Poll: Rude recipient of parcel. Find out how the thread ends, using this amazing trick

Is Merlin5 "being too fussy"?

  • Yes

    Votes: 390 90.9%

  • No

    Votes: 39 9.1%
  • Total voters
    429
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Merlin5 said:
You could find a ton of people in for instance the network forum who have complained to virgin media or some other company about something. Does this mean the person they speak to is responsible for the problem? No, but they are the person representing the company and who the customer vents at. Get real.
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Most customers think they have a right to speak to employees in such a manner.

No matter how much you try and justify your actions, you simply can't...
 
C.R.A.Z.Y said:
Nothing worse than an arrogant and condescending snide comment when you're already tired, stressed and at the end of your tether!
No wonder the poor fella lost his kool and to top it off you then doubled-down and tried to get him sacked / in trouble with his employer :mad:
It appears you are happy to dish it but cry like a baby when someone retaliates and stands-up for themselves, I suggest if you can't handle snide comments then don't dish them out!!
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I think this is the first time we have agreed on anything, but you are spot on. :)
 
Merlin5 said:
You could find a ton of people in for instance the network forum who have complained to virgin media or some other company about something. Does this mean the person they speak to is responsible for the problem? No, but they are the person representing the company and who the customer vents at. Get real.
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But that's the person in the call center's job - to deal with customer issues. It's not the delivery guy's job to deal with you attitude, he's just there to deliver your parcel. You wouldn't rant at the Virgin Media guy coming to fix any issues you've had, would you? (well, going by this thread, you probably would).
 
Merlin5 said:
Arrogant? If it's no wonder the guy lost his cool, why is it any wonder that I lost mine? Do you think I was at home chilling out playing call of duty like you or many others here probably do every day?

Like I've said earlier in this thread, the face you see representing a company is the face that takes the brunt of your frustration, whether it's his fault or not. Yes it's unfortunate for him, but not the end of the world and he should not have answered back. Have some standards.

You could find a ton of people in for instance the network forum who have complained to virgin media or some other company about something. Does this mean the person they speak to is responsible for the problem? No, but they are the person representing the company and who the customer vents at. Get real.
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You seem to be missing the point that most people don't vent at the person representing the company. The normal thing to do is not to vent hence why over 90% of people say you are wrong. You should never have spoken like you did.
 
Thekwango said:
I'd like to know what the business is that the OP runs so I could avoid like the plague as he definitely seems like someone I would not want to have any interactions with in any shape or form.
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He's a drummer, need I say more :D

I've been playing in bands for 46 years and it's always the drummers who ruin it. I've just given my notice in to the band I've been with for the last 16 years because of the drummer.
 
Swifty55 said:
Most customers think they have a right to speak to employees in such a manner.

No matter how much you try and justify your actions, you simply can't...
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you should try being a bus driver like myself. i get this attitude day in day out. luckily for my sanity i take no notice although i know of others that have just snapped under the pressure.
 
Merlin5 said:
Arrogant? If it's no wonder the guy lost his cool, why is it any wonder that I lost mine? Do you think I was at home chilling out playing call of duty like you or many others here probably do every day?
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Stop making assumptions about people you know little to nothing about.
You're just:
VZPkHqw.gif

A bigger hole :p
 
Surfer said:
I voted not fussy but re-reading it yeah you are being very fussy. And this is coming from someone who is rather fussy about deliveries as well lol.

They communicated with you quite clearly when it would arrive. It would be different if they txted you one thing and then didnt deliver and no further communication. BUT they did txt you with a follow up ETA. You took the hump because it wasnt the original time. Feel sorry for the driver getting you lol.
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In the interest of transparency, would you like me to change your vote?
 
wizzard said:
you should try being a bus driver like myself. i get this attitude day in day out. luckily for my sanity i take no notice although i know of others that have just snapped under the pressure.
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It winds me up. They wouldn't say a peep otherwise and then become shocked if you reply back in such a manner.

Bit like the OP tbh. :rolleyes:
 
I used to love my previous job in "customer service" simply because it was fully expected to give anyone that came at you with an attitude like the OPs both barrels and tell them to go elsewhere. Any less would be frowned upon.
 
tom_e said:
I used to love my previous job in "customer service" simply because it was fully expected to give anyone that came at you with an attitude like the OPs both barrels and tell them to go elsewhere. Any less would be frowned upon.
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Indeed, decent companies don't except or allow customers to be rude or aggressive to their employees.
 
wizzard said:
you should try being a bus driver like myself. i get this attitude day in day out. luckily for my sanity i take no notice although i know of others that have just snapped under the pressure.
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My bass player has been a bus driver for years in Stoke and he comes out with some good stories.
Click on my sig and he's the fat git to my left.
 
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