Soldato
dont worry!
*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****
- Thread starter Gibbo
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dont worry!
Permabanned
Why should they have to? I mean, it is bad enough that one has to pull their PC apart to send back a faulty part, but to be without your PC for two days as well is a joke.
I don't mind pulling my PC apart, but going without my PC for days would hack me off.
To give you an example, Gigabyte I think it was are taking back boards on cross-delivery and on top of that, they do not even care whether it works or not - the board just needs to be in one piece.
Soldato
Yes, but why should we/I have to when in the US they're doing cross shipping and doorstep exchanges?! Apparently in the UK it's a logistics nightmare, but in the US which is bigger and more populated it's now?!
Soldato
I know, some of these posts you would think they have the seti DB running on power 7...
Not a crysis rig that might get turned on.... Possibly.
ASUS in the UK don't seem to know what's happening as yet despite the fact that the US process seems to have been settled with various options being offered.
If ASUS go the MSI route than that will be a complete pain for me being offshore. It takes 3 working days at best to ship either way, plus the checking bit when it gets there. So that could be a fortnight to be without my PC for no fault of my own.
If ASUS go the MSI route than that will be a complete pain for me being offshore. It takes 3 working days at best to ship either way, plus the checking bit when it gets there. So that could be a fortnight to be without my PC for no fault of my own.
Associate
I have phoned Asus support in the UK and am awaiting a call back to clarify the process. I'm using all the SATA slots so will want to update the motherboard as soon as I can.
I'm also going to see if ASUS will offer a step-up option... I would love to upgrade to a Maximus IV
I'm also going to see if ASUS will offer a step-up option... I would love to upgrade to a Maximus IV
Cant believe the route MSI have taken, very dissapointed, i cant be without a pc for more than a day, i have work to do via email and a decent performing pc.
Its rubbish about the logistical side of things, its just cheaper for them to do it this way.
It will be my last MSI product if this is the route they take.
Its rubbish about the logistical side of things, its just cheaper for them to do it this way.
It will be my last MSI product if this is the route they take.
Associate
Not sure if anyone has seen this but ive just checked the Asus website to see if there's a new bios and all the boards have a new Rev 3 version also. I'm wondering if Asus have started making the new boards?
all Intel partners are already in the process of making the new revision boards and, all being well, MSI at least expect the first stock to reach the channel in the second week of March.
with regards the cross-shipping option, we currently have no method of processing card payments and unless we are able to do this then cross-shipping is not an option that we can explore.
I have to admit that I am surprised by the reaction but i'll feed it back and see if we can improve on it.
please be aware that, as far as I am aware, no competitor has yet got a better exchange scheme in place.
with regards the cross-shipping option, we currently have no method of processing card payments and unless we are able to do this then cross-shipping is not an option that we can explore.
I have to admit that I am surprised by the reaction but i'll feed it back and see if we can improve on it.
please be aware that, as far as I am aware, no competitor has yet got a better exchange scheme in place.
Soldato
For those who don't want to, or can't afford to have any down time, one option would be for them to buy a new board from their initial supplier, or retailler, at whatever price they initially paid for the board in question... or indeed to order a better one if they prefer, and then RMA the 'faulty' board, at either the supplier or Intel's expense, for a full refund.
A bit messy I know, and probably not the most ideal solution, but it would at least save the wait of however long an exchange would otherwise take, if you don't want to wait that long.
A bit messy I know, and probably not the most ideal solution, but it would at least save the wait of however long an exchange would otherwise take, if you don't want to wait that long.
It just seems really poor customer care to expect the customer to be inconvienced at all.
Whats with the card payments, ideally someone should arrange with me, including a saturday or after 6pm week day to exchange board, i hand my board over and get a new one, simple. Its the same way Sony opperate when you get a refurb or replacement PS3.
Will there be a partial refund for those that choose to keep the boards, as i dont really need to change it only ever have 2 hard drives.
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Associate
I also don't get what's with the card payment deals, surely your not expecting us to pay for it? Or is it just incase someone decided to send the box back, without the mobo in it?
Yes. I think ASUS in the US are requiring card details to secure a cross swap in order to protect them from that type of situation. In practice, they should just hold the payment "just in case" rather than actually taking it and then delete once they are happy. I've never liked that type of set up since it gives ASUS control over your card details. But there we go.
ScottiB - I sort of see why you are surprised. If this was a normal situation and something had gone wrong with a part, most suppliers will await the return of the item to test before sending out a replacement. But, where the supplier knows that the item is definitely faulty, often they will send out the replacement straight away without waiting/testing. Those of us who have the faulty boards think it should be classed as the second situation. Suppliers - perhaps since the boards can function without problem through the 6GB/s ports - seem to think it is more akin to the first type of situation.
Ultimately, there is a known problem, everyone agrees that the boards have to be replaced, Intel will presumably pick up the entire cost, so why on earth would suppliers not wish to operate a cross swap rather than risk completely alienating customers already peaved due to the position in which they find themselves?
It's quite simple really, when the revised board is available purchase one, on delivery, remove the old board and send it back for a full refund........oops I mean contact whoever you purchased it from because they will be paying to collect it, install new board. No downtime
.I agree with you though it's a very poor way to do things and I can't be without my system either. Given the relatively small numbers sold of these faulty boards out there and the fact Intel are paying/covering manufacturers, I would expect a replacement and bin/keep the old one. One of my hard drives has developed a serious clicking noise problem ONLY since it was attached to the new motherboard and since the dicovery of the problem I have moved it to the sata3 but it's still making that noise now, i'm not going to get any assistance with that either.
Personally these companies need to front up like intel did and look after their customer base properly, otherwise they will surely be putting their loyalties in other brands.
Are we expected to believe that someone like MSI as 'currently have no method of processing card payments'..................I mean please that's almost a joke. Someone as big as MSI a)can't take card payments and b)can't setup something for card payments, it's not sheeps, it's not cows, hang on it's bulls...
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Permabanned
So ridiculously slack. Sage pay costs £20/m, will allow you to do an payment hold and can either be integrated into an application with their simple API or they supply an online terminal interface.
Soldato
My guess is its exactly that, Western Digital used to take card details for HDD swaps, not sure if they still do, but unfortunately there will be some people who would try it on
It's all about the money. Intel will be weighing out to the manufacturers over this issue including compensation to cover among other things logistics. The manufacturers then find the absolute cheapest way to sort it out with a view to profiting out of it, and make no mistake they will be making money from this situation, and don't forget there will be people who decide not to bother as they will be using no more than 2-4 drives anyway.
It is time for these companies to stop 'talking' customer service and actually deliver it !!!
It is time for these companies to stop 'talking' customer service and actually deliver it !!!
I would also like to know why MSI feel the need to inspect the motherboard given the replacements are being handed out no question. Do you call that customer service? You don't think they will try and repair them at their service centre do you?
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