Soldato
Name change to 'The wrong customer'
Then prepare your shields! A forum warning is in your future
Hopefully his manager will file your complaint in the bin.
Well I think you're wrong. There's no excuse for someone being sarcastic to a customer when ultimately it's the customers paying their wages.
You were in the wrong on this one IMO.
There was absolutely no need for a sarcy comment. It'll be interesting to see how he handles your deliveries in the future
Not a customer .
You started things off with him so I am not surprised that he had the response he did for you when you said that to him. You didn't need to say that to him at all. He obviously had a really long day made even worse by him needing to change a tyre. Your comment to him indicates that you believe he was just messing around instead of delivering your important package within the time frame you were expecting. DPD couriers have a certain delivery window that they have to adhere to, otherwise they're physically unable to deliver the parcel because their handheld scanner doesn't let them. We've had instances where the driver has been 5 minutes early for his delivery and he's had to stand around and wait until his scanner would allow him to scan the delivery in.
Stop being so high and mighty. I can't believe you complained to their HO as well. He had a flat tyre ffs! Hardly his fault. Unfortunately most customers adopt this attitude. You're lucky that today we even get a 1 hour delivery window. I remember when it was just "you'll get it when you get it" and people had to be happy with that!
You might tell me I'm being too fussy