Received 3080 physically damaged! MSI Resolved case (Lock Thread)

[zx128k]

Nope, I have been confirmed stock is ONLY allocated AS AND WHEN stock arrives physically with overclockers, stock is NOT allocated beforehand. Numerous times I've said this now.

Otherwise how would they be able to just put me front of the queue for the same card to wait again, if that stock has been pre-allocated?

I have no idea why people think it works they way you do, overclockers even said numerous times on the 3080 thread, stock is randomly assigned to queue numbers for amount of cards that arrive, as they are physically in hand, that is why sometimes when say 50 cards come in, queue number 45 would get a shipment email before queue number 1, because that particulay day they told us they worked down from queue number 50 to queue number 1. No idea why, one of the msi shipments they got in was 100, they split it into two 50s, working downwards again one from 100 to 51 and the other 50 to 1.

You are basically stating what I am in a different way. People are in a queue, as the stock comes available they get allocated a card based on their queue number. The issue here is the product is not in stock on overclockers website. Just pre-order. Pre-order is allocated as stock comes available. If 100 cards comes in then 100 places at the bottom of the queue get a card.

To get a replacement you would have to wait for stock to come into the shop. Normally this is not an issue, there is stock they can give you. If they order a replacement its a few days or weeks.

If you ordered an item as pre-order, the shop then buys the card on the market to fulfill the contract when stock is available. The cards that come into the shop from the manufacture are by contract for the people that made the pre-orders.

Thus as the card is not for sale, just pre-order. The shop would have to order a replacement. This would then be a place at the end of the queue. Or if possible when the next shipment comes into the shop which I have the impression may not be the case.

It does not matter if they randomly assign 50 cards to first 50 people inline. Or if the first 100 have their cards assigned 50 to 1 or 100 to 51 ramdonly. You would be this to split the work up into groups. The outcome is the same. The first 100 or 50 people in the queue get 100 or 50 cards.

I would go with a replacement and if it cant be replaced in a timely matter a refund. Let MSI pay for the broken back plate. Wait in line for a better card if you get a refund, sure the card has coil whine. This whole NVidia stock issue ****** me off. If I was in your position I would be ****** off. The whole thing sucks.

I am in line for an Asus card, my queue blarely moves. I would not mind replaces as needed as more people cancel than get cards anyway. I am in for the long haul, I would be unhappy to say the least if my card was broken day one.

 

[Dean Guile]

Woke up to this....
Shall see where this leads...

Edit: Further replies:

 

[zx128k]

Woke up to this....
Shall see where this leads...

Looks promising, see where it goes.

 

[Dean Guile]

WOW, I guess MSI were not joking when they said they would deal with overclockers if overclockers were not willing to communicate with myself or them on a resolution, Kudos to MSI here, in these busy times, they are providing a brilliant level of service to try and help me here.

 

[Sleepy Stu]

This whole thread has become unbelievable. You are literally acting like a spoilt child.

The simple fact of the matter is that you received a damaged product and Overclockers having no stock available for a replacement offered you a refund.

However the only issue is you did not like the answer they gave you!! So being an adult if you felt that Overclockers had treated you unfairly and provided poor customer service you should have done what every other person would have done in this situation voted with their feet and take their money elsewhere!

Instead you have gone crying off to MSI saying 'Mummy Overclockers are being mean to me and wont replace my broken toy'

 

[Dean Guile]

This whole thread has become unbelievable. You are literally acting like a spoilt child.

The simple fact of the matter is that you received a damaged product and Overclockers having no stock available for a replacement offered you a refund.

However the only issue is you did not like the answer they gave you!! So being an adult if you felt that Overclockers had treated you unfairly and provided poor customer service you should have done what every other person would have done in this situation voted with their feet and take their money elsewhere!

Instead you have gone crying off to MSI saying 'Mummy Overclockers are being mean to me and wont replace my broken toy'

You sir, are what we call a first class ignorant idiot!

At no point have I said they offered me a refund over returning for exchange, so no idea where you got that wrong.
Countless times I have said, I know they can't send invisible stock, over and over and over I've made this clear but people like yourselves decide to skim and try to post a clever post.

In future i'd suggest reading the whole thread before spouting spit from your mouth and making yourself look like a right idiot!

Secondly, MSI have contacted me through reddit, they come to me about my post from a broken card. The first email exchanges with them was someone completely different and their normal process about securing a backplate, I didn't even mention overclockers, they asked me who I bought from, and I never told them, so nope, there's no mummy overclockers are being mean to me, you are not too clever sir. That email exchange is over and finished I still never told them is was overclockers, the new one I posted is completely different, and they have reached out to me via my reddit post.

So again, complete ignorance.

To add to your looking like an idiot, countless times I've said "I ACCEPT" and will deal with it privately, whether that's keep it and get a custom backplate or sell it. Again you failed to see that too.
Wow you really didn't read much at all did you.

Just to make it clear for you in big capitals just for you, to make sure you don't miss anything and skim it!!!

ALL I ASKED FOR WAS TO BE ABLE TO RETURN THE CARD AS AND WHEN STOCK COMES IN!!!! VERY SIMPLE.

