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RTX 3090ti RMA'd, B Grade 4070ti offered as a replacement

Troezar said:
I suspect they'll offer a proportion of the value as that's going to be cheapest for them vs supplying a new 24GB GPU.
It does highlight that warranties for these expensive, fast depreciating products aren't really what they seem. Not what you want when spending £1k+
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Any other product you would get a full refund if they can't replace it. Just seems some retailers and gpu companies make up their own rules regarding warranty and what they will do if not fixable.. Where everything is repairable but comes down to the cost of repair and time.. So they try make excuses..

Your contract for any item purchased from anywhere is with the retailer. If they can't honour the warranty with the manufacturer.. That's their problem or warranties will become worthless.. which legally they are not as there is a purchase contract with the retailer and a warranty was sold with the item.


Eye opening what has happened here so I need to remember to pick my UK retailers with care for expensive items. :rolleyes:

There is 3090's in the B-grade that should have been the first offered, I see they are water cooled type cards that may not be appropriate for the op, but was that even offered ?
 
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Troezar said:
I suspect they'll offer a proportion of the value as that's going to be cheapest for them vs supplying a new 24GB GPU.
It does highlight that warranties for these expensive, fast depreciating products aren't really what they seem. Not what you want when spending £1k+
Click to expand...
Also frankly a POS compared to other expensive items IMHO where warranties are much better. My D600, years out of warranty, had its shutter assembly replaced by Nikon because of a potential issue they identified with certain units.

An RTX3090TI shouldn't be crapping itself when it is so new, for the companies to pull a fast one!
 
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If the card is under warranty should it not go back to the manufacturer for repair and if they cannot fix it they would replace it?

I had a mechanical keyboard for 7 months before it started double pressing keys, sent to OCUK who sent it to Corsair and after the 30 days I was offered a refund of £82.

Keyboard was originally £86 but they took off £4 due to the amount of time I had the keyboard for which was fair enough.

I know this is not a 3090Ti but thought it would follow the same process once OCUK confirmed faulty
 
ED209 said:
If the card is under warranty should it not go back to the manufacturer for repair and if they cannot fix it they would replace it?

I had a mechanical keyboard for 7 months before it started double pressing keys, sent to OCUK who sent it to Corsair and after the 30 days I was offered a refund of £82.

Keyboard was originally £86 but they took off £4 due to the amount of time I had the keyboard for which was fair enough.

I know this is not a 3090Ti but thought it would follow the same process once OCUK confirmed faulty
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That in my book is not right and a terrible way to make sure customers don't come back again for £4 ????? Wow really..

Thanks for that info...
 
Normally in cases where the seller can't supply an equal equivalent you'll get a pro rata refund based on age of the product i.e. How much of its lifespan you've 'used'. So you may not get a full refund.
See if you can push to go via the manufacturer if you want to try and avoid that scenario.


Edit: far from being terrible, £4 to effectively rent a keyboard for 7 months seems more than fair to me :)
 
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Rob_B said:
Normally in cases where the seller can't supply an equal equivalent you'll get a pro rata refund based on age of the product i.e. How much of its lifespan you've 'used'. So you may not get a full refund.
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This is what had happened with my keyboard example above.
Purgatory said:
That in my book is not right and a terrible way to make sure customers don't come back again for £4 ????? Wow really..

Thanks for that info...
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Yes, this was down to the time I had the keyboard and use etc.

I was not fussed over this on a keyboard but if it was something more expensive etc then it would be a different story.

As the manufacturer could not repair the keyboard and it was EOL it went down the refund route
 
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Troezar said:
I suspect they'll offer a proportion of the value as that's going to be cheapest for them vs supplying a new 24GB GPU.
It does highlight that warranties for these expensive, fast depreciating products aren't really what they seem. Not what you want when spending £1k+
Click to expand...
They can do that but it has to reasonable. What they cant do is force people to accept a sub standard replacement. As is often the case these companies are happy to sell the product but less happy to deal with any issues fairly.
 
Rob_B said:
Normally in cases where the seller can't supply an equal equivalent you'll get a pro rata refund based on age of the product i.e. How much of its lifespan you've 'used'. So you may not get a full refund.
See if you can push to go via the manufacturer if you want to try and avoid that scenario.


Edit: far from being terrible, £4 to effectively rent a keyboard for 7 months seems more than fair to me :)
Click to expand...

Yup this is what happens and afaik this is what retailers are allowed to do, they are allowed to refund an amount based on it being a used product.

In the £4 keyboard example I likely would have just paid out the whole amount in the interest of higher standard customer service, but £4 off was still very reasonable IMO.

I'd certainly be annoyed if a retailer offered me less than whatever the going auction rate for a second hand working 3090Ti was though.

In the OPs case I think you need to just state to the customer services exactly what you have in your OP, the ram on the card is very important to you. You're highly reasonable to not want the 4070Ti imo.
 
seeing this time and time again, getting to point these warranties are a scam your better off getting home insurance and accidentally dropping things to get equivalent replacement :D

seriously though it should be equivalent(or better) or refund. but options if paid by credit card, even debit cards have protection i believe, or pop to citizens advice
 
They have responded to me and are now offering a B Grade 4080 as a replacement instead.
I am a bit skeptical accepting a B Grade due to the reduced warranty period, and also due to it being only 16GB of VRAM still.
Are my concerns valid, or am I just being difficult at this point?
 
RTids said:
They have responded to me and are now offering a B Grade 4080 as a replacement instead.
I am a bit skeptical accepting a B Grade due to the reduced warranty period, and also due to it being only 16GB of VRAM still.
Are my concerns valid, or am I just being difficult at this point?
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If you need the 24GB vram then its valid.

You have to consider the impact this would have dropping to 16GB.

I would also ask why they are offering you only B grade items and not a new 4080.

How old was the 3090Ti?
 
ED209 said:
If you need the 24GB vram then its valid.

You have to consider the impact this would have dropping to 16GB.

I would also ask why they are offering you only B grade items and not a new 4080.

How old was the 3090Ti?
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I’ve responded to see what else they can come back with that would fit my need for 24GB VRAM without it being a B Grade.

I bought it just under a year and a half ago
 
RTids said:
I’ve responded to see what else they can come back with that would fit my need for 24GB VRAM without it being a B Grade.

I bought it just under a year and a half ago
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so its within warranty.

I would also ask why there is not a option for it to go back to the manufacturer for them to repair the gpu or for them to replace it under warranty.

I always thought that this was the case, OCUK would confirm its faulty and then send it off then they get 30 days to repair or replace it.

Edit - what brand is the card? as EVGA no longer make gpus so wondering if its down to this but would have thought they would have stock back for warranty replacements
 
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ED209 said:
so its within warranty.

I would also ask why there is not a option for it to go back to the manufacturer for them to repair the gpu or for them to replace it under warranty.

I always thought that this was the case, OCUK would confirm its faulty and then send it off then they get 30 days to repair or replace it.

Edit - what brand is the card? as EVGA no longer make gpus so wondering if its down to this but would have thought they would have stock back for warranty replacements
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It’s a MSI card
 
This is a terrible exchange - not only you anre getting lower performance and samller buffer you anre getting an b stock Ask for money back and get yourself a 4090.

Nvidia should still be able to service the card tbh
 
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If you need the vram, then it's replacement like for like or repair.

The offers of b grade stock are awful, and if you're trying to be impartial, a 4090 is too far in your favour.
 
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