Received 3080 physically damaged! MSI Resolved case (Lock Thread)

Dean Guile · 12 Nov 2020 at 13:47

When I say alone, and thanking them, I mean with how 1 would feel about this, not physically alone. One who understands the frustration of such an event if it were to happen to you.

Dean Guile · 12 Nov 2020 at 14:22

Sleepy Stu said:
No in @Dean Guile defense he has been told to return the card for a refund and join the back of the queue for a new one?

Not sure where you got the refund thing from, that was an advisement from another forum member not official. Unless that forum member is OCUK staff, I don't know, was they?

I've never said anything about queue position, as it's obvious RMA will be placed at the front, but regardless you could be 1st and waiting weeks, or 1st in the asus queue and be getting it tomorrow, either way It's back in the queue again.

I understand how busy it is, what I'm asking is a lot simpler as your laying out, is that when there is a confirmed date of stock coming in, no one at your end has to watch anything, I simply need to know when the stock is arriving.

If it is really too hard for OCUK to provide such a simple return process, then just a date is all that is needed. Can they handle that, a date? or even a rough estimate will do, damn

So your telling me, there is no team for RMA's, you just use whoever is available to deal with returns, shocking for such a large company to not to be able to handle that.

Remember Im not asking for one to be shipped to me before I send mine!! as and when it is in YOUR POSESSION, is then when you release the replacement. So no one has to monitor anything regarding that.

Dean Guile · 12 Nov 2020 at 14:31

I shall lay out the very simple request i am asking:

MY RMA gets aceepted (done)
Then I get sent a notification when you have had stock arrive of said card.
Then my card is sent back to you guys.
You receive my card.
OCUK then send out a replacement to me.

Hell, that just sounds like an everyday RMA to me, only difference is lack of stock, which is why im simply asking for a notification of stock.

Dean Guile · 12 Nov 2020 at 14:38

Space Monkey said:
Yeah I get you, but again it requires someone to actively sit on your case and keep and eye on the replacements coming into stock and then catching one before they are allocated to other buyers in the queue.

It doesn't help when every man and his dog keep calling up daily to ask 'where's my card....?' thus locking down the phone lines and the limited staff having to deal with it all.

TBH mate, the main thing to do is to either return it now and be at the front of the queue and just find a temp solution, or get a refund and chance your arm elsewhere?

It's not a perfect solution but the Nvidia screwed everyone over and it's the customers & retailers paying for it. Sadly at present your just getting wound up daily by it all and lifes to valuable to waste on these things, so my advice is purely based on helping you find some resolution and take affirmative action

I own my own business to do with food, which during lockdowns is very similar especially as things take longer, so believe me when I say I sympahise fully with how and what your dealing with. A request was asked for and it's been denied multiple times, I shall just take it on the chin I think and be done with it.

I'm going to be honest here, as i'm so sad about all this, and usually scalping is a practice I despise and stay clear of.

But I have been offered quite an amount for my card privately due to all this for my card as it stands with damage! It is just short of £1000 but not as much as scalped cards on ebay. Plus his card aswell, so I'm never without one in this scenario (GTX 1070 edit 1070 ti not super)
I wasn't even entertaining this offer at first as I wanted to do a simple replacement. But at least I can continue to use my system, and probably will try my luck at an AMD card, since I got a 5900x anyway, would go well together.

Thanks Space Monkey anyway, appreciate your time in this matter.

Dean Guile · 12 Nov 2020 at 14:54

I do want to reiterate, that I did not ply for this, this was offered to me out the blue unasked for, and as of yet I have not replied to them.

Dean Guile · 12 Nov 2020 at 15:00

Space Monkey said:
Just for clarification, I'm a moderator for the forums, not shop staff, so what I'm saying is my own information, but if you want me to take this to the shop to see if I can get some clarification I will, just need the link to the card you bought on OCUK

To be honest with you, right now I just feel like a burden with all that have tried to help me and simply trying to do it when we know of stock.
After all we are just a number, literally, we are all in queues, or were, lol. So ocuk don't have to do anything regarding RMA when stock arrives if it really is too hard to do so in such times for a customer, and I accept that.

Dean Guile · 12 Nov 2020 at 15:14

Space Monkey said:
Up to you mate, post the cards shop link if you want and I'll see if I can get any info?

This is the card I bought and in question: https://www.overclockers.co.uk/msi-...dr6x-pci-express-graphics-card-gx-36b-ms.html

Dean Guile · 12 Nov 2020 at 15:22

As I said earlier I fully symphophise with how busy it is, yes some things could've been handled better, especially pre-queue, that was a living hell. But we all live and learn.

Dean Guile · 12 Nov 2020 at 15:29

1 Thing I do want to ask aswell, can I use this Watchdogs code or will I have to wait if a new card is sent to me?

Dean Guile · 12 Nov 2020 at 20:19

Space Monkey said:
Hi mate,

There's no current ETA on the next shipment I'm afraid, but that could change at any time. So I guess it's currently up to you how to proceed mate

Been to and fro with Asus and Gigabyte, regarding shipments to UK, would it be possible to exchange to a different card, i'll of course pay the difference if it's a higher priced card, as to be honest after seeing a lot of negative reviews on the backplate for not being metal/steel or whatever the usual material is and plastic instead, being very weak (clearly as mine arrived physically snapped off) i would much prefer to go with a different brand.

