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Impressed you found an email address to contact them on - all I can find is a phone number!I already mailed their support, including screenshots.
Impressed you found an email address to contact them on - all I can find is a phone number!I already mailed their support, including screenshots.
Impressed you found an email address to contact them on - all I can find is a phone number!
I've contacted Meta a few times now, and always by email. You just need to go via the help centre and drill down through the billion things they want to know first, then you get an 'email us' option. They are, however, pretty useless in my experience and I don't think they've resolved a single thing so far. Their default seems to be 'here's a returns label, send it back to us and we'll send you a 2nd hand one to replace it that will be worse than the original'.
You know, these stories of returns etc, if u bought the product from somewhere like Argos, Amazon, or OC, the onus is on the place you paid your money to to refund or exchange. I've noticed some of them try to send you to the manufacturer (note not OC or Amazon, but Argos did with me) instead of refunding or exchanging the item themselves when there's a problem, afaik uk consumer law states the place you pay your cash has responsibility to sort u out.
you dont think your trying to tell you to upgrade?I currently have an open ticket with them about PCVR not showing meta games/apps when the computer is offline using a Rift CV1 and I was given all the troubleshooting blurb for a mobile headset.![]()