Received 3080 physically damaged! MSI Resolved case (Lock Thread)

[Dean Guile]

WOW, I guess MSI were not joking when they said they would deal with overclockers if overclockers were not willing to communicate with myself or them on a resolution, Kudos to MSI here, in these busy times, they are providing a brilliant level of service to try and help me here.

 

[Dean Guile]

This whole thread has become unbelievable. You are literally acting like a spoilt child.

The simple fact of the matter is that you received a damaged product and Overclockers having no stock available for a replacement offered you a refund.

However the only issue is you did not like the answer they gave you!! So being an adult if you felt that Overclockers had treated you unfairly and provided poor customer service you should have done what every other person would have done in this situation voted with their feet and take their money elsewhere!

Instead you have gone crying off to MSI saying 'Mummy Overclockers are being mean to me and wont replace my broken toy'

You sir, are what we call a first class ignorant idiot!

At no point have I said they offered me a refund over returning for exchange, so no idea where you got that wrong.
Countless times I have said, I know they can't send invisible stock, over and over and over I've made this clear but people like yourselves decide to skim and try to post a clever post.

In future i'd suggest reading the whole thread before spouting spit from your mouth and making yourself look like a right idiot!

Secondly, MSI have contacted me through reddit, they come to me about my post from a broken card. The first email exchanges with them was someone completely different and their normal process about securing a backplate, I didn't even mention overclockers, they asked me who I bought from, and I never told them, so nope, there's no mummy overclockers are being mean to me, you are not too clever sir. That email exchange is over and finished I still never told them is was overclockers, the new one I posted is completely different, and they have reached out to me via my reddit post.

So again, complete ignorance.

To add to your looking like an idiot, countless times I've said "I ACCEPT" and will deal with it privately, whether that's keep it and get a custom backplate or sell it. Again you failed to see that too.
Wow you really didn't read much at all did you.

Just to make it clear for you in big capitals just for you, to make sure you don't miss anything and skim it!!!

ALL I ASKED FOR WAS TO BE ABLE TO RETURN THE CARD AS AND WHEN STOCK COMES IN!!!! VERY SIMPLE.

Do you know why, because I UNDERSTAND no stock is available and how scarce it all is as of this present time.

 

[Dean Guile]

I really can't understand some people, yes 90% of members have been helpful through this thread, and see the frustration, but also see the compromise too.

Then you get some who read 2 or 3 words and think they know it all.

This thread was literally finished with as I walked away accepting to just deal with it myself "like a big boy" see what I did there

It is only MSI contacting me!!!! this morning through reddit that I have reposted.

 

[Dean Guile]

Now onto something positive... Msi helping update

 

[Dean Guile]

Maybe I need to update original post.

I am aware there is no stock, and stock is bad. What I would like to do is to be able to return the card when stock is less of an issue, to simply rma the card later down the line.
Literally makes no difference to overclockers, infact would make it easier on them, as they can keep fulfiliing queue lines, then RMA my card as and when it's more easier and less stressful to do so when stock is in a better situation.

 

[Dean Guile]

I don't get where people are getting the overclockers will refund instead of replace thing from. It makes no sense, I never mentioned that they said this to me, replacement has been the ONLY!!! option discussed with OCUK and relayed back to this thread.

 

[Dean Guile]

I'm more than aware of consumer rights act and distance selling regs

But what I mean is he said, that overclockers COULDN'T offer me a replacement and OFFERED me a refund, they did neither of those things, nor did I say that either.

 

[Dean Guile]

Just to repeat if anyone reads only last few posts.

Overclockers said to return the card to put me back in the queue and wait again for a replacement.
I simply asked can I return when stock is in a better position, thus allowing overclockers and people in queue to be fulfilled, and then return card for a replacement when stock is better off, they refused.

Literally all it is, nothing complicated about it.

 

[Dean Guile]

They can't offer a replacement as they don't have any in stock and they can't let you wait because legally they have a 30 day returns window and thats that. Nothing complicated about it. You knew the consumer rights law and you've dragged this out for 10 pages? Incredible.

Wrong! After 30 days you have to give the retailer an opportunity to repair or replace it before you can claim a refund, as long as I can prove the fault was present at time of receiving it, which clearly is the case.

Your getting mixed up with the "right to reject" my friend.

a lot of these posts throwing insanities my way, are just born out of plain ignorance.

Before 30 days

after 30 days

 

[Dean Guile]

Usually overclockers wait after the card is returned via the RMA process before you get the opinion to replace or refund. Sounds like you are at the start of the RMA process. Have you sent in a RMA form from the website and got a rma number? Once you send the card back, overclockers then confirm its faulty or damaged which takes a few days. They then offer of replacement or refund. You need to take the RMA process the full way first. At the moment you have the card and have not returned it via the rma process.

You need to rma the card, return it to overclockers so that can they can then take the process further toward resolution.

You have missed the whole point, there is no stock of the product I bought, hence I am more than happy to wait until there is stock. They can't authorise an RMA replacement, when there is no physical replacement, remember.

Post like this is why this is now over 10 pages long

Ignorant posts such as me apparently throwing a paddy because I want it NOW!!! when clearly I made extremely CLEAR!!!! I am more than happy to wait for stock to be in a better position, and even get queue postions filled before I am dealt with!

Infact, I had accepted ocuk not to replace at all whenever stock comes in, I accepted that and was going to just "DEAL WITH IT", wasn't until MSI reaching out to me on reddit that I reposted, why would I not take MSI's offer to help.

Without being too rude to anyone reading the last page or posts, either read the whole thread, or please don't post at all, leave it be for any of those who are now watching on updates for me to post updates.

 

[Dean Guile]

My 3


They should do better, at least a quick phone call to you to discuss options.