Dean Guile · 13 Nov 2020 at 12:07

Space Monkey said:
Have you asked customer services if they can do that for you?

Nope, refused that too.

"Good morning,

I'm afraid we would be unable to exchange/replace it with an alternative brand/model. If you wanted to go down this route then we would need to issue you with a refund and then you make a new purchase for the card you do want, which would put you back of the queue"

Quite clear Ocuk are not willing to go an extra centimetre for a customer let alone a mile, and tbh they are perfectly in their rights to do so, so as said yesterday, thank you Space Monkey for your time it is appreciated.

Dean Guile · 13 Nov 2020 at 12:20

james.miller said:
Given the current scarcity of the cards and the hammering OCuK are already getting over this, it's no wonder at all that they cant exchange for a different model. Doing so would require more than 'going an extra centimetre'. I don't really know why you would think any differently.

Yes, and I accept that, like I said, they don't need to do any of it, and I accept that, I was talking about where I return it when stock is arriving for a areplacement regarding the centimetre, I will even monitor gibbos post for a new msi shipment, as soon as he posts about It, I will return mine, literally nothing to do ocuks end other than a anormal rma, just me returning it as and when I see gibbo post. Very reasonable? well I think anyway

Dean Guile · 13 Nov 2020 at 12:24

I totally forgot about MSI's email!! Space Monkey can you please forward this to the relevant people, and ask them to contact MSI about my situation with 1 of their products.

Dean Guile · 13 Nov 2020 at 12:28

Frubeling said:
I'm assuming the card is still functional as it appears to only be the backplate damaged?
I would hope they'd allow the offer of replacement to remain indefinitely so as to say you can use it for now and then the moment they're able to replace they do so

No. This is the whole argument, if they did then there would be no issue, as I could just return when I see Gibbo post about an expected MSI shipment on it's way from over seas.

Dean Guile · 13 Nov 2020 at 12:55

Blackjack Davy said:
If it was me I'd just take the £1000 offered and say thank you very much and look elsewhere as I'm assuming you're not actually using the card at present, it'd be far less stressful and far more profitable than living with all this hassle

Well it was that, or he was offering me his card too which is a 1070ti I believe and 900.

Dean Guile · 13 Nov 2020 at 14:04

denigor777 said:
It would have been more reasonable for ocuk to hold onto a couole of cards of each model, to be able to handle such R&R issues without a delay.

With the crazy demand, I can see why they didn't, seems a sensible idea, but remember overclockers is a business not a charity, which Is why I don't expect anything, and will just swallow this incident, and deal with it privately.
Future purchases will and have already been made elsewhere, not that it makes a blind bit of difference to OCUK where I shop the size they are, but there you go.

Dean Guile · 13 Nov 2020 at 15:19

Hakanese said:
It's not scalping as you didn't purchase the card with the iintent to resell, just someone offered to buy the gpu that is damaged. It's your choice, I would be looking for a water block with backplate to put the gpu under water I was in your shoes.

Although selling it and making a profit is good, ideally i'd scrap any sort of profit simply to be able to do what I bought the 3080 for in the first place, and that was to max out my simracing games in VR, my 1080 couldn't do it, so the 1070ti is not going to do it either.
Why can't I please just wait till Gibbo posts about an MSI shipment, then return, it's not even anything other than an ordinary RMA, other than for me to keep an eye out on gibbos thread, I really don't see the problem!!

If I do go the selling route, I would be going for an AMD card though.

Dean Guile · 13 Nov 2020 at 15:41

himself000 said:
Dayum the dudes so desperate for a 3080 hes willing to buy a damaged one for way beyond retail price, desperate times. Look what you turned us into Nvidia ffs.

Well i bought mine within the first hour of release, and literally only just received it mid-November, so god knows, with the way OCUK are taking countless pre-orders, how long others have to wait who ordered even the day after and beyond!
I believe production has been ramped up though and numbers are looking a bit better.

Dean Guile · 13 Nov 2020 at 15:47

montymint said:
scam written all over it.

Honestly if you're not happy with OCUK get your money back and go elsewhere, even if it means being without.

I did enquire, and he is from Bournemouth, I am from Weymouth, he's given me his address and willing to meet since it's only 35 mins down the road, to meet and cash in person. I honestly don't think it's a scam, I was of course suspicious at first before speaking to him further.

Dean Guile · 13 Nov 2020 at 15:54

What makes this funny, is the fact that if I had just kept quiet and observed Gibbos thread until he posted an MSI update, and then I contacted to RMA my card, no problem, would've returned, MSI shipment would come in or due in soon, and would be sent my replacement.
The fact I never thought OCUK would be so tight as to not let me hold a moment for Gibbo update on MSI shipment to return is why I started the process, as MSI even said themselves, that shouldn't be a problem, but apparently it is