Roccat Kone Mouse - Wheel Broken ...

Psypher5 · 26 Mar 2009 at 00:45

im expecting warrenty for as long as i use this mouse

nukemben · 26 Mar 2009 at 00:57

lol, wish I shared your optimism

Psypher5 · 26 Mar 2009 at 00:59

seen as im quite friendly with the guy who deals with uk distribution of most hardware companies I think im ok

eg: i let him know about the mouse button sticking but need a mouse for a month for uni work deadlines. He said give him a shout when i am ready and we'll swap it out

nukemben · 26 Mar 2009 at 11:52

Wahey, spoke to an awesome guy at OCUK whom is going to sort it out so that I can pay the difference and upgrade to one of the new Razer Mamba's!!

Panic over, to think I was reading up on small claims courts this morning!

Just pay for shipping back to OCUK one more time ^^

Yay Back to Razer. Roccat you were too good to be true

Psypher5 · 26 Mar 2009 at 13:36

What the hell. I was fobbed off three times so went straight to roccat. Cheers ocuk, nice to know nice to know you have a solid customer support system.

Spook · 26 Mar 2009 at 20:15

I too am dissappointed OcUK will not offer an exchange or refund

. I think I am going to switch my mouse to a Mamba even if Roccat/OcUK promises me a perfect replacement - though I am not sure I am going to buy through OcUK next time.

Psypher5 · 26 Mar 2009 at 20:33

I'm a bit peed off here. wtf are ocuk playing at? Yes i got the world of help during the first day as it broke then, but after that NOTHING. no support forum help, no intervantion from any staff member on the forum. At least roccat had the balls to help.

crooked i · 4 Apr 2009 at 20:00

my replacements scroll has given up after about 1 month

paradigm · 4 Apr 2009 at 20:12

Had mine for a good 6 months and its not broken yet.

/touches wood

BeeP · 4 Apr 2009 at 20:15

When it breaks.

/touches cloth

Hodge · 4 Apr 2009 at 21:17

break they will 7 weeks for me

AntiHeroUK · 4 Apr 2009 at 21:39

BeeP said:
When it breaks.

/touches cloth

Psypher5 · 5 Apr 2009 at 18:54

my right click is behaving now : D hasnt been dodgey since that day, odd.

ThunderDub · 3 Jun 2009 at 10:47

broken wheel

Well my scroll wheel lasted 6 months. last night i had to give the buttons a clean as i got Marmite on them, i gave them a quick wipe and straight after the scroll wheel wasn't responding. maybe i pressed down too hard on one of the buttons?!

I've contacted Roccat today so hopefully i should get a response soon.

~>Dg<~ · 3 Jun 2009 at 11:20

friends roccat last two months scroll wheel broke .got replacement new mouse but hes not happy bunny

EpicCarnage · 3 Jun 2009 at 16:13

best way to solve this is get a razer deathadder

carrot1401 · 30 Jul 2009 at 11:16

Got mine end of January and has gone too. O yay! Not. Got it new off the bay (with only 20g weight but was only £20) but will still see what Roccat say.....

georgesote · 30 Jul 2009 at 14:22

I had also the same problem with my Roccat Version 1 mouse that forced me to ask for a replacement. It seems that there was a generic problem with the wheel of the first version of the mouse that made it to broke very easy. Mine broke after six months. A quick search in different forums revealed the wheel problem. Roccat company got familiar with that problem and released Kone V2 which they support is more resilient. However I do not understand why OcUK do not agree to replace the mouse with that of another brand. They behave like they want to punish us for choosing a faulty product that they sell. What happens if the wheel of the Kone V2, which is considered more 'resilient' breaks in one year when the warranty expires. What then???

Psypher5 · 30 Jul 2009 at 17:01

my kone "v2" broke, twice.

Moral of the day: assign the button underneath the wheel to "universal scroll" so you can middle click without breaking it.

yashiro · 30 Jul 2009 at 17:03

Or buy a better brand of mouse.