
Yeah, it was a weird one. Everything said I was on the 80Mb profile but I was only getting 40Mb. The BT engineer that came out had little idea what the issue was but had to call it in and the person back at the main office was a bit stumped by all accounts, so (at least what they told me) they had to pretty much delete me and set me up again.

My own fault really but I think I was so fixed on getting a decent download speed and so happy when they fixed it that I didn't even think about the upload. And it's only seeing other people post theirs and going back and checking the advertised speeds that I now realise it looks like the upload also needs fixing.


Edit: just ran one now and this is about my average, though I have seen the upload go over 10Mb before just never higher than that...

 
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Ive gone from
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to
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Had a slight hiccup with installation date being changed without being told but all up and running now :)
 
I'm thinking of cancelling with Plusnet and just going direct with BT. Getting a bit peeved with their "we've run a test and it is fine" stock answer I seem to keep getting from them, with out any proper explanation as to why they think there is no issue.

Originally when I was set up I was getting around 36/38 down and 9/10 up. The down speed got fixed so I now get pretty much 73 every time I test it but still only get 9 to 10 up. I can't see that if the line is good enough to give me 90+% of the download why I am getting less than 50% of the upload?

My last update to them is that I want it escalated and for them to contact BT again, who fixed the download speed or to get someone to call me re: a refund, cancelling and moving elsewhere.

If that is all I can get then fair enough but I want a technical explanation as to why. And why do people with lower downloads than me get better uploads? Surely the percentage of available bandwidth should be roughly the same each way? Certainly not half.

I don't want the guy on the next shift just hitting the 'test line' button, going for a coffee and cutting and pasting the stock answer again. :mad:
 
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