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Poll: Rude recipient of parcel. Find out how the thread ends, using this amazing trick
- Thread starter Merlin5
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Soldato
My mistake you did not mention how long you spent complaining to them on the phone AND over the internet on their feed page AFTERWARDS, as you only mentioned your whinging prior to the delivery.
So three whinges about the same delivery AND rudeness to the courier. With all that whinging taking up your busy schedule, its hard to believe you manage to run a business at all, let alone reach the door in time to answer it
Lol at everyone siding with the courier. Unbelievable.
I paid a shipping fee and the product from the company that booked the courier. Therefore, I am the customer.
Wrong.
Caporegime
Wow, I came back and there were 4 more pages, and a poll! Spectacular. 
Soldato
oh my - what a truly sad read this has been. I'm actually shocked the OP thinks his smart arsed comment is acceptable. truly quite baffling. I'd like to know what the business is that the OP runs so I could avoid like the plague as he definitely seems like someone I would not want to have any interactions with in any shape or form.
what an apparently horrible individual.
what an apparently horrible individual.
Because I expect better from one of the largest courier services in the country. I expect better from ANY courier service tbh, particularly as there is so much choice now, and so much choice in all types of business. Because with proper training, they'd take it on the chin and they'd know not to start anything that can anger the customer more. Does that really not resonate with you?
I run my own small business, I don't employ anyone. If however, I employed people and heard that one of my employees talked back to a customer like this courier did to me, he'd be a on a yellow card. I wouldn't want one bad apple ruining my business.
Maybe take your business elsewhere and use a different courier then, as you are the customer?
Soldato
Fixed for you.
When customers behaved like this to my employees in previous jobs, i told the customer some bs about seeing to it just to shut them up. I would then tell the employee not to worry about the guy with a bug up his butt and to take 5 and chill out.
Would much rather lose a troublesome customer, than have employees constantly feel like they are trapped between a boss who wont support them and a customer with a self entitled attitude and no regard for others. My employees would deal with many customers and its much easier to lose a bad customer than a employee that reacts even a little rudely (which he didst in your case) when provoked. Unsurprising you have no employees under you, can only imagine how you would pass blame and hold those under your power responsible for whatever your frustrations of the day are.
Likely, you were told the same BS to appease your whinging and absolutely nothing came from the complaints except this entertaining thread.
GG GD
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I think you're deliberately missing the point. I had no choice in the matter of which courier. My point is that in business, the employee does not talk back to the customer/end user.
Btw, I can't possibly reply to all the people here. So if I happen to reply to you, do feel honoured.
Surely as THE CUSTOMER you have a choice in who you use
or is it in fact that the seller has the choice as they are THE CUSTOMER
I think you're deliberately missing the point. I had no choice in the matter of which courier. My point is that in business, the employee does not talk back to the customer/end user.
Btw, I can't possibly reply to all the people here. So if I happen to reply to you, do feel honoured.
I hope you never get a letterbox delivered by courier ...
You're just arguing semantics. They're both the customer as the experience of both have an impact on the success of the delivery company (and they both receive a service from them).
Soldato
Poll is more decisive than EU referendum, every time I look, the yes vote heads closer to 99%.
Deleted member 651465
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Deleted member 651465
He's not the customer. He's the guy that they hate delivering to, now
As someone that trains staff in de-escalation skills and how to deal with violence and aggression what you've done OP is classic passive aggression. Now imagine he'd snapped and punched you one... I've seen people do worse for less. All easily avoidable with a bit of common courtesy.
As someone that trains staff in de-escalation skills and how to deal with violence and aggression what you've done OP is classic passive aggression. Now imagine he'd snapped and punched you one... I've seen people do worse for less. All easily avoidable with a bit of common courtesy.
I think you need to read what had been said about this already. I've paid a shipping fee and am an end user to the courier, but yes, not a direct customer Therefore I have at least some say in the way the courier service acts towards me.
Soldato
Sorry op - you're being too fussy and I'm not in the slightest bit surprised the driver responded as he did.
He's not the customer. He's the guy that they hate delivering to, now
As someone that trains staff in de-escalation skills and how to deal with violence and aggression what you've done OP is classic passive aggression. Now imagine he'd snapped and punched you one... I've seen people do worse for less. All easily avoidable with a bit of common courtesy.
That's ok if he punched me. In a time of compensation claims everywhere , I'd be all over them like a rash.
And clearly he needs de-escalation training.
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