*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****

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robj20 said:
I understand what your saying. Just feels like the company isnt willing to go far enough for what i would expect.

There are plenty of couriers that offer swap at the door service why not take out a temporary contract with one of them?
Fair enough it costs more, but whats it worth in return customers.

Be interesting to see what the other manufacturers choose to offer.

I have to admit though its good having an MSI rep on here i cant imagine i would be getting such quick responses with the other companies via email or such.
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I assure you that we will do everything we can, even if that means that I personally have to contact each & every customer to arrange the exchanges.

in my experience it's actually cheaper to do a doorstep swap out but it's nowhere near as simple to arrange and for insurance purposes we would still need to hold payments.
 
VoG said:
i suspect in ASUS's case, as they don't have a uk RMA base they'll either offer a refund, or get the supplier ( ocuk/whom ever you bought from ) to replace it like for like, if it's the latter, don't expect any cross shipping is all i can say.
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Just as things were looking up with England about to win a one day match.... it all comes crashing back down again :(
 
I had an email Yesterday from GBt-tech saying "as soon as our B3 stepping motherboards are available we will contact you."

I asked them by return email what will be the procedure and stated that i dont want to be without my board so i wait for a response, I will be suprised if its treated like a normal RMA because after all these boards have been sold Faulty. I am almost tempted to get a B3 Maximus and get a refund on this UD7
 
DanielMMS said:
Just as things were looking up with England about to win a one day match.... it all comes crashing back down again :(
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well i could be wrong but the fact ASUS's RMA dept is in the czech republic, makes me think it'll have to be handled by the suppliers, as anything else would be too costly & time consuming.
 
Cant believe the route MSI have taken, very dissapointed, i cant be without a pc for more than a day, i have work to do via email and a decent performing pc.
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So what happens if something in your pc fails then? I'm sure for one day you could use your backup pc, you do have a backup pc right as you cannot be without your pc for a day?
 
I think the mobo manufactures are stuck between a rock and a hard place. If peoples want to complain, pick up the phone and call Intel, it's their dodgy testing that's put all of use (inc ASUS\GIGABYTES\MSI) in this boat.

Having said that, I expect the account managers for all mobo board companies to have picked the phone up and called Intel. I'd be demanding that all of the costs (both theirs and the end user) are covered. In turn, after all this is over and done with, Intel can make a claim against their insurence (Professional liablilty) for their loses.

it just takes one manufacture to say, "Look, your mistake Intel, pay for it and lets move on" - I just wonder if any account manager would have the guts to say that.
 
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Just my luck i atlast convince the wife to let me buy the "Ultima Tyrannosaur Intel Core i7 2600K Sandybridge System" and now there could be a problem? i know OC are aware and am glad to see there going to help out if needed, but as stated already i just dont play games on this computer i use it for work and being without it for some time is something i would really not look forward too...
 
Awahwah said:
I think the mobo manufactures are stuck between a rock and a hard place. If peoples want to complain, pick up the phone and call Intel, it's their dodgy testing that's put all of use (inc ASUS\GIGABYTES\MSI) in this boat.

Having said that, I expect the account managers for all mobo board companies to have picked the phone up and called Intel. I'd be demanding that all of the costs (both theirs and the end user) are covered. In turn, after all this is over and done with, Intel can make a claim against their insurence (Professional liablilty) for their loses.

it just takes one manufacture to say, "Look, your mistake Intel, pay for it and lets move on" - I just wonder if any account manager would have the guts to say that.
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Intel have already agreed to cover the cost...
 
Was going to buy, but now wondering whether I should wait for new board revisions.
I wonder if the new stepping in stores will be more expensive? Someone said about them being like 'gold dust'
 
Going on what we have learned so far it is looking like being at least two months before the 'new' chipsets are available, as the first ones to be produced will obviously go to motherboard manufacturers themselves, who are then going to look after the big system builders such as Dell and HP.

The boards will then filter into distribution and on down to the resellers, most of whom will have to deal with 'swap-outs' first, and who will no doubt impose an initial price premium for those who want one straight away, as they are bound to be in short supply at first.

It is a bit like looking into a crystal ball at the moment, as no one can predict an exact time scale yet, and this is of course going to vary between different manufacturers, and also the various form factors and models involved etc.

I supppose it really comes down to whether you want to put a system together now, or are happy to wait for a few months and buy everything then. I am sure that prices will eventually stabilise again, but of course we don't all have the same priorities! :)
 
ScottiB said:
on the contrary, we are trying to make the process as quick and simple as possible within the logistical limits that we find ourselves.

I can't exactly visit every customer personally to swap the board out for them can I? Instead we are trying to offer the quickest, most painless exchange process that we can possibly arrange.

Don't forget, it's in our interests to get as many of the affected boards off the market now, whilst Intel are covering most of the costs, rather than have to deal with them in 18 months time.

We found some issues with the chipset prior to launch during our Q&A testing, these were all reported back to Intel and fixed. This issue is solely down to a component which we did not manufacture ourselves and takes much longer than Intel's launch schedule allowed for Q&A to manifest. We are doing our best to minimise disruption to the end user. And I, personally, am doing my best to keep you informed, despite, it seems, most of my words being twisted :(
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Well intel didnt fix everythink did they.
 
unfortunately not Chippy :(

Montala said:
Going on what we have learned so far it is looking like being at least two months before the 'new' chipsets are available, as the first ones to be produced will obviously go to motherboard manufacturers themselves, who are then going to look after the big system builders such as Dell and HP.

The boards will then filter into distribution and on down to the resellers, most of whom will have to deal with 'swap-outs' first, and who will no doubt impose an initial price premium for those who want one straight away, as they are bound to be in short supply at first.
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I can only speak for MSI but we are expecting our first B3 stock to land in the UK the second week of March, some of that is being reserved for the direct exchange program and the rest will be going to our key customers (OcUK being one of them). I can't talk about pricing because, put simply, I dont know yet.
 
ScottiB said:
I can only speak for MSI but we are expecting our first B3 stock to land in the UK the second week of March, some of that is being reserved for the direct exchange program and the rest will be going to our key customers (OcUK being one of them). I can't talk about pricing because, put simply, I dont know yet.
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Thanks for the information ScottiB.

I assume that you are talking about complete retail boxed motherboards here, and not just the chipsets themselves, which I appreciate wouldn't be available to 'end users' anyway?
 
Montala said:
Thanks for the information ScottiB.

I assume that you are talking about complete retail boxed motherboards here, and not just the chipsets themselves, which I appreciate wouldn't be available to 'end users' anyway?
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I would doubt anyone in the UK could put one onto a board anyway tbh. :)
 
Bought a Gigabyte P67 from OCUK recently - should I contact them or will they contact me once the replacement process has been decided upon?
 
b0ng0 said:
Bought a Gigabyte P67 from OCUK recently - should I contact them or will they contact me once the replacement process has been decided upon?
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I filled in an online form to Gigabyte and then GBtech RMA contacted me back by email, but i cant remember which thread it was posted into :(
 
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