Received 3080 physically damaged! MSI Resolved case (Lock Thread)

[Dean Guile]

Usually overclockers wait after the card is returned via the RMA process before you get the opinion to replace or refund. Sounds like you are at the start of the RMA process. Have you sent in a RMA form from the website and got a rma number? Once you send the card back, overclockers then confirm its faulty or damaged which takes a few days. They then offer of replacement or refund. You need to take the RMA process the full way first. At the moment you have the card and have not returned it via the rma process.

You need to rma the card, return it to overclockers so that can they can then take the process further toward resolution.

You have missed the whole point, there is no stock of the product I bought, hence I am more than happy to wait until there is stock. They can't authorise an RMA replacement, when there is no physical replacement, remember.

Post like this is why this is now over 10 pages long

Ignorant posts such as me apparently throwing a paddy because I want it NOW!!! when clearly I made extremely CLEAR!!!! I am more than happy to wait for stock to be in a better position, and even get queue postions filled before I am dealt with!

Infact, I had accepted ocuk not to replace at all whenever stock comes in, I accepted that and was going to just "DEAL WITH IT", wasn't until MSI reaching out to me on reddit that I reposted, why would I not take MSI's offer to help.

Without being too rude to anyone reading the last page or posts, either read the whole thread, or please don't post at all, leave it be for any of those who are now watching on updates for me to post updates.

 

[llamadal]

Just to repeat if anyone reads only last few posts.

Overclockers said to return the card to put me back in the queue and wait again for a replacement.
I simply asked can I return when stock is in a better position, thus allowing overclockers and people in queue to be fulfilled, and then return card for a replacement when stock is better off, they refused.

Literally all it is, nothing complicated about it.

They should do better, at least a quick phone call to you to discuss options.

The 3080 I have is defective, the place I bought it from are looking into next stock availability and seeing if they can do a doorstep exchange. It's not guaranteed or anything but the fact they are trying is appreciated.

Good one for reaching out to MSI, I hope they can step in and get a faster resolution for you.

 

[Dean Guile]

My 3


They should do better, at least a quick phone call to you to discuss options.

The 3080 I have is defective, the place I bought it from are looking into next stock availability and seeing if they can do a doorstep exchange. It's not guaranteed or anything but the fact they are trying is appreciated.

Good one for reaching out to MSI, I hope they can step in and get a faster resolution for you.

There you go, GREAT CUSTOMER SERVICE, and although ocuk have no right to provide such a service, which I shall repeat I ACCEPT!!!
I am willing to wait for stock to be in a better position at overclockers before being dealt with.

I can't believe someone even thinks a faulty product only has a 30 day window, where on Earth did you get that assumption from, I can't quite fathom how todays level of thinking with sales and rights gets to that?

 

[Digital Dreamer]

There you go, GREAT CUSTOMER SERVICE, and although ocuk have no right to provide such a service, which I shall repeat I ACCEPT!!!
I am willing to wait for stock to be in a better position at overclockers before being dealt with.

But you are not saying OC are great! that's the problem and why some people are jumping on this post. You are not keeping the OC fan boys happy but pointing out they are not offering you good customer service which given the OC price mark up should be expected.

 

[Dean Guile]

But you are not saying OC are great! that's the problem and why some people are jumping on this post. You are not keeping the OC fan boys happy but pointing out they are not offering you good customer service which given the OC price mark up should be expected.

Facts is facts, sometimes it hurts.

 

[zx128k]

There you go, GREAT CUSTOMER SERVICE, and although ocuk have no right to provide such a service, which I shall repeat I ACCEPT!!!
I am willing to wait for stock to be in a better position at overclockers before being dealt with.

I can't believe someone even thinks a faulty product only has a 30 day window, where on Earth did you get that assumption from, I can't quite fathom how todays level of thinking with sales and rights gets to that?

After 30 days the manufacture deals with the warranty. Overclockers will deal with the manufacture on your behalf. You have to complete the RMA form and return the card or nothing is ever going to happen. You have to give overclockers the chance to rectify the issue via their process.

 

[Digital Dreamer]

Facts is facts, sometimes it hurts.

Yep and customer service is what these companies need to offer to win against the large online retailers where you know the process can never be changed. "computer says no" approach.

 

[COYS]

I see the customer services are dealing bit has been removed from the thread title.

 

[Digital Dreamer]

I see the customer services are dealing bit has been removed from the thread title.

 

[Dean Guile]

After 30 days the manufacture deals with the warranty. You have to complete the RMA form and return the card or nothing will happen.

Wow, I am actually shocked, wrong again.
If I can prove the fault was there to begin with, obviously we can see that, the shop must fix it, replace it, or refund.

They can use the manufactuer warranty to send them it off to them for repair.

Remember the item is damaged/faulty from receipt, the fault did not develop within or after 30 days after receiving.

The warranty can be used to repair it, but that would only be the case if the it occured after 30 days.

Can we stop with trying to quote the 30 day nonsense, fact remains product was broke upon receiving it, that's before 30 days, and that's how it is seen, simple as that.

Hell I could even quote in 8 months time, as long as I can still prove it happened or was present within the first 6 months let alone 30 days. Do you see now, doesn't matter if it's day 2, or 8 months time, the product was faulty within first 30 days. I was not aware so many people were not aware of the rights.

If you go back and read the thread, MSI themselves even said that overclockers should let me wait for stock.

 

[zx128k]

Wow, I am actually shocked, wrong again.
If I can prove the fault was there to begin with, obviously we can see that, the shop must fix it, replace it, or refund.

They can use the manufactuer warranty to send them it off to them for repair.

Remember the item is damaged/faulty from receipt, the fault did not develop within or after 30 days after receiving.

