Yes I would.
Support IS a feature, and it's one I value highly.
BTW it's not free since personally I don't value my time at nothing, plus there is an inherent cost to losing access to my PC when it isn't convenient for me.
*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****
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Support IS a feature, and it's one I value highly.
BTW it's not free since personally I don't value my time at nothing, plus there is an inherent cost to losing access to my PC when it isn't convenient for me.
Caporegime
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you choose when to rma not the manufacturer, therefore, you could get your friend or family to do it when you go on holiday. therefore you choose to do it whenever its convenient for you.
you guys are expecting everything on a platter, these companies are going to follow normal procedure which is what has been outlined.
if they were doing something crazy like, you have to send us the motherboard and then you have to wait 30 days whilst we test it then either send it back or offer a replacement, then you could kick up a fuss, but they are following normal rma procedures.
have none of you ever rma'ed anything?
I always RMA for refunds as that means I can purchase a replacement immediately.
BTW I'm not expecting everything on a platter, the guy from MSI stated no expense was being spared and I objected to this because it simply wasn't true. I personally have an ASUS board who haven't even given us any information yet, personally I'm not hopeful.
What I do know is that if any manufacturers do offer advanced replacements in the UK I will stick then at the top of the list next time round, and I'm sure I wouldn't be the only one.
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Soldato
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That actually is a very good point that i forgot about.
If there is no time contraints then it is much less of an issue, ie if i can do it in september when i am going on hols for instance and still get the same service then in a way its even better as i get a far better warranty extension.
Not really just expecting the same level of service being offered in the states i believe. Not that outlandish
Caporegime
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at least you have managed to look at the positive side of it.
the states is a whole different story, we never get the same as the states, we have to pay double for everything and sometimes get inferior products. this applies to everything, clothes, consoles, components, cars, petrol, etc.
we will never ever get the same anything as the states.
Interestng fact, Overclockers just refused to offer refunds for the boards pointing to their T&Cs stating that after after 28 days it is up to the customer to deal with the manufacturer direct. Despite this being in contravention of the distance selling regulations.
Considering Overclockers actively pushed these motherboards after the issue was discovered I'm very disappointed that they're trying to shirk their legal responsibilities:
Considering Overclockers actively pushed these motherboards after the issue was discovered I'm very disappointed that they're trying to shirk their legal responsibilities:
Soldato
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didnt overclockers specifically say they would help customers with this issue if they decided to bite the bullet and purchase? I have no intention of trying to back out as am very happy with my system, but that is not the point.
SOG act specifically puts the retailer in the driving seat for having to sort out problems AFAIK.
SOG act specifically puts the retailer in the driving seat for having to sort out problems AFAIK.
Was the exact response I got.
Obviously it's more than 28 days later, plus being forced to return for a refund immediately when you can't buy a functional replacement isn't any use. Wasn't actually expecting there to be a battle over this and was my plan just to confirm that there wouldn't be any problems so I could pre-order as soon as possible.
It is so frustrating that so many companies work so hard to deny you your consumer rights.
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Soldato
What is that true? If so well..
So I can't believe this still hasn't been fixed. I run 6 hdds so I'm gonna guess that I will see problems if I buy now? What a **** up
So I can't believe this still hasn't been fixed. I run 6 hdds so I'm gonna guess that I will see problems if I buy now? What a **** up
Thanks for the information, sorry if I appeared harsh the last time I posted here but I am passionate about MSI and have been since Ti4600 days, and the company i purchased my motherboard were expecting me to wait for 7 to 10 days swap out.
Nice that you have a program in place for direct exchange ready.
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I think the board might actually have to be broken for the DSR/SoGA to apply. I'm not sure an inherent design fault that may or may not result in a broken board is reason enough for a refund? Who knows... It probably wouldn't hold up if you complained, but it's more likely that Overclockers are trying desperately to deter people from returning for a refund as it would be costly to them rather than the manufacturer.
The whole situation sucks a bit. I'd really like my SATA ports back (I seem to have a genuinely faulty board, now got 2 ports that don't work right).
The equipment shipped isn't 'fit for purpose', while not Overclockers fault as the retailer they're still legally responsible.
As much as people tell the users it's their risk for buying cutting edge equipment that's also Overclocker's risk for selling it... and they should be able to reclaim all their costs back through the channel. ( Was involved in recalls back when I was part of Sun Microsystem's channel ).
Soldato
With an admitted manufacturer design fault you should be covered by the sale of goods act for at least six months to return goods for refund or replacement.
The 5-6% figure was users not boards, as all the sandybridge chipsets have the design fault, the users affected was based on the number who use more than two SATA ports on their computer and as most users only ever have one hard disk and one optical these would not likely be affected in the medium term.
This is where the disclaimer on the sandybridge motherboards sales pages is wrong as it should not say that tests have shown that only 5% of boards are affected. Intel have held their hands up and are requesting return of all the boards with the B2 chipset from suppliers.
The 5-6% figure was users not boards, as all the sandybridge chipsets have the design fault, the users affected was based on the number who use more than two SATA ports on their computer and as most users only ever have one hard disk and one optical these would not likely be affected in the medium term.
This is where the disclaimer on the sandybridge motherboards sales pages is wrong as it should not say that tests have shown that only 5% of boards are affected. Intel have held their hands up and are requesting return of all the boards with the B2 chipset from suppliers.
Associate
Boards do not have to be actually broken/faulty to request a refund. THEY ARE FAULTY. Intel have said so and it is a widely acknowledge fact they are faulty. nkata is correct. The Sale of Goods act gives you protection and a right to refund as they where faulty when sold. The retailer has to provide you with a replacement or refund within 6 months. Reffering you direct to the manufacturer is not an option for the retailer regardless of there T&C,s as your statutoray rights take precedent.
Has there been any response from OCuk staff to this post?
Nope, though I am chatting to someone via the webnote system so the situation may change. There did appear to be a misunderstanding in that I think the guy didn't realise it was 28 days after I had purchased, so what he thought was offering me an option to refund immediately came across as an outright refusal.
They also weren't aware of the the document which gives the six month stipulation so I've sent them a link to that.
Would be nicer if they wanted to pick up the slack to make it easier on those who were prepared to buy another board in advance and then wait for a refund afterwards.
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Soldato
DTI Guide for traders http://www.berr.gov.uk/files/file25486.pdf
Associate
Hey,
SOGA applies here, something ocuk cannot get away from. Basically the right for a refund lies with them and they have to do so. I'll be getting a replacement - but if I have to return my current board abroad with a card charge hold - I'll be sending it back for a refund to ocuk and buying a new one.
Found this which is a bit
Wonder how many etailers could be technically facing criminal charges for this.
First i would like to say Hello to everyone i am new to the forums and this is my first build. I purchused the Asus p8p67 pro from overclockerUk on 2-22-11 knowing it could be afffected but i reside in the states so if i do have to rma it i will go threw Asus. I dont know if it will affect me but i am running 1 Samsung spinpoint 1tb 7200 hard drive and 1 optical drive.I guess a plus for me is i have 2 laptops and a main pc so its not like i will be without. what i have read on the asus website they give you a hotline number to call and give you exact directions on what to do in this case
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