*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****

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So whats actually happening to asus p8p67 mobo's ? Are we getting refunds or getting replacements as I'm reading this thread and can't find a definitive answer.

You can read the official statement from Asus at http://event.asus.com/2011/SandyBridge/notice/ which will hopefully set your mind at rest, although I don't think that the exact details of how the replacements will be handled, by Asus, or whoever, have been announced yet.

If of course you just want a refund, you can get it now from the reseller who supplied your board, but you would have course then be left without one for at least a month.... well a Sandy Bridge one anyway! :)
 
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I can assure you that no expense is being spared to make the disruption as slight as possible, after all, a collect and return policy with same day turn around is far from cheap, Gigabyte's policy of asking the resellers to deal with it all is the most cost effective route. In my opinion this is unacceptable as it could lead to extensive delays for customers not able to swap the product in person.

If we are able to get everything arranged I hope to be able to offer a choice.
* To those of you happy to be temporarily charged for a replacement we will offer cross-shipping.
* To those of you not we will offer collect and return.

in answer to point 1) To minimise disruption we will offer to arrange collection and delivery to any convenient address which should remove the necessity to take a day or two off work.

in answer to point 2) I'm afraid that there is nothing that we can do about that, MSI did not create the problem.

In answer to point 3) hopefully a cross-shipping option will cover that
If no expense was being spared then someone would be setting it up so you could use credit cards to secure advance replacements, instead of posting platitudes here. MSI will of had more than 2 months to set that up, but obviously don't want to.

Please don't patronise people with statements that are so obviously false.
 
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I filled in an online form to Gigabyte and then GBtech RMA contacted me back by email, but i cant remember which thread it was posted into :(

I also saw that thread in the forum but went back to it today, followed the link and the Gigabyte page where the form is located has been removed :(
 
Man, this Sandybridge/CougarPoint issue is starting to get to me now, and I haven't got a 1155 mobo (yet).

Nevertheless, I'm gonna follow threads like this closely, so when I do upgrade, I'll know who's likely to offer the best (or just reasonable) after-sales service. It could make all the difference, compared to the few quid between similar spec mobos.
 
I also saw that thread in the forum but went back to it today, followed the link and the Gigabyte page where the form is located has been removed :(

Hi email them with your details , i remember the form asked the model and serial number of the board also where you purchased it from and if you wanted a replacement, i guess they can then allocate a number of the first to arrive for the rma people

[email protected];

edit: this link still works, it is one one i used ,then Gigabyte uk will send you an email :-

http://uk.gigabyte.com/press-center/news-page.aspx?nid=988
 
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If no expense was being spared then someone would be setting it up so you could use credit cards to secure advance replacements, instead of posting platitudes here. MSI will of had more than 2 months to set that up, but obviously don't want to.

Please don't patronise people with statements that are so obviously false.

lol

there are 4 solutions to this:

1. rma to supplier (im sure either the supplier or manufacturer will refund postage) and wait 2-4 days for a new board

2. rma to manufacturer (manufacturer pays postage) and wait 2-4 days for a new board

3. swap at door (manufacturer needs to arrange this)

4. holding charges on credit cards and sending out motherboards with a 30 day time limit for the customer to send back defective boards

only 2 of these solutions are fraud proof (the first two). with the 3rd option i could simply send an empty box and say that the delivery driver must have stole it, they cannot prove i sent an empty box and i can then auction the board on ebay or sell it elsewhere. with the 4th option, i could cancel the credit card as soon as i receive the motherboard (you can also buy throwaway credit cards), or order using stolen credit card details (the charge wont appear on any statement for at least 30 days due to holding period), etc, there are a million different ways to do it with option 4.

therefore if i owned a motherboard company, and i had thousands of motherboards to recall through a problem which wasn't my own, i would go with either option 1 or 2 as options 3 and 4 have the potential to cause further losses and hassle.

you do know they could have kept quiet about the whole chip having a problem, it affects only 5% of motherboards. and could have stated any problems down to normal wear and tear.
 
I was chatting with a mate of mine over the weekend, he is a microelectronics
engineer for a major company, and he actually said he would be very dubious
about sending back my board IF I think i can get away with using only 4 ports.

He reckoned that there is a good chance that the board we get will be the faulty
boards which have had the offending part removed, replaced and then the
motherboard put though a very high temp oven to reflow them, and they will
continue to do this with the faulty boards they receive.

Now I do not know about you guys, but I am not sure i would be happy if this was
the case,

1) the high temps involved could easily put undue stress on other parts of the
board
2) IF they did recycle boards sent in by other people, who knows what insane
vaultages etc have been put through them.

so am just curious if anyone in the know here (ESP some of the sales chaps from
various board manufacturers who frequent here) could refute this and put my mind
at ease :)

thanks

M.
 
He reckoned that there is a good chance that the board we get will be the faulty
boards which have had the offending part removed, replaced and then the
motherboard put though a very high temp oven to reflow them, and they will
continue to do this with the faulty boards they receive.

I would suggest this is highly unlikly, it looks like ASUS are going to a new PCB rev for the new B3 stepping (3.0). They don't have time to re-work exisiting boards as they needs to get them out asap.
 
Amazing the amount of people who need PCs for their ultra important work, they can't possibly be without a PC at any point in the day. Yet... They don't have a backup machine? :|

Seems like bad practise to me. If I needed something that badly for a task that was that important. I'd have a backup in case the main one failed.
 
