I might have to give them a call
My sales guy was pretty useless. Kept promising to phone me back and then didn't, never replied to my emails, had random days off when he said he'd be in, and the invoice was wrong on the day I picked the car up and it took 10 days and multiple phone calls from me to get the correct one. This is after the sales person promised me on the day of collection that a new one would be posted out ASAP.
But the sales manager did help out a lot, and if it wasn't for him I think my customer satisfaction survey would have been completed in a much more negative manner.
Tell them Daniel sent you.
Who was your sales person?