The 3080 I have is defective, the place I bought it from are looking into next stock availability and seeing if they can do a doorstep exchange. It's not guaranteed or anything but the fact they are trying is appreciated.

Good one for reaching out to MSI, I hope they can step in and get a faster resolution for you.

There you go, GREAT CUSTOMER SERVICE, and although ocuk have no right to provide such a service, which I shall repeat I ACCEPT!!!
I am willing to wait for stock to be in a better position at overclockers before being dealt with.

I can't believe someone even thinks a faulty product only has a 30 day window, where on Earth did you get that assumption from, I can't quite fathom how todays level of thinking with sales and rights gets to that?

 

[Dean Guile]

But you are not saying OC are great! that's the problem and why some people are jumping on this post. You are not keeping the OC fan boys happy but pointing out they are not offering you good customer service which given the OC price mark up should be expected.

Facts is facts, sometimes it hurts.

 

[Dean Guile]

After 30 days the manufacture deals with the warranty. You have to complete the RMA form and return the card or nothing will happen.

Wow, I am actually shocked, wrong again.
If I can prove the fault was there to begin with, obviously we can see that, the shop must fix it, replace it, or refund.

They can use the manufactuer warranty to send them it off to them for repair.

Remember the item is damaged/faulty from receipt, the fault did not develop within or after 30 days after receiving.

The warranty can be used to repair it, but that would only be the case if the it occured after 30 days.

Can we stop with trying to quote the 30 day nonsense, fact remains product was broke upon receiving it, that's before 30 days, and that's how it is seen, simple as that.

Hell I could even quote in 8 months time, as long as I can still prove it happened or was present within the first 6 months let alone 30 days. Do you see now, doesn't matter if it's day 2, or 8 months time, the product was faulty within first 30 days. I was not aware so many people were not aware of the rights.

If you go back and read the thread, MSI themselves even said that overclockers should let me wait for stock.

 

[Dean Guile]

You have not completed the RMA process, you have no legal leg to stand on. If this goes to court you will be seen as acting unreasonably. Return the card via rma and give overclockers the chance to talk to the manufacture and try to settle the matter amicably. I got a refund after 28 days. Again overclockers cant resolve the issue if you wont follow the process. Overclockers cant take a look at the card and see that it was damaged in transit if you keep the card. If you keep the card and wont complete the RMA process then what do you really expect to happen?

Unfortunately I do, I could just wait till there's stock and then submit it, as long as I can prove it was present at time of receipt. Nothing unreasonable, unreasonable is requesting a door stop exchange, unreasonable is asking to be sent one before returning mine. Simply wanting to return when stock is in a better position is very reasonable, if anything it would help overclockers, as they won't have to deal with the replacement till they are less stressed.

So why don't I just wait to RMA it, as there's clear proof.
Good point, don't know why not.

Again you missed the point, I want to RMA when overclockers are in a better position with stock. Not when I am put to the queue again.

I don't want a refund, I want a 3080. This thread was dead until MSI contact me on reddit with some good news to follow up on, before that I was just going to deal with the issue myself with a custom backplate, is that reasonable enough for you? for me to just accept card as is and replace the backplate myself rendering overclockers with nothing to do regarding this.

 

[Dean Guile]

everybody is in different positions, I run 2 businesses from this system and a full time poker career, downtime on my system is my life and income.
But unfortunately as I never expected it to be broke, my 1080 got picked up the day I knew my 3080 was arriving as I never expected this.
I would lose more money returning to be put back in the queue all over again, then I would just keeping it as is.
Which Is why I asked a very reasonable request of returning it when stock is in a better position.

I'll honestly just get one of these if not, seriously no big deal.

 

[Dean Guile]

Its up to you. It looks like MSI is ready to help you. I have a second gpu which I am running on until I get a RTX 3080. With the back plates there are ones from water cooling kits you could try. Those back plates you have pictured look great, not a fan of every image but the custom one could turn out well. Cyberpunk one is the cheapest.

Yes, that would just an example, they have many more available on their site, all custom made, star wars, cyberpunk, all sorts, sure I could find one I like

 

[Dean Guile]

I'm very surprised this thread hasn't been locked to be honest.

I have requested it to be locked yesterday, still no luck.

 

[Dean Guile]

Yep, so basically the turnout it just an everyday RMA, return my card, overclockers receive mine, they send replacement.

Want to thank MSI here for reaching out to my reddit post also, can't fault them for that, and certainly something they didn't have to do.

Hope I don't have to resort to locking thread again with any misinformed posts again. Remember all I Was simply asking in the first place was to be able to RMA the card at a slightly later date when overclockers are less stressed and stock is in a better position, was more than happy to wait till that was the case. Until MSI got involved, I accepted overclockers refused to do this and just going to keep the card and get a custom backplate in the future.

 

[Dean Guile]

Their hand was forced due to MSI stepping in mate

Yep, now a staff member has to specifically watch for this card to arrive, mail me etc, which in such stressful times for overclockers is not ideal, which is exactly why I simply wanted to RMA a bit down the line when it was all a better situation thus to avoid that very scenario.

 

[Dean Guile]

Yep that's great, I never asked for more than a normal RMA, just that I could do it a bit down the road as and when stock and overclockers are in a better situation.

I wasnt requesting doorstop exchange or being sent 1 first or anything like that, which some people seem to be mistaken about.

Again I repeat, I want to send my card back, overclockers receive, check, and then and only then overclockers send me a replacement, only difference in my asking was asking to wait till stock was better, saves all the waiting hassle, and saves overclockers mucking about in what already are ridiculously large queue lines. I did not have a problem whatsoever in waiting till the whole 3080 situation was better supply wise.