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Received 3080 physically damaged! MSI Resolved case (Lock Thread)

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Updated thread at OPs request

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Yep, so basically the turnout it just an everyday RMA, return my card, overclockers receive mine, they send replacement.

Want to thank MSI here for reaching out to my reddit post also, can't fault them for that, and certainly something they didn't have to do.

Hope I don't have to resort to locking thread again with any misinformed posts again. Remember all I Was simply asking in the first place was to be able to RMA the card at a slightly later date when overclockers are less stressed and stock is in a better position, was more than happy to wait till that was the case. Until MSI got involved, I accepted overclockers refused to do this and just going to keep the card and get a custom backplate in the future.
 
ColdAsIce said:
Their hand was forced due to MSI stepping in mate :D
Click to expand...

Yep, now a staff member has to specifically watch for this card to arrive, mail me etc, which in such stressful times for overclockers is not ideal, which is exactly why I simply wanted to RMA a bit down the line when it was all a better situation thus to avoid that very scenario.
 
Having read the thread from start to finish 6 - 7 days turnaround time (not including weekend) isn't extremely bad, but I think the frustration isn't directly at overclockers but more at MSI for a plastic back-plate. I'm guessing they the cut the cost using plastic whereas my MSI 5700xt is metal. Can you change the backplate without voiding the warranty? On my one the warranty sticker is on the screws going into the chip not the back plate itself.
 
Given the stock issues MSI sending you a replacement is a good outcome. You wont have to wait weeks or months for the next batch of cards to come in for a replacement. Now you just need to RMA the card as normal and overclockers can replace in a timely matter as MSI may provide a replacement. Sounds like a win. Overclockers are not legally required to do anything until you complete the RMA process and part of that process is returning the card.

Dean Guile said:
Remember all I Was simply asking in the first place was to be able to RMA the card at a slightly later date when overclockers are less stressed and stock is in a better position, was more than happy to wait till that was the case. Until MSI got involved, I accepted overclockers refused to do this and just going to keep the card and get a custom backplate in the future.
Click to expand...

You can RMA the card at a later date but overclockers are not legally required to do anything until you do RMA the card. There would be no replacement card until overlockers can check the damage themselves. We told that was the process for everyone.

The posts seem to indicate that MSI is already perpared to replace the card, so this should hopefully be a faster RMA process.

ColdAsIce said:
Their hand was forced due to MSI stepping in mate
Click to expand...

Overclockers would have contacted MSI once they would have recieved the card for a replacement, tested the card and documented the issue. The whole process is within 28 days.

When my card was broken I had to sent it back, there was no stock after 28 days. So I got a refund. They would not let me pre order a RTX 3080 as a replacement before release date. I would have to order on the day.

If you make requests outside the process, shops only have to fulfill them at their discretion.

Its nice MSI is getting a replacement card to you quickly but I get the feeling there is most likely an issue with the backplate.
 
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Yep that's great, I never asked for more than a normal RMA, just that I could do it a bit down the road as and when stock and overclockers are in a better situation.

I wasnt requesting doorstop exchange or being sent 1 first or anything like that, which some people seem to be mistaken about.

Again I repeat, I want to send my card back, overclockers receive, check, and then and only then overclockers send me a replacement, only difference in my asking was asking to wait till stock was better, saves all the waiting hassle, and saves overclockers mucking about in what already are ridiculously large queue lines. I did not have a problem whatsoever in waiting till the whole 3080 situation was better supply wise.
 
Well the outcome was a bog standard RMA, just that MSI are going to send them a card which I never asked for, but kudos to them for doing so.

People don't seem to realise in this thread I've ran a business since the day I left school, so quoting all this 30day stuff and balava lol was absolute nonsense, I even remember someone saying they only have 30 day window to replace faulty goods, after that i'm apprently **** outta luck!, a product can be faulty 8 months down the line, as long as the customer can prove it was present from the beginning, it is the SHOP, NOT THE MANUFACTURER, who needs to deal with it. Now if a fault develops with your product within 12 months that wasn't present from the beginning, and it 8 months later, this is manufacturer warranty time.

I really do advise some people take a good read up on it, especially if you want to go around quoting it.

Someone even mentioned bloody court like wtf, got completely out of hand.
End of the day i've asked no more than what i'm entitled to rights wise, which is a bog standard RMA when stock became more freely available.

On that note, lets get this locked now please @Will Gill
Outcome has been reached, I am happy with a bog standard RMA, and MSI did well.
 
zx128k said:
Given the stock issues MSI sending you a replacement is a good outcome. You wont have to wait weeks or months for the next batch of cards to come in for a replacement. Now you just need to RMA the card as normal and overclockers can replace in a timely matter as MSI may provide a replacement. Sounds like a win. Overclockers are not legally required to do anything until you complete the RMA process and part of that process is returning the card.



You can RMA the card at a later date but overclockers are not legally required to do anything until you do RMA the card. There would be no replacement card until overlockers can check the damage themselves. We told that was the process for everyone.

The posts seem to indicate that MSI is already perpared to replace the card, so this should hopefully be a faster RMA process.



Overclockers would have contacted MSI once they would have recieved the card for a replacement, tested the card and documented the issue. The whole process is within 28 days.

