Poll: Rude recipient of parcel. Find out how the thread ends, using this amazing trick

Is Merlin5 "being too fussy"?

  • Yes

    Votes: 390 90.9%

  • No

    Votes: 39 9.1%
  • Total voters
    429
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Feek said:
You're not the customer. The customer is the company/person who booked the courier.
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We have a winner!

It makes no odds if I pay extra at the checkout for a delivery option, the company where the product is coming from is the customer.

I am the recipient. If things don't go to plan regarding when the item should have been delivered, I contact the company who sent the item. The company, as the customer of the courier, then chases things up, perhaps including financial compensation.

I don't have the right to have a dig at the courier driver when he/she arrives. It's in their interest to get their delivery load delivered as soon as possible, providing they are not taking liberties with the security of my parcel and how many unexpected pieces I find in the package from damage.

Maybe he/she was stitched up with a crazy workload, maybe something happened to the van. Stuff happens.
 
Merlin5 said:
I have lots of couriers deliver stuff and I've never had a bad word to say to any of them. So because I made a sarcastic comment in frustration to this guy, I'm the worst person in the world, lol. I'd say there's more anger from forum members here than myself. No doubt a quite a few angry call centre employees venting on me because they get this from customers every day.
If any of you run a business, god forbid. Remind me not to buy from you because no doubt your customer service will suck. :p




The representative that shows up is usually the face of the company that a customer vents his/her frustration on, and should take it on the chin. Surely you must know that? It was a moment of anger. We sometimes say things in the heat of the moment. It's still bad form for a rep to retaliate unless I'm physically kicking him to the floor.

So to sum up then. OP gets a roasting from forum because he shouldn't have expected the courier to act professionally, and the OP should have hugged a tree. :)
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To sum it up you have double standards. You are just as wrong if not a little more wrong for starting it then the courier. Just because you are a customer it doesn’t give you the right to be disrespectful to someone who was doing everything correctly.

Look at it from the driver’s point of view, it wasn’t his fault he was late, it wasn’t his fault you didn’t get a text, he doesn’t deserve people being rude to him while he is doing his job. He has the same right to respect as the customer does.

"The representative that shows up is usually the face of the company that a customer vents his/her frustration on, and should take it on the chin. Surely you must know that?"
That's not how it works which is why so many people are saying you are wrong. The courier has the same right to respect as the customer. Most places don't allow the customer to vent or be rude many even have a sign up saying this is the case.
 
Kenai said:
Regardless of the customer or not customer technicalities, which part of you paying for something do you feel entitles you to be rude to someone who is simply trying to do their job?
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What did I do then? Insult his mother and his family? No, I vented some mild frustration as I'm sure you have at some point in your life unless you're a complete angel. All he had to do is placate me with a simple apology. Why is saying sorry such a difficult concept these days?
 
Merlin5 said:
What did I do then? Insult his mother and his family? No, I vented some mild frustration as I'm sure you have at some point in your life unless you're a complete angel. All he had to do is placate me with a simple apology. Why is saying sorry such a difficult concept these days?
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Did you apologise to them for your sarcastic comment?
 
OP - has it occurred to you that couriers are by nature a vengeful breed, railing against the injustices that a cruel world has heaped upon them? And this one knows where you live... :eek:
 
Merlin5 said:
What did I do then? Insult his mother and his family? No, I vented some mild frustration as I'm sure you have at some point in your life unless you're a complete angel. All he had to do is placate me with a simple apology. Why is saying sorry such a difficult concept these days?
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Why couldn't you be polite and placate him for trying to do his job really hard and due to no fault of his own being late. He was most likely mildly frustrated as well and he didn't come and insult you. You could have said thank you and made his day better. Instead you made a already bad day worse with no regards for his feelings.
 
Read OP, not read replies, my first thought after reading OP, you deserved it, especially the "i can take it back" remark, you would have got the same from me.
 
Merlin5 said:
What did I do then? Insult his mother and his family? No, I vented some mild frustration as I'm sure you have at some point in your life unless you're a complete angel. All he had to do is placate me with a simple apology. Why is saying sorry such a difficult concept these days?
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You were rude to the guy, it was unnecessary. It's very simple. Count me an angel then, because I'm genuinely not rude to people who are simply doing a job.

All you had to do was not treat the bloke like crap, why is that such a difficult concept for you?
 
Merlin5 said:
What did I do then? Insult his mother and his family? No, I vented some mild frustration as I'm sure you have at some point in your life unless you're a complete angel. All he had to do is placate me with a simple apology. Why is saying sorry such a difficult concept these days?
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Why would he provide you with an apology when you were unnecessarily rude to him? If you'd have been nice, you'd have probably got one.
 
Merlin5 said:
Yes, I'm not a DIRECT customer. Does that make me any less relevant to the courier service? What part of me paying the shipping fee do you not understand? Ultimately, the company that employed the courier are getting all or some of the fee from me towards payment for the courier. So whichever way you want to slice it, if I didn't buy the product, I wouldn't pay a shipping fee, which wouldn't go the courier.
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I accept that you've paid a shipping fee but you paid it to a third party, not the courier. The courier does not have a contract with you, they won't talk to you about their service because you've not directly employed them. If you have a complaint, go to the supplier of the goods, don't take it out on the courier.

People forget about how many couriers used to be where you got a day and if you were lucky, they arrived that day. Now many couriers not only give you a specific time slot but you're given a method to track the driver online and see where they actually are at any given moment.

Your parcel was 90 minutes late, did that actually cause you any inconvenience? You haven't mentioned that it did (and I'm quite sure that if it had done, you would have). You still got it on the day that you were supposed to, it wasn't damaged and there's really no problem.

Your last line of the original post said:
You might tell me I'm being too fussy, or you may agree?
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You're being too fussy.
 
Merlin5 said:
What did I do then? Insult his mother and his family? No, I vented some mild frustration as I'm sure you have at some point in your life unless you're a complete angel. All he had to do is placate me with a simple apology. Why is saying sorry such a difficult concept these days?
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First thing you said to him was a rude comment! Why should he have to say sorry after that?
 
Merlin5 said:
If any of you run a business, god forbid. Remind me not to buy from you because no doubt your customer service will suck.
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It's too late. You're probably already a customer of all these businesses under your own random, indirect definition of what a "Customer" actually is.
 
Kenai said:
You were rude to the guy, it was unnecessary. It's very simple. Count me an angel then, because I'm genuinely not rude to people who are simply doing a job.

All you had to do was not treat the bloke like crap, why is that such a difficult concept for you?
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"Only an hour and half late" said in a soft voice. That's treating him like crap? Perhaps I almost made him cry? Poor bloke.
 
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