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So whats actually happening to asus p8p67 mobo's ? Are we getting refunds or getting replacements as I'm reading this thread and can't find a definitive answer.
So whats actually happening to asus p8p67 mobo's ? Are we getting refunds or getting replacements as I'm reading this thread and can't find a definitive answer.
If no expense was being spared then someone would be setting it up so you could use credit cards to secure advance replacements, instead of posting platitudes here. MSI will of had more than 2 months to set that up, but obviously don't want to.I can assure you that no expense is being spared to make the disruption as slight as possible, after all, a collect and return policy with same day turn around is far from cheap, Gigabyte's policy of asking the resellers to deal with it all is the most cost effective route. In my opinion this is unacceptable as it could lead to extensive delays for customers not able to swap the product in person.
If we are able to get everything arranged I hope to be able to offer a choice.
* To those of you happy to be temporarily charged for a replacement we will offer cross-shipping.
* To those of you not we will offer collect and return.
in answer to point 1) To minimise disruption we will offer to arrange collection and delivery to any convenient address which should remove the necessity to take a day or two off work.
in answer to point 2) I'm afraid that there is nothing that we can do about that, MSI did not create the problem.
In answer to point 3) hopefully a cross-shipping option will cover that
I filled in an online form to Gigabyte and then GBtech RMA contacted me back by email, but i cant remember which thread it was posted into
I also saw that thread in the forum but went back to it today, followed the link and the Gigabyte page where the form is located has been removed
If no expense was being spared then someone would be setting it up so you could use credit cards to secure advance replacements, instead of posting platitudes here. MSI will of had more than 2 months to set that up, but obviously don't want to.
Please don't patronise people with statements that are so obviously false.
He reckoned that there is a good chance that the board we get will be the faulty
boards which have had the offending part removed, replaced and then the
motherboard put though a very high temp oven to reflow them, and they will
continue to do this with the faulty boards they receive.
Amazing the amount of people who need PCs for their ultra important work, they can't possibly be without a PC at any point in the day. Yet... They don't have a backup machine? :|
Seems like bad practise to me. If I needed something that badly for a task that was that important. I'd have a backup in case the main one failed.
Yet in the US option 4 is being offered by many.therefore if i owned a motherboard company, and i had thousands of motherboards to recall through a problem which wasn't my own, i would go with either option 1 or 2 as options 3 and 4 have the potential to cause further losses and hassle.
you do know they could have kept quiet about the whole chip having a problem, it affects only 5% of motherboards. and could have stated any problems down to normal wear and tear.
BTW many people rely heavily on their cars, but I don't see people being castigated as idiots because they don't own a spare. Infact my cars have more downtime than my PCs.
My car is worth less than my PC setup.I am sure that if people could buy a car for the same cost as a PC they would!
Yet in the US option 4 is being offered by many.
Plus any RMA has those risks, and if someone sends back an empty box / false equipment just charge their card... simple really.
My car is worth less than my PC setup.
Then they could charge the card when they ship the replacement and credit when they receive the original.you obviously didnt read the fraud part of my post,
what if they decide to cancel their card? or their card expires that month? therefore even though you have a hold placed, it expires before you can implement the hold.
or what if they stole someone else's card details and managed to figure out their was a system to the serial numbers of the mobo's (their usually is) and placed 100 different rma's.
how can you possible do fraud with options 1 and 2?
if you send an empty box, the supplier will say, if it was stolen in transit, claim using the insurance and buy a new mobo.
with options 3 and 4, they would be opening themselves up to be vulnerable to many types of fraud and could incur huge losses.
Then they could charge the card when they ship the replacement and credit when they receive the original.
I'm no expert on this, it's not what I get paid to do. But it obviously is viable since it's being done in the US.
Personally I suspect that the process is being designed to be painful and annoying to limit the number of returns they get.
I personally hope they do a receive new part 1st then send in the old one. It is being done in the states so why not here? however if not then i guess it depends on turn around time as to how big an annoyance it will be. If they pay for next day pickup and deliveries, and therefore a turnaround time of say 4 days its not so bad. If however they dont, and the turn around time is closer to 10 days, then i will be really pi$$ed as it has been intimated that it will be as painless a procedure as possible and it is on that promise that a lot of people - myself included - made the purchase.
It is worth the companies getting it right however, if 1 board manufacturer offer a painless service where they ship out the new part 1st, but then another one doesnt offer that, then i know who will NOT be getting my money on any future purchases.