The warranty can be used to repair it, but that would only be the case if the it occured after 30 days.

You have not completed the RMA process, you have no legal leg to stand on. If this goes to court you will be seen as acting unreasonably. Return the card via rma and give overclockers the chance to talk to the manufacture and try to settle the matter amicably. I got a refund after 28 days. Again overclockers cant resolve the issue if you wont follow the process. Overclockers cant take a look at the card and see that it was damaged in transit if you keep the card. Why would you wait over 30 days to contact overclockers if it was damaged anyway? If your such an expert on your rights.

If you keep the card and wont complete the RMA process then what do you really expect to happen? I can tell you what will happen, NOTHING. From the contact you have had with the manufacture, MSI is ready to help you. Prepared to go the extra mile to resolve this matter. All you have got to do is complete the RMA process.

 

[Dean Guile]

You have not completed the RMA process, you have no legal leg to stand on. If this goes to court you will be seen as acting unreasonably. Return the card via rma and give overclockers the chance to talk to the manufacture and try to settle the matter amicably. I got a refund after 28 days. Again overclockers cant resolve the issue if you wont follow the process. Overclockers cant take a look at the card and see that it was damaged in transit if you keep the card. If you keep the card and wont complete the RMA process then what do you really expect to happen?

Unfortunately I do, I could just wait till there's stock and then submit it, as long as I can prove it was present at time of receipt. Nothing unreasonable, unreasonable is requesting a door stop exchange, unreasonable is asking to be sent one before returning mine. Simply wanting to return when stock is in a better position is very reasonable, if anything it would help overclockers, as they won't have to deal with the replacement till they are less stressed.

So why don't I just wait to RMA it, as there's clear proof.
Good point, don't know why not.

Again you missed the point, I want to RMA when overclockers are in a better position with stock. Not when I am put to the queue again.

I don't want a refund, I want a 3080. This thread was dead until MSI contact me on reddit with some good news to follow up on, before that I was just going to deal with the issue myself with a custom backplate, is that reasonable enough for you? for me to just accept card as is and replace the backplate myself rendering overclockers with nothing to do regarding this.

 

[zx128k]

Unfortunately I do, I could just wait till there's stock and then submit it, as long as I can prove it was present at time of receipt. Nothing unreasonable, unreasonable is requesting a door stop exchange, unreasonable is asking to be sent one before returning mine. Simply wanting to return when stock is in a better position is very reasonable, if anything it would help overclockers, as they won't have to deal with the replacement till they are less stressed.

So why don't I just wait to RMA it, as there's clear proof.
Good point, don't know why not.

Again you missed the point, I want to RMA when overclockers are in a better position with stock. Not when I am put to the queue again.

I don't want a refund.

If thats what you want to do then thats your choice but I would RMA the card right away as soon as possible if I was unhappy. You never know what will happen until you complete the RMA process.

If the back plate is bothering you, you can replace it. I can understand 100% why you dont want to return the card while its still fit for purpose. Given the massive lack of stock and how long people are waiting. You wont know if stock is available untill after 28 days have past. There could be another big wait if overclockers cant replace the card and you get a refund.

 

[Dean Guile]

everybody is in different positions, I run 2 businesses from this system and a full time poker career, downtime on my system is my life and income.
But unfortunately as I never expected it to be broke, my 1080 got picked up the day I knew my 3080 was arriving as I never expected this.
I would lose more money returning to be put back in the queue all over again, then I would just keeping it as is.
Which Is why I asked a very reasonable request of returning it when stock is in a better position.

I'll honestly just get one of these if not, seriously no big deal.

 

[EdGey]

It seems that OcUK have taken a bit of a gamble with this queue system. I imagine the intention was to say to NVIDIA - "look, we have X amount of pre-orders ready to go, WE should get the most stock!" but the reality has turned out quite different.

 

[BeelzebubUK]

It seems that OcUK have taken a bit of a gamble with this queue system. I imagine the intention was to say to NVIDIA - "look, we have X amount of pre-orders ready to go, WE should get the most stock!" but the reality has turned out quite different.

That is a very likely theory. They had no idea that NVidia's stock levels would be so low and the gamble failed.

 

[zx128k]

everybody is in different positions, I run 2 businesses from this system and a full time poker career, downtime on my system is my life and income.
But unfortunately as I never expected it to be broke, my 1080 got picked up the day I knew my 3080 was arriving as I never expected this.
I would lose more money returning to be put back in the queue all over again, then I would just keeping it as is.
Which Is why I asked a very reasonable request of returning it when stock is in a better position.

I'll honestly just get one of these if not, seriously no big deal.

Its up to you. It looks like MSI is ready to help you. I have a second gpu which I am running on until I get a RTX 3080. With the back plates there are ones from water cooling kits you could try. Those back plates you have pictured look great, not a fan of every image but the custom one could turn out well. Cyberpunk one is the cheapest.

 

[zx128k]

That is a very likely theory. They had no idea that NVidia's stock levels would be so low and the gamble failed.

The graphics card I ordered has very little stock comming in. MSI seems to have a lot more stock than Asus.

 

[AiiR]

Not sure what the end game is with this thread? It seems to go around in circles.

They've probably ignored you because you've chucked your toys out of the pram on their own forum.

 

[Dean Guile]

Its up to you. It looks like MSI is ready to help you. I have a second gpu which I am running on until I get a RTX 3080. With the back plates there are ones from water cooling kits you could try. Those back plates you have pictured look great, not a fan of every image but the custom one could turn out well. Cyberpunk one is the cheapest.

Yes, that would just an example, they have many more available on their site, all custom made, star wars, cyberpunk, all sorts, sure I could find one I like