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Impressed you found an email address to contact them on - all I can find is a phone number!
Quest 3 owners etc
- Thread starter Unseul
- Start date
Soldato
I used the Meta app to initiate contact, you can attach photos with your support issues. By including my email address that seems to then switch to that with Meta support replying.
Underboss
i thought it was very you ordered it from not meta?
Underboss
i think we getting confused between @Vimes and @bazzabear
Soldato
- Joined
- 14 Jun 2004
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Quest 4 Reportedly Coming In 2026, Then Quest Pro 2 In 2027
Meta plans to release Quest 4 in two variants in 2026 and then a Quest Pro 2 in 2027, The Information reports.
www.uploadvr.com
Soldato
I've contacted Meta a few times now, and always by email. You just need to go via the help centre and drill down through the billion things they want to know first, then you get an 'email us' option 
. They are, however, pretty useless in my experience and I don't think they've resolved a single thing so far. Their default seems to be 'here's a returns label, send it back to us and we'll send you a 2nd hand one to replace it that will be worse than the original'.
. They are, however, pretty useless in my experience and I don't think they've resolved a single thing so far. Their default seems to be 'here's a returns label, send it back to us and we'll send you a 2nd hand one to replace it that will be worse than the original'.
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I've contacted Meta a few times now, and always by email. You just need to go via the help centre and drill down through the billion things they want to know first, then you get an 'email us' option
meta support is mostly AU bots (artificially unintelligent) that give out generic duff information,
Soldato
mmmm, I won't hold my breath then for a positive outcome after contact Meta support.....But I do have hope
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You know, these stories of returns etc, if u bought the product from somewhere like Argos, Amazon, or OC, the onus is on the place you paid your money to to refund or exchange. I've noticed some of them try to send you to the manufacturer (note not OC or Amazon, but Argos did with me) instead of refunding or exchanging the item themselves when there's a problem, afaik uk consumer law states the place you pay your cash has responsibility to sort u out.
First 12 months I think comes down to whoever sold you the device, after that, the rest of the warranty is on the manufacuror. I've had some good experiences with meta support before. Needed a bit of patience and to go through the steps they asked first, but they aren't unreasonable steps to ask.
Soldato
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- 14 Jun 2004
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- 5,709
more general info
gizmodo.com
Meta Reportedly Unhappy With How Much Money Its VR Division Burns
Meta reportedly told its VR/AR teams to cut spending by a fifth, but the team is still expected to pump out Quest Headsets and AR glasses.
gizmodo.com
Soldato
- Joined
- 14 Jun 2004
- Posts
- 5,709
you dont think your trying to tell you to upgrade?I currently have an open ticket with them about PCVR not showing meta games/apps when the computer is offline using a Rift CV1 and I was given all the troubleshooting blurb for a mobile headset.
to be fair they probaly deprecaited the rift support to lifesupport only