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Received 3080 physically damaged! MSI Resolved case (Lock Thread)

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@Space Monkey might be best to try and get someone from CS to give Dean a call as I dont think the explanation is coming across correctly.

From what I understand it Dean wants to know when the next Graphics card is coming in that is the same model as his - he then wants to send his card back and then get the one that has just come into stock sent to him on return.
 
I shall lay out the very simple request i am asking:

MY RMA gets aceepted (done)
Then I get sent a notification when you have had stock arrive of said card.
Then my card is sent back to you guys.
You receive my card.
OCUK then send out a replacement to me.

Hell, that just sounds like an everyday RMA to me, only difference is lack of stock, which is why im simply asking for a notification of stock.
 
Dean Guile said:
Not sure where you got the refund thing from, that was an advisement from another forum member not official.

I've never said anything about queue position, as it's obvious RMA will be placed at the front, but regardless you could be 1st and waiting weeks, or 1st in the asus queue and be getting it tomorrow, either way It's back in the queue again.

I understand how busy it is, what I'm asking is a lot simpler as your laying out, is that when there is a confirmed date of stock coming in, no one at your end has to watch anything, I simply need to know when the stock is arriving.
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Yeah I get you, but again it requires someone to actively sit on your case and keep and eye on the replacements coming into stock and then catching one before they are allocated to other buyers in the queue.

It doesn't help when every man and his dog keep calling up daily to ask 'where's my card....?' thus locking down the phone lines and the limited staff having to deal with it all.

TBH mate, the main thing to do is to either return it now and be at the front of the queue and just find a temp solution, or get a refund and chance your arm elsewhere?

It's not a perfect solution but the Nvidia screwed everyone over and it's the customers & retailers paying for it. Sadly at present your just getting wound up daily by it all and lifes to valuable to waste on these things, so my advice is purely based on helping you find some resolution and take affirmative action :)
 
varkanoid said:
@Space Monkey might be best to try and get someone from CS to give Dean a call as I dont think the explanation is coming across correctly.

From what I understand it Dean wants to know when the next Graphics card is coming in that is the same model as his - he then wants to send his card back and then get the one that has just come into stock sent to him on return.
Click to expand...

Dean Guile said:
I shall lay out the very simple request i am asking:

MY RMA gets aceepted (done)
Then I get sent a notification when you have had stock arrive of said card.
Then my card is sent back to you guys.
You receive my card.
OCUK then send out a replacement to me.

Hell, that just sounds like an everyday RMA to me, only difference is lack of stock, which is why im simply asking for a notification of stock.
Click to expand...


Yeah I get it, but I've covered it in my reply above which yours came through whilst I was typing it.

If a date isn't known for the new replacement coming in then they can't do it for reasons I've already mentioned. If a date is known then it's a little easier but that needs to be established first?

Though I would personally return it and get in the front of the queue, save yourself all this hassle and stress.

I'll will check with the staff if a date is known, do you have the exact OCUK shop link for the card you bought?
 
Space Monkey said:
Yeah I get you, but again it requires someone to actively sit on your case and keep and eye on the replacements coming into stock and then catching one before they are allocated to other buyers in the queue.

It doesn't help when every man and his dog keep calling up daily to ask 'where's my card....?' thus locking down the phone lines and the limited staff having to deal with it all.

TBH mate, the main thing to do is to either return it now and be at the front of the queue and just find a temp solution, or get a refund and chance your arm elsewhere?

It's not a perfect solution but the Nvidia screwed everyone over and it's the customers & retailers paying for it. Sadly at present your just getting wound up daily by it all and lifes to valuable to waste on these things, so my advice is purely based on helping you find some resolution and take affirmative action :)
Click to expand...

I own my own business to do with food, which during lockdowns is very similar especially as things take longer, so believe me when I say I sympahise fully with how and what your dealing with. A request was asked for and it's been denied multiple times, I shall just take it on the chin I think and be done with it.

