Quest 3 owners etc

Alz_D said:
Impressed you found an email address to contact them on - all I can find is a phone number!
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I used the Meta app to initiate contact, you can attach photos with your support issues. By including my email address that seems to then switch to that with Meta support replying.
 
I've contacted Meta a few times now, and always by email. You just need to go via the help centre and drill down through the billion things they want to know first, then you get an 'email us' option :). They are, however, pretty useless in my experience and I don't think they've resolved a single thing so far. Their default seems to be 'here's a returns label, send it back to us and we'll send you a 2nd hand one to replace it that will be worse than the original'.
 
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Infidelus said:
I've contacted Meta a few times now, and always by email. You just need to go via the help centre and drill down through the billion things they want to know first, then you get an 'email us' option :). They are, however, pretty useless in my experience and I don't think they've resolved a single thing so far. Their default seems to be 'here's a returns label, send it back to us and we'll send you a 2nd hand one to replace it that will be worse than the original'.
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meta support is mostly AU bots (artificially unintelligent) that give out generic duff information,
 
mmmm, I won't hold my breath then for a positive outcome after contact Meta support.....But I do have hope :)
 
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You know, these stories of returns etc, if u bought the product from somewhere like Argos, Amazon, or OC, the onus is on the place you paid your money to to refund or exchange. I've noticed some of them try to send you to the manufacturer (note not OC or Amazon, but Argos did with me) instead of refunding or exchanging the item themselves when there's a problem, afaik uk consumer law states the place you pay your cash has responsibility to sort u out.
 
Tykey said:
You know, these stories of returns etc, if u bought the product from somewhere like Argos, Amazon, or OC, the onus is on the place you paid your money to to refund or exchange. I've noticed some of them try to send you to the manufacturer (note not OC or Amazon, but Argos did with me) instead of refunding or exchanging the item themselves when there's a problem, afaik uk consumer law states the place you pay your cash has responsibility to sort u out.
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First 12 months I think comes down to whoever sold you the device, after that, the rest of the warranty is on the manufacuror. I've had some good experiences with meta support before. Needed a bit of patience and to go through the steps they asked first, but they aren't unreasonable steps to ask.
 
I currently have an open ticket with them about PCVR not showing meta games/apps when the computer is offline using a Rift CV1, and I was given all the troubleshooting blurb for a mobile headset.
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drakulton said:
I currently have an open ticket with them about PCVR not showing meta games/apps when the computer is offline using a Rift CV1 and I was given all the troubleshooting blurb for a mobile headset.
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you dont think your trying to tell you to upgrade?
to be fair they probaly deprecaited the rift support to lifesupport only
 
LostCorpse said:
you dont think your trying to tell you to upgrade?
to be fair they probaly deprecaited the rift support to lifesupport only
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It's not just Rift support, it's all meta's mobile headsets when using the link software. Even with my quest 3 if the internet is disconnected and the PC is restarted, n one of the meta games/apps are visible in the library. Reconnect to the internet and restart the PC all the games are back in the library. This has been going on since V65. Try it.
 
Hey. I remember a while back people were talking about watching movies and 3d movies on their Quest 3s and the difficulty they had getting it to work... i'm thinking of getting a Quest for exactly that purpose because I find it hard to get any quality time at home. Did anyone come up with a fix/way to do it reliably? If so, is it worth getting the 512Gb version (in general as well actually) or is 128Gb still OK for most users?? Thanks
 
Still waiting for my "next day delivery" from an order placed last Monday! Royal Mail already lost the first one sent, and the replacement sent on Thursday hasn't arrived yet either!
My local post office must be have a great time!
 
Got my Quest 3 from Very. Unfortunately it has a rattling sound as if a screw it something loose inside the headset. Apart from that it works fine. I was surprised that it just came packaged in a plastic bag with the metaquest box in it though. I think I may need to return for exchange as it's too expensive not too, bummer.

Yeah as above Royal Fail. Maybes they used mine as a football I dunno.
 
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Jimbo said:
Got my Quest 3 from Very. Unfortunately it has a rattling sound as if a screw it something loose inside the headset. Apart from that it works fine. I was surprised that it just came packaged in a plastic bag with the metaquest box in it though. I think I may need to return for exchange as it's too expensive not too, bummer.

Yeah as above Royal Fail. Maybes they used mine as a football I dunno.
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:(

i would return it
 
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