Poll: Rude recipient of parcel. Find out how the thread ends, using this amazing trick

Is Merlin5 "being too fussy"?

  • Yes

    Votes: 390 90.9%

  • No

    Votes: 39 9.1%
  • Total voters
    429
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As a former courier for ANC (now Fed Ex UK) I can well understand his response to you given your original line that he's undoubtedly never heard before that day,not!

He probably had anything up to 100drops that day and more than one would have given him attitude,it was a daily occurrence for me - I never started it and am always courteous to my customers but, I would certainly bite back at those who started at me, I found it actually broke the monotonous nature of the job!

Even now, working for a high profile haulier, if somebody starts with smart comments they get told either "fine, sign the POD refused and ill take it away at your expense" alternatively "this is my bothered face" they soon get the picture and usually apologise for coming across like a tool be it intentionally or not.
 
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The customer isn't always right. Sometimes the customer is a self important arse. My partner works in retail and the tales she brings home about people she has had to deal with and their massive superiority complexes are shocking. Yes the courier was slightly late, yes that's a bit annoying. No paying for postage does not give you carte blanche to inflict yourself upon the courier. You come across as the kind of person who feels that just because he's holding the cash he should be treated like God.
 
Your sarcy comment just indicates a lack of empathy. What you should do is try being a courier for a few weeks, then see how you deal with sarcy comments like yours. It's a hard job, but you are just showing a lack of understanding and appreciation.

Sure, the courier could have said "Sorry Sir ..." etc, but that is sometimes hard when you've had a long and hard day.
 
SMN said:
I find its hit and miss with delivery drivers. Some of the Amazon delivery guys I get are happy as anything, nattering away, smiley, etc. And then I get a few, and DPD in particular, who are on a bluetooth earpiece chatting away - shove the parcel at you, followed by a pen and a tablet, and then leave without saying anything. Manners cost nowt, springs to mind.
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Exactly.

radderfire said:
Your sarcy comment just indicates a lack of empathy. What you should do is try being a courier for a few weeks, then see how you deal with sarcy comments like yours. It's a hard job, but you are just showing a lack of understanding and appreciation.

Sure, the courier could have said "Sorry Sir ..." etc, but that is sometimes hard when you've had a long and hard day.
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Oh, like I haven't also been working my arse off every day? You just couldn't be more wrong. I run a business and wouldn't dream of talking back to a customer. And all I did was make a single sarcastic comment because I had things to do and couldn't leave the house to do them.

It's not a case of the courier could have. The courier should have.
I'm not exactly the worst kind of person for making one comment to him. I didn't swear at him. Someone in this thread said nobhead, presumably directed at me. In my book that makes him the worst kind of person.

While DPD are hardly going to crumble because of me complaining, it's basic training to be polite and courteous when representing your company. And for those who still think I'm not the customer just because the courier has other deliveries to make, just remember that if no one bought anything from shops, then the courier services would have no one to deliver to and therefore would make no money. So stick that in your pipes and choke on it :D
 
Merlin5 said:
Someone in this thread said nobhead, presumably directed at me. In my book that makes him the worst kind of person.
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I would have RTM'd that post. Personal insults are forbidden. When I first joined this forum I was RTM'd to death lol, but I've learned to be a little more restrained when dealing with idiots.
 
Did you just agree with a quote saying manners cost nothing yet you seemed to have totally forgotten that as you were rude before the guy even got a word out?
 
tom_e said:
Did you just agree with a quote saying manners cost nothing yet you seemed to have totally forgotten that as you were rude before the guy even got a word out?
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He says he would never treat a customer like that but rather i imagine he would never notice given how oblivious he has been :p

OP problem is that he assumes that whatever made his parcel late is the delivery drivers fault and so uses that excuse to be rude to him.

Love to see a poll on this.
 
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Oh "The customer is always right" chestnut. Oh god!

It can't be anything further than the truth. So it's OK to abuse someone because you think as a customer you are right?
 
LeeUK said:
Oh "The customer is always right" chestnut. Oh god!

It can't be anything further than the truth. So it's OK to abuse someone because you think as a customer you are right?
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The fact that this phrase exists, is definitely one of the reasons why working anywhere in customer service totally sucks. Gives "customers" an unearned sense of entitlement.

wordy said:
** Removed post goes here **
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Then prepare your shields! A forum warning is in your future :)
 
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Strong thread backfire. I am always polite to delivery people since I believe they have a stressful thankless job and problems are always due to too many parcels to deliver or their van breaking down.

Also it could mean the difference between them making the effort to come into the building and leaving my parcel outside my flat door, rather than just leaving it at the postbox in a public area, or taking it back and marking me as not home.
 
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