*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****

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Remember guys a lot of these announcements you are reading are not applicable to the UK, so I wouldn't get excited for new revision boards in 2 weeks, it is going to be a lot longer here.
 
i was thinking surely the turnaround wouldnt be that quick, because they may have sorted the issue with the chipset, but i would have thought it would take some time to distribute these to the various manufacturers, then for them to integrate them to the new boards, and them to them to distribute the new boards to retailers.
 
Nullki said:
That said, I'm a bit disappointed in OCUK for not providing more info. I would have at least expected an e-mail saying "Dear Customer ...
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I too am eagerly awaiting a email from ocuk regarding my system but im assured a little since


http://forums.overclockers.co.uk/showthread.php?t=18236550
Gibbo said:
All customers will be contacted once we have received a definitive Returns Procedure from Intel, should this be the case.
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Gibbo wrote this in his opening post
 
Oh, yeah. I can't really fault them for the way they've been dealing with the matter/the responses given here on the forums. I'm just saying that having to come to forums to find that info is a bit off. Even if they don't want to cause worry until appropriate measures are in place the customers were being informed of issues through other channels.
 
Hmm. If everything is being handled by the manufacturers, reckon there's any chance of an eventual (one use) shipping discount code for those of us who don't meet the forum loyalty requirements? I should probably pick up some Arcticlean for the eventual board swap, right? Never needed to do a reseat before so I have none in.
 
Nullki said:
H67/P67 are all that exist at the moment.

Data loss should be a none-issue - . In the worst case, your dad will lose data being written to the drive when the failure occurs. Corruption or loss of existing data will not happen.
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DEFRAG and storage managment tools will count as activity that can loose your existing data!
 
errata said:
DEFRAG and storage managment tools will count as activity that can loose your existing data!
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Most modern defrag utilities use the Windows APIs and move one file at a time - I'd hope they'd be written well enough to stop if they hit a write error, so you'd only lose the last file (which could be a problem if that's a critical system file). Power failure at the wrong time could have the same result.

Storage Management tools usually come with a warning to back up first - a power failure could do just as much damage.
 
Nullki said:
....
I should probably pick up some Arcticlean for the eventual board swap, right? Never needed to do a reseat before so I have none in.
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Once you sort yourself with ArctiClean kit for only £4, there's enough to keep you going for ages.

I've got some Arctic Cooling MX2 compound left over from my recent build (was included for free) and I'm looking at getting something better for lower temps on water as my clocks are edging towards 55c @4.5Ghz, any suggestions what has worked a treat so I can get some in time of the swap?
 
Any more news on this for us UKers?

NOTE am not moaning.... (well not really ;) ) I love my new asus mobo based sandy system and i dont even need the new ports yet

BUT

I REALLY fancy one of those water coolers currently on special but cant be bothered stripping my pc down twice ;)

currently i cant go over 3.8ghz otherwise my cpu goes above 85degs on using prime which is not really ideal!

Am just wondering if i should buy it now - the cooler - incase it goes up in price again, or if i could wait and just sort at the time - just incase there is a fault with the cooler
 
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ScottiB said:
yes please do not read statements from any region other than the UK. All MSI subsiduaries have had to develop their own plan due to differences in their channel arrangements and consumer laws.
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Any update on what MSI UK plans to do?

Will UK consumers be forced to pay to return their boards to either MSI or the retailer they bought it from?

Will there be cross shipping?

Come on MSI, it's been announced your manufacturing the new B3 boards, stop being so coy about the process, the US knows, what about us who pay over the odds in the UK :mad:
 
dave_beast said:
I've heard through the grapevine that motherboard manufacturers may exchange at the doorstep in cases like this, essentially having the courier collect the old and deliver the new replacement mobo at the same time, this is the best cost effective and best customer service method.
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That could be funny, bloke turns up at your door, you swap your motherboard for a box of similar size. As he rides away on his scooter you realise youv'e got Texan BBQ & garlic bread. :eek:

Below is how the american company UPS will handle the recall. :)



 
firewallblocked said:
That could be funny, bloke turns up at your door, you swap your motherboard for a box of similar size. As he rides away on his scooter you realise youv'e got Texan BBQ & garlic bread. :eek:

Below is how the american company UPS will handle the recall. :)



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What does it say her name is "Sandy Bridge"
 
Now that things have quietened down a bit on this issue, I expect there are a lot of Sandy Bridge motherboard owners who are wondering, "I wonder if I should have registered my board anywhere", or "how will I be notified when a replacement is ready for me?"

Well, it may not be the same the all mobo manufacturers, but in the case of Asus UK, anyone who is at all concerned can call their Customer Services Dept on 0870 1208340 and select the 'other components' option.

I did this recently, and spoke to a very helpful agent in Estonia, who first checked my board's Serial Number, to confirm that it was actually one of affected ones and then, after taking my email address assured, me that my details will be added to their list and I would be contacted with further information in due course. He then gave me a call reference number, and again confirmed that the board will definately be replaced at no cost to myself.

You can't ask for more than that, at this time, I don't think.
 
dave_beast said:
Come on MSI, it's been announced your manufacturing the new B3 boards, stop being so coy about the process, the US knows, what about us who pay over the odds in the UK :mad:
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Please have some patience, i'm just finalising the arrangements, but it takes some time to get everything planned, confirmed and arranged.

what I can tell you at the moment is that we will ask end users to register their product with us (method not yet confirmed), then, once replacement (B3) stock is available we will arrange to collect the board, once the board is back at a service centre and it's been inspected we will ship the replacement.

As we don't expect to see stock this month & the deadline for registration is likely to be the end of April there is still plenty of time to get everything set up before we can start the exchanges.
 
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