Do you know why, because I UNDERSTAND no stock is available and how scarce it all is as of this present time.

 

[ketma]

Sounds promising with what MSI have come back with, hopefully this will get sorted for you swiftly, you never know you may get an upgraded product.

 

[Dean Guile]

I really can't understand some people, yes 90% of members have been helpful through this thread, and see the frustration, but also see the compromise too.

Then you get some who read 2 or 3 words and think they know it all.

This thread was literally finished with as I walked away accepting to just deal with it myself "like a big boy" see what I did there

It is only MSI contacting me!!!! this morning through reddit that I have reposted.

 

[Dean Guile]

Now onto something positive... Msi helping update

 

[ukxenon]

would you keep us updated on how this goes please?

 

[Sleepy Stu]

I'm glad you thought my post was clever and appreciate you calling me sir I feel very honoured!!

 

[Dean Guile]

Maybe I need to update original post.

I am aware there is no stock, and stock is bad. What I would like to do is to be able to return the card when stock is less of an issue, to simply rma the card later down the line.
Literally makes no difference to overclockers, infact would make it easier on them, as they can keep fulfiliing queue lines, then RMA my card as and when it's more easier and less stressful to do so when stock is in a better situation.

 

[zx128k]

Maybe I need to update original post.

I am aware there is no stock, and stock is bad. What I would like to do is to be able to return the card when stock is less of an issue, to simply rma the card later down the line.
Literally makes no difference to overclockers, infact would make it easier on them, as they can keep fulfiliing queue lines, then RMA my card as and when it's more easier and less stressful to do so when stock is in a better situation.

Hopefully MSI sends you a replacement card via overclockers.

 

[Dean Guile]

I don't get where people are getting the overclockers will refund instead of replace thing from. It makes no sense, I never mentioned that they said this to me, replacement has been the ONLY!!! option discussed with OCUK and relayed back to this thread.

 

[zx128k]

I don't get where people are getting the overclockers will refund instead of replace thing from. It makes no sense, I never mentioned that they said this to me, replacement has been the ONLY!!! option discussed with OCUK and relayed back to this thread.

Under the Consumer Rights Act you have the right to return something within 30 days and get all of your money back if it's faulty, not as described or unfit for purpose. Companies can also have a 28 day return policy.

 

[Dean Guile]

I'm more than aware of consumer rights act and distance selling regs

But what I mean is he said, that overclockers COULDN'T offer me a replacement and OFFERED me a refund, they did neither of those things, nor did I say that either.

 

[Dean Guile]

Just to repeat if anyone reads only last few posts.

Overclockers said to return the card to put me back in the queue and wait again for a replacement.
I simply asked can I return when stock is in a better position, thus allowing overclockers and people in queue to be fulfilled, and then return card for a replacement when stock is better off, they refused.

Literally all it is, nothing complicated about it.

 

[Blackjack Davy]

Just to repeat if anyone reads only last few posts.

Overclockers said to return the card to put me back in the queue and wait again for a replacement.
I simply asked can I return when stock is in a better position, thus allowing overclockers and people in queue to be fulfilled, and then return card for a replacement when stock is better off, they refused.

Literally all it is, nothing complicated about it.

They can't offer a replacement as they don't have any in stock and they can't let you wait because legally they have a 30 day returns window and thats that. Nothing complicated about it. You knew the consumer rights law and you've dragged this out for 10 pages? Incredible.

 

[Dean Guile]

They can't offer a replacement as they don't have any in stock and they can't let you wait because legally they have a 30 day returns window and thats that. Nothing complicated about it. You knew the consumer rights law and you've dragged this out for 10 pages? Incredible.

Wrong! After 30 days you have to give the retailer an opportunity to repair or replace it before you can claim a refund, as long as I can prove the fault was present at time of receiving it, which clearly is the case.

Your getting mixed up with the "right to reject" my friend.

a lot of these posts throwing insanities my way, are just born out of plain ignorance.

Before 30 days

after 30 days

 

[zx128k]

Just to repeat if anyone reads only last few posts.

Overclockers said to return the card to put me back in the queue and wait again for a replacement.
I simply asked can I return when stock is in a better position, thus allowing overclockers and people in queue to be fulfilled, and then return card for a replacement when stock is better off, they refused.

Literally all it is, nothing complicated about it.

Usually overclockers wait to after the card is returned via the RMA process before you get the opinion to replace or refund. Sounds like you are at the start of the RMA process. Have you sent in a RMA form from the website and got a rma number?

Once you send the card back, overclockers then confirm its faulty or damaged which takes a few days. They then offer of replacement or refund. You need to take the RMA process the full way first. At the moment you have the card and have not returned it via the rma process?

You need to rma the card, return it to overclockers so that can they can then take the process further toward resolution.

Wrong! After 30 days you have to give the retailer an opportunity to repair or replace it before you can claim a refund.

Your getting mixed up with the right to reject my friend.

If you took the order of the card damaged and waited over 30 days, then overclockers can return it to the manufacture. The manufacture will then offer repair, replacement or refund. Takes 28 days.

You have more rights if you return the card right away when it is delivered. One has to ask if the card was damaged day one, why did you not return the card as damaged on delivery right away?