When my card was broken I had to sent it back, there was no stock after 28 days. So I got a refund. They would not let me pre order a RTX 3080 as a replacement before release date. I would have to order on the day.

If you make requests outside the process, shops only have to fulfill them at their discretion.

Its nice MSI is getting a replacement card to you quickly but I get the feeling there is most likely an issue with the backplate.
Click to expand...

Sorry to say but 28 days isn't acceptable anymore.
 
ColdAsIce said:
Sorry to say but 28 days isn't acceptable anymore.
Click to expand...
People want a RMA process without sending the card back. I had the card for some time, over 6 months.

Dean Guile said:
Well the outcome was a bog standard RMA, just that MSI are going to send them a card which I never asked for, but kudos to them for doing so.

People don't seem to realise in this thread I've ran a business since the day I left school, so quoting all this 30day stuff and balava lol was absolute nonsense, I even remember someone saying they only have 30 day window to replace faulty goods, after that i'm apprently **** outta luck!, a product can be faulty 8 months down the line, as long as the customer can prove it was present from the beginning, it is the SHOP, NOT THE MANUFACTURER, who needs to deal with it. Now if a fault develops with your product within 12 months that wasn't present from the beginning, and it 8 months later, this is manufacturer warranty time.

I really do advise some people take a good read up on it, especially if you want to go around quoting it.

Someone even mentioned bloody court like wtf, got completely out of hand.
End of the day i've asked no more than what i'm entitled to rights wise, which is a bog standard RMA when stock became more freely available.
Click to expand...

If you discover the fault within the first six months from delivery, it's presumed to have been there from the time you received it - unless the retailer can prove otherwise.

If you're outside the 30-day right to reject, you have to give the retailer one opportunity to repair or replace any faulty goods or faulty digital content which are of unsatisfactory quality, unfit for purpose or not as described.

Tell the retailer whether you'd prefer a repair or a replacement, but bear in mind that it has the final say.

Note that this all depends if you RMA the card in the first place. Which you did not do because you wanted to keep the "damaged product" until there was a replacement ready to be sent. You wanted the process to be all your own way. Then you state its the shop that repairs the card, nope its the manufacture. Shops will give you a new card from stock, if there is stock. A refund if there is not any stock. The card will normally be repaired by the manufacture. Its too complex to mess with.

Take for a moment that the shop will repair the card by returning it to the manufacture. You still have to RMA the card. If the card is to be replaced. You still have to RMA the card. If you want a refund you still have to RMA the card. By not RMA the card to you personally denied the retailer one opportunity to repair any faulty goods. Your statutory consumer rights are against the retailer – the company that sold you the product – not the manufacturer but the manufacture will normally do the repairs. It will take the shop some time to arrange a repair, you ruled out this opinion when you stated a replacement on your terms. Its the retailer who decides if the product is repaired, replaced or refunded. NOT YOU. Your right to a quick refund is limited to 30 days. You can tell the retailer whether you'd prefer a repair or a replacement, but bear in mind that it has the final say. If you discover the fault within the first six months from delivery, it's presumed to have been there from the time you received it - unless the retailer can prove otherwise. Just like your broken panel.

By just demanding that the retailer replace the card when there was stock. Keeping the card and not following the retailers process for RMA. You denied the retailer the right to decide if the product is repaired, replaced or refunded. This might depend on an inspection of the damage to the card by the retailers expert or the manufacture.

You tried to control the process from the start when you had no right to do so. This 12 page forum thread proves it. Thats not really reasonable behaviour.
 
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O for gods sake, this is what I knew would happen, another ignorant idiot!!!

As I requested please lock the thread, so stupid idiots as above, can no longer continue this thread any more than has been so already ffs.

Also learn the difference between demanding and asking.
I asked if they could do it, they refused, I ACCEPTED that and was just gonna keep the damned card! for the 157th time of telling people, ignorance overload, please lock!!!!

Also I dare you to quote where I said the shop repairs it, that's right because I never said anything of the sort, seriously I dare you.

Do you know what **** it, I'm going to keep the fckin card, Overclockers @Gibbo @Matt Gill whoever, cancel what is being done for me, I'll keep it.
 
Dean Guile said:
O for gods sake, this is what I knew would happen, another ignorant idiot!!!

As I requested please lock the thread, so stupid idiots as above, can no longer continue this thread any more than has been so already ffs.

Also learn the difference between demanding and asking.
I asked if they could do it, they refused, I ACCEPTED that and was just gonna keep the damned card! for the 157th time of telling people, ignorance overload, please lock!!!!

Also I dare you to quote where I said the shop repairs it, that's right because I never said anything of the sort, seriously I dare you.

Do you know what **** it, I'm going to keep the fckin card, Overclockers @Gibbo @Matt Gill whoever, cancel what is being done for me, I'll keep it.
Click to expand...

Then you went around the web showing off the damage and making a scene about it. So much so MSI took action. Yet because you could not get your own way you wont RMA the card. The retailer decides if the card is repaired, replaced or you receive a refund. Not you. You're ignorant of your rights and the limits of said rights. Stop pretending everyone else is ignorant.
Your post ends in a tantrum, how lovely.

If MSI has got a replacement card organised with overclockers, RMA the card and swap when ready. You got what you wanted by happy. You knew what you were doing.
 
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