RTX 3090ti RMA'd, B Grade 4070ti offered as a replacement

[willhub]

OcUK normally good customer service it's evident all it needed was a few back and forths before both parties were satisfied and overall a happy ending has been reached.

 

[Apex]

Typical crab mentality from some trying to pull down normal people. Shame on you for siding against someone Subject to this treatment.

The original offer was derisive. the fact the OP has wasted so much time having to horse trade with a hundred million plus company etc.. all is in his favor.

Very poor customer service is only comment worth stating not against a normal guy.

Nothing lower than a corpo simp.

 

[200sols]

What do you think OCUK get from MSI? Do you think they get a partial refund as well?

No, obviously not.

So making these 'offers' for this or that card, or some arbitrary amount of money, OCUK are getting a second opportunity for profit out of one transaction.

Depends if the card was sold at an inflated price by the retailer or not.

 

[Neil79]

This is why I never buy anything from ocuk anymore. I've had a few really poor customer service experiences with them years ago, and I've got a long memory.

I'll always make sure that if I do buy from OCUK and their high prices that RMA is available in the UK.

 

[Emlyn_Dewar]

Still not great to be given a 16gb card, and downright offensive to have the 4070ti offered initially... Using MM prices to justify that, as some were, is foolish. Other marketplaces exist to sell.
Poor customer service in this case, and it shouldn't be defended. The company trying to take the customer for a ride, shouldn't be the accepted procedure, especially not here.

 

[srekal34]

Still not great to be given a 16gb card, and downright offensive to have the 4070ti offered initially... Using MM prices to justify that, as some were, is foolish. Other marketplaces exist to sell.
Poor customer service in this case, and it shouldn't be defended. The company trying to take the customer for a ride, shouldn't be the accepted procedure, especially not here.

"But they are allowed to it by trade law!"

 

[Eddie99]

Still not great to be given a 16gb card

So you'd take a 24GB 3090 Ti over a 16GB 4080 Super? OP was offered a £1090 refund, he could buy two used 24GB cards with that, but still not great?

 

[GhostDog1981]

Does the OP’s replacement 4080 super have a full warranty or is it 90days?

 

[Pulseammo]

Does the replacement 4080 super have a full warranty or is it 90days?

It should be neither. It should be the remainder of his original warranty. He paid for his original warranty, it shouldn't just magically change to 90 days or restart because the product is different from the original one that the warranty was purchased with.

 

[GhostDog1981]

On another note when OCUK send off a gpu to manufacturer and set a hard threshold of 30 days to return the card back to the owner- what does anyone do without a gpu for that time? Lol

 

[Stanners]

On another note when OCUK send off a gpu to manufacturer and set a hard threshold of 30 days to return the card back to the owner- what does anyone do without a gpu for that time? Lol

I used my IGPU! Could about manage a bit of browsing..

 

[GhostDog1981]

I used my IGPU! Could about manage a bit of browsing..

That’s true. Just thinking of the folks that don’t have one ie 5800x3d.

Suppose they can just use a laptop for work and wait it out!

 

[Eddie99]

On another note when OCUK send off a gpu to manufacturer and set a hard threshold of 30 days to return the card back to the owner- what does anyone do without a gpu for that time? Lol

Use a backup GPU or buy one and sell afterwards. You could also just get a used one from Amazon warehouse with a 30 day return window.

 

[GhostDog1981]

Use a backup GPU or buy one and sell afterwards. You could also just buy a new one with a 30 day return window.

It would be amazing if the retailer you have RMAed to would provide a loan gpu but that would be wishful thinking and not feasible.

 

[Needmorevram]

Ive always had a decent spare card or 2 lying about (if not given to fam or friends). Never had a card die though or show symptoms of it. Card death incoming

 

[SuperElectric]

It's why an iGPU is so useful, so at least you can use the computer for general use or work. I'm glad AMD went with an iGPU on all CPUs this gen.

 

[Eddie99]

It should be neither. It should be the remainder of his original warranty. He paid for his original warranty, it shouldn't just magically change to 90 days or restart because the product is different from the original one that the warranty was purchased with.

This is why if I was OP I would've just taken the £1090 refund and ordered a new Zotac 4080 Super for £960 with a fresh 5 year warranty and £130 left over.

 

[Pulseammo]

This is why if I was OP I would've just taken the £1090 refund and ordered a new Zotac 4080 Super for £960 with a fresh 5 year warranty and £130 left over.

Yup, indeed. I started to think the exact same thing after I posted!

Edit: Also, he got a 4080 super aero, that's a gigabyte card. I don't get how this is working now either because if it's an MSI manufacturer's warranty why is OcUK handling this, maybe they have actually just put it through as a part refund and then a sale?

 

[Needmorevram]

So many variables here my brain will ache

 

[RTids]

Another update. They couldn’t find the stock for the 4080 Super they offered, so they are now sending me out a B Grade 4090