That's ok if he punched me. In a time of compensation claims everywhere , I'd be all over them like a rash.
And clearly he needs de-escalation training.
I have lots of couriers deliver stuff and I've never had a bad word to say to any of them. So because I made a sarcastic comment in frustration to this guy, I'm the worst person in the world, lol. I'd say there's more anger from forum members here than myself. No doubt a quite a few angry call centre employees venting on me because they get this from customers every day.
If any of you run a business, god forbid. Remind me not to buy from you because no doubt your customer service will suck.
The representative that shows up is usually the face of the company that a customer vents his/her frustration on, and should take it on the chin. Surely you must know that? It was a moment of anger. We sometimes say things in the heat of the moment. It's still bad form for a rep to retaliate unless I'm physically kicking him to the floor.
So to sum up then. OP gets a roasting from forum because he shouldn't have expected the courier to act professionally, and the OP should have hugged a tree.
That's ok if he punched me. In a time of compensation claims everywhere , I'd be all over them like a rash.
And clearly he needs de-escalation training.
I think you're deliberately missing the point. I had no choice in the matter of which courier. My point is that in business, the employee does not talk back to the customer/end user.
Btw, I can't possibly reply to all the people here. So if I happen to reply to you, do feel honoured.
The mods can take it back if you want
That's ok if he punched me. In a time of compensation claims everywhere , I'd be all over them like a rash.
And clearly he needs de-escalation training.
That's ok if he punched me. In a time of compensation claims everywhere , I'd be all over them like a rash..
If you don't want to be treated like a penis, don't be a penis in the first place.
The comments here truly defy belief. It's really simple. I've taken time off to be at home to take receipt of a parcel that was late and I was badly informed of any delay. Whether it was right or wrong for me to vent some mild frustration at the courier, it is NOT for the courier to be sarcastic back, I don't care if you think he's entitled to, he's not. Call me old fashioned, but there's a saying "the customer is always right".
Yes I am. If I didn't buy the product, there would be no courier booked. It's all part of the food chain.
Fixed for you.
When customers behaved like this to my employees in previous jobs, i told the customer some bs about seeing to it just to shut them up. I would then tell the employee not to worry about the guy with a bug up his butt and to take 5 and chill out.
Would much rather lose a troublesome customer, than have employees constantly feel like they are trapped between a boss who wont support them and a customer with a self entitled attitude and no regard for others. My employees would deal with many customers and its much easier to lose a bad customer than a employee that reacts even a little rudely (which he didst in your case) when provoked. Unsurprising you have no employees under you, can only imagine how you would pass blame and hold those under your power responsible for whatever your frustrations of the day are.
Likely, you were told the same BS to appease your whinging and absolutely nothing came from the complaints except this entertaining thread.
GG GD
That's ok if he punched me. In a time of compensation claims everywhere , I'd be all over them like a rash.
On friday, DPD courier was due to turn up with my parcel (nothing to do with OCuK, it was a drum case) between 3.30pm and 4.30pm. Didn't happen and no further texts. Just happened to look on my tracking, and it now said it will be delivered between 6am and 10pm. Thanks for the apology text saying you'll be delayed!
Got on the phone to them, half an hour of 'someone will be with you shortly' recorded message before I finally gave up and disconnected. At 6pm the courier arrives by which time I'm a bit angry. I said to him "only an hour and a half late then". Now what he SHOULD have done, seeing as how I'm the customer is say "I do apologise for the delay sir, my van had a problem.. etc"
Because apparently his wheel needed changing.
Instead, the first thing he said was "I can take it back if you want" sarcastically. This is of course led to a slightly heated argument with him. He even told me me that I had attitude by the way I started the conversation. Well, yes I did! So? All he needed to do was say sorry and divert any conflict.
I managed to speak to DPD today who were very good, very apologetic and emailed my complaint to their quality control. I also left the same complaint on their feedback page saying that this driver doesn't know how to speak to customers.
You might tell me I'm being too fussy, or you may agree?