• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

Received 3080 physically damaged! MSI Resolved case (Lock Thread)

Status
Not open for further replies.
Reply from MSI.
Think I might just wait until backplates are available.

KGjwHVs.png
 
SilentShark said:
If it makes you feel any better, I'm in exactly the same boat today...
y4mkKRfxws702RkcYQw59vfrNF7wsLt_SuFpbngFLYsRsCH7t-JDkhuRbC5uiyh5YIph3BhNvfpG45mfggJY4o82nRt-_opek5Re54xXofs2jHlwQEOiVzq6RELkNUsTN5OlQvft4gmyWV7lfJbbrxZzpPS8SerrH0QHe4nI67oqncb8kSzqs_UJPV0D9oC9iK7


Almost identical fracture...

Mine is from another retailer, who has accepted my return request, but it's a fully automated system (and a big national retail chain) so no chance of asking for stock to be held or anything like that :( .
Click to expand...

oh my god!!! it is literally a carbon copy of my break!! jesus, I wonder how many out in the wild are like this, this is really saddening! WHY the F did they use plastic, especially on the premium model, seriously, why?

If im thinking who this "national retail chain" is correctly, that place actually holds 5% of all it's electrical stock intake specifically for returns, rmas etc. So I think you won't be waiting very long at all.
 
Last edited:
This is a SHOCKINGLY sub-par product, especially for it's price, this should never have even slightly passed quality control!!!
In my opinion this falls under not fit for the job, as the backplates job has a lot to do with cooling (heat dissipation) therefore if they are breaking so easily, not fit for purpose and need a recall!

I most definitely want a different card, not a chance I want it replaced with the same WEAK backplated card that can break at the sign of a feather!, but overclockers wanting to put me BACK OF THE QUEUE to do so is leaving me with either keeping this broken card, or possibly waiting MONTHS AND MONTHS now at the back of one of the other queues. FFS WHY O WHY did I order from overclockers.

I suggest anyone else due to get an MSI card, don't !!! Stay away, STAY VERY FAR AWAY!!
 
TBH ZX128k, after seeing more and more as more time passes, broke, and more people receiving them broke, it tells me mine wasn't a one off, or some sort of freak accident, it is in it's nature, a very bad design, extremely weak, and breaks as you said by the slightest force, even that of pulling it out from the anti static bag. With this there is no way I want an MSI Gaming X Trio 3080 of any sort, even undamaged, the fact it's weak, you could remove it 1 day and it breaks, hell you could even blow a bloody canned air over it and it would actually break!! Completely unacceptable, so no way do I want one, I would like to RMA this damaged card for a different one, but as you said with overclockers putting me back of the queue, through no fault of my own, i won't even see one now till well into 2021.
 
um, I bought my card "LEGALLY" also way before most of them, so why through no fault of my own, receiving a damaged and not fit for purpose product, damaged or not should I now have to wait till next year due to MSI's shoddy product.

Inventory is only allocated as it arrives, not beforehand anyway, so that's not the case.
Anywhere else, if there is an RMA they would simply take priority of next incoming stock, pretty much standard.
 
ketma said:
Didn't you follow up with the guy offering the cash & card trade ? Take that, it sounds like a good option.
Click to expand...

This is still an option of course, but I would much prefer to have a 3080 over making profit.

Clearly overclockers are not going to help me with this so of i dont sell to the guy looks like I just got a keep it and maybe get a custom backplate in the future sometime.
 
If I do make a decision to go for AMD card, I will sleep on it this weekend, probably better getting the 900 from that offer and using that to buy an AMD card, plus I'll have a 1070 to sell to, or could even put into my sons machine.
 
You forget one vital fact in all that, !! I have already waited my time in line since release day !!

You speak like I got to wait like everybody else, that's right I do, thing is I already have waited in line, waited longest time possible, which is since time of release.
 
Last edited:
BeelzebubUK said:
So you think that he should have paid for a brand new product that arrived damaged and has lost a lot of 2nd hand value too (when the scalping nonsense dies off) because its only a "few hundred quid" :rolleyes:
Click to expand...

I trhought that was a strange comment too, money has nothing to do with it, it's more the case of how hard it has been to get the product, I could buy it 10 times over if I could, but I can't. I am just a "PC Gamer" at heart and have been all my life, so no idea why anyone has to talk about the price of the product, if it was then I would've sold it by now for profit as I can, but I haven't as I want to game over anything to do with money. So yes, very strange post indeed.

Regardless of that, whether it costs £7 or £700! a product is still a product, and if damaged it needs replacing.
 
Lmg80 said:
Feel for you op :)

I know what you mean re racing Sims requiring some solid hardware.

I have a 2070super and gave up trying vr with ACC.

Fine with RF2 and RRE :)

Hope you get it sorted soon, nice to hear you're local too, I'm down the road from Weymouth :)
Click to expand...

O wow, don't know what you mean by down the road, as I am in Weymouth lol, the guy who offered to buy it is from Bournemouth way lol.
 
I am a business owner myself, small-medium business albeit. Customer contacted me as their tub for their sweets had broke, no big deal just transfer them to something else, however these sweets were a christmas present for a family member. I went into my stock room and found an empty tub of sweets and have it all labelled up to send tomorrow, no it wasn't done over a forum, my businesses are not that size, however I am the owner, and provided a service which I didn't have to, to help a customer out. It's the little things. As someone said already if places are unable to match a certain rainforest, which is literally 1 button away to return, even undamaged too let alone damaged, then I do fear considering how customer service has gone of late, gone are those days :(

Like I mentioned previously, Overclockers are far too big a business to care where I shop, makes not a jot of difference to them me shopping elsewhere.

Remember all I have asked for is to be able to return the product when I notice Gibbos thread updated on some shipment, literally that was it.

Vce20CA.png
 
Yes I realise that, point I was making it, once a companies so large and busy, just don't have the manpower or care to care for the little man, their customers, which as I've said repeatedly in this thread, I accept.

I'm already dismissing overclockers for their lack of this and sorting this issue privately, whether that's selling it and going AMD or buying a custom backplate, i'm yet to decide.
 
zx128k said:
@Dean Guile The issue is if overclockers has no replacement to give you then you will just get a refund. Then have to wait in line for a pre-order. Companies have insurance for damage in transit and the manufacture will pay if the card was damaged before delivery.

The issue could be with the pre-order queue system, that all stock comming into the shop is owned by a customer waiting in line for their pre-order. Thus for a replacement you my have to get a refund and then pre-order a new card. Also because the cards come in when they feel like it, overclockers may not be able to get a replacement in a timely matter.

I dont know, normally a damaged card would be replaced in a timely matter or a refund given. OC'ers customer service has replaced stuff quick enough for me or refunded if there was no stock.
Click to expand...

Nope, I have been confirmed stock is ONLY allocated AS AND WHEN stock arrives physically with overclockers, stock is NOT allocated beforehand. Numerous times I've said this now.

Otherwise how would they be able to just put me front of the queue for the same card to wait again, if that stock has been pre-allocated?

I have no idea why people think it works they way you do, overclockers even said numerous times on the 3080 thread, stock is randomly assigned to queue numbers for amount of cards that arrive, as they are physically in hand, that is why sometimes when say 50 cards come in, queue number 45 would get a shipment email before queue number 1, because that particulay day they told us they worked down from queue number 50 to queue number 1. No idea why, one of the msi shipments they got in was 100, they split it into two 50s, working downwards again one from 100 to 51 and the other 50 to 1.
 
Status
Not open for further replies.
Back
Top Bottom