Amazing the amount of people who need PCs for their ultra important work, they can't possibly be without a PC at any point in the day. Yet... They don't have a backup machine? :|

Seems like bad practise to me. If I needed something that badly for a task that was that important. I'd have a backup in case the main one failed.

Been thinking the same thing :p
 
therefore if i owned a motherboard company, and i had thousands of motherboards to recall through a problem which wasn't my own, i would go with either option 1 or 2 as options 3 and 4 have the potential to cause further losses and hassle.

you do know they could have kept quiet about the whole chip having a problem, it affects only 5% of motherboards. and could have stated any problems down to normal wear and tear.
Yet in the US option 4 is being offered by many.

Plus any RMA has those risks, and if someone sends back an empty box / false equipment just charge their card... simple really.

5% is utter ********, it's 5% taking into account the majority of people won't ever use those ports and those that do will do so lightly.

So the risk of problems for someone that regularly moves large data sets across those ports sky rockets.

BTW many people rely heavily on their cars, but I don't see people being castigated as idiots because they don't own a spare. Infact my cars have more downtime than my PCs.
 
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Yet in the US option 4 is being offered by many.

Plus any RMA has those risks, and if someone sends back an empty box / false equipment just charge their card... simple really.

you obviously didnt read the fraud part of my post,

what if they decide to cancel their card? or their card expires that month? therefore even though you have a hold placed, it expires before you can implement the hold.

or what if they stole someone else's card details and managed to figure out their was a system to the serial numbers of the mobo's (their usually is) and placed 100 different rma's.

how can you possible do fraud with options 1 and 2?

if you send an empty box, the supplier will say, if it was stolen in transit, claim using the insurance and buy a new mobo.

with options 3 and 4, they would be opening themselves up to be vulnerable to many types of fraud and could incur huge losses.
 
you obviously didnt read the fraud part of my post,

what if they decide to cancel their card? or their card expires that month? therefore even though you have a hold placed, it expires before you can implement the hold.

or what if they stole someone else's card details and managed to figure out their was a system to the serial numbers of the mobo's (their usually is) and placed 100 different rma's.

how can you possible do fraud with options 1 and 2?

if you send an empty box, the supplier will say, if it was stolen in transit, claim using the insurance and buy a new mobo.

with options 3 and 4, they would be opening themselves up to be vulnerable to many types of fraud and could incur huge losses.
Then they could charge the card when they ship the replacement and credit when they receive the original.

I'm no expert on this, it's not what I get paid to do. But it obviously is viable since it's being done in the US.

Personally I suspect that the process is being designed to be painful and annoying to limit the number of returns they get.
 
I personally hope they do a receive new part 1st then send in the old one. It is being done in the states so why not here? however if not then i guess it depends on turn around time as to how big an annoyance it will be. If they pay for next day pickup and deliveries, and therefore a turnaround time of say 4 days its not so bad. If however they dont, and the turn around time is closer to 10 days, then i will be really pi$$ed as it has been intimated that it will be as painless a procedure as possible and it is on that promise that a lot of people - myself included - made the purchase.

It is worth the companies getting it right however, if 1 board manufacturer offer a painless service where they ship out the new part 1st, but then another one doesnt offer that, then i know who will NOT be getting my money on any future purchases.
 
Then they could charge the card when they ship the replacement and credit when they receive the original.

I'm no expert on this, it's not what I get paid to do. But it obviously is viable since it's being done in the US.

Personally I suspect that the process is being designed to be painful and annoying to limit the number of returns they get.

if it was painful and annoying, they would be doing something which no other company does.

what is the point in charging the card? that would pee a lot more people off that they lose out on cash which they could need or have to pay interest on, etc.

they are following normal return protocols, i see nothing out of the ordinary here.

how long does it take to build a pc? about 4 hours for me. we are talking changing backplates for coolers, having to remove all the drives and taking out the power cables, etc.

its not as if you are going to have zero downtime, also most people have more than 1 pc in their home, be it a laptop, or whatever. they also have smartphones, for email, etc.

i know living without your main pc for 2-4 days may be annoying, but it is easily do-able.

you can buy one of those revo machines for like £100 these days, so i dont see why anyone would only rely on 1 pc and if that was to fail (just imagine the ram has failed) what would they do?
 
I personally hope they do a receive new part 1st then send in the old one. It is being done in the states so why not here? however if not then i guess it depends on turn around time as to how big an annoyance it will be. If they pay for next day pickup and deliveries, and therefore a turnaround time of say 4 days its not so bad. If however they dont, and the turn around time is closer to 10 days, then i will be really pi$$ed as it has been intimated that it will be as painless a procedure as possible and it is on that promise that a lot of people - myself included - made the purchase.

It is worth the companies getting it right however, if 1 board manufacturer offer a painless service where they ship out the new part 1st, but then another one doesnt offer that, then i know who will NOT be getting my money on any future purchases.

i doubt many would do the same, lets say the company who offers the swap service goes bust in the future? or their future mobo's are not as well equipped or overpriced or poor value for money in the future, you would still choose them over their competitors due to their rma service being fast?

i will always choose the best option for me, in spite of a little mobo mishap, which they are going to sort out free of charge, personally i am seeing this as a free upgrade, i get a newer and better mobo with a longer warranty, bring it on.
 
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