I'm going to be honest here, as i'm so sad about all this, and usually scalping is a practice I despise and stay clear of.

But I have been offered quite an amount for my card privately due to all this for my card as it stands with damage! It is just short of £1000 but not as much as scalped cards on ebay. Plus his card aswell, so I'm never without one in this scenario (GTX 1070 edit 1070 ti not super)
I wasn't even entertaining this offer at first as I wanted to do a simple replacement. But at least I can continue to use my system, and probably will try my luck at an AMD card, since I got a 5900x anyway, would go well together.

Thanks Space Monkey anyway, appreciate your time in this matter.
 
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Dean Guile said:
I own my own business to do with food, which during lockdowns is very similar especially as things take longer, so believe me when I say I sympahise fully with how and what your dealing with. A request was asked for and it's been denied multiple times, I shall just take it on the chin I think and be done with it.

I'm going to be honest here, as i'm so sad about all this, and usually scalping is a practice I despise and stay clear of.

But I have been offered quite an amount for my card privately due to all this for my card as it stands with damage! It is over £1000 but not as much as scalped cards on ebay. Plus his card aswell, so I'm never without one in this scenario (GTX 1070 super)
I wasn't even entertaining this offer at first as I wanted to do a simple replacement. But at least I can continue to use my system, and probably will try my luck at an AMD card, since I got a 5900x anyway, would go well together.

Thanks Space Monkey anyway, appreciate your time in this matter.
Click to expand...
Just for clarification, I'm a moderator for the forums, not shop staff, so what I'm saying is my own information, but if you want me to take this to the shop to see if I can get some clarification I will, just need the link to the card you bought on OCUK :)
 
Dean Guile said:
I'm going to be honest here, as i'm so sad about all this, and usually scalping is a practice I despise and stay clear of.

But I have been offered quite an amount for my card privately due to all this for my card as it stands with damage! It is over £1000 but not as much as scalped cards on ebay. Plus his card aswell, so I'm never without one in this scenario (GTX 1070 super)
I wasn't even entertaining this offer at first as I wanted to do a simple replacement. But at least I can continue to use my system, and probably will try my luck at an AMD card, since I got a 5900x anyway, would go well together.
Click to expand...

:eek:
 
Space Monkey said:
Just for clarification, I'm a moderator for the forums, not shop staff, so what I'm saying is my own information, but if you want me to take this to the shop to see if I can get some clarification I will, just need the link to the card you bought on OCUK :)
Click to expand...

To be honest with you, right now I just feel like a burden with all that have tried to help me and simply trying to do it when we know of stock.
After all we are just a number, literally, we are all in queues, or were, lol. So ocuk don't have to do anything regarding RMA when stock arrives if it really is too hard to do so in such times for a customer, and I accept that.
 
Dean Guile said:
To be honest with you, right now I just feel like a burden with all that have tried to help me and simply trying to do it when we know of stock.
After all we are just a number, literally, we are all in queues, or were, lol. So ocuk don't have to do anything regarding RMA when stock arrives if it really is too hard to do so in such times for a customer, and I accept that.
Click to expand...
Up to you mate, post the cards shop link if you want and I'll see if I can get any info?
 
As I said earlier I fully symphophise with how busy it is, yes some things could've been handled better, especially pre-queue, that was a living hell. But we all live and learn.
 
Al-X said:
For me, it's the rust that is the fatal signal here.
The card can operate with the broken backplate, and if it survived the shock of whatever broke it, no permanent harm was done. But... corrosion... = killer.
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I mentioned the rust in a previous post. They're not assembled with old rusty screws so something very wrong there. I definitely wouldn't be accepting that card.
 
Dean Guile said:
As I said earlier I fully symphophise with how busy it is, yes some things could've been handled better, especially pre-queue, that was a living hell. But we all live and learn.
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Hi mate,

There's no current ETA on the next shipment I'm afraid, but that could change at any time. So I guess it's currently up to you how to proceed mate :)
 
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