Sky Broadband
- Thread starter ninja69
- Start date
lol, was on hold to them for about 40 mins once as well. I called at about 1.30 and got through immediately. I however accidentaly hung up and had to call back. I called back immediately and was on hold for about 6 minutes before I hung up.
I did however notice that i got through to a different ivr voice (it was a mans this time ). I called back again (got through to female ivr) and spoke to someone straight away
I guess the moral of the story is call at about 1.30 and if you're on hold for more than 15 mins (and get through to a male voiced ivr) try calling back...
I did however notice that i got through to a different ivr voice (it was a mans this time ). I called back again (got through to female ivr) and spoke to someone straight away
I guess the moral of the story is call at about 1.30 and if you're on hold for more than 15 mins (and get through to a male voiced ivr) try calling back...
Soldato
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Does sky broad band seem the way to go then? I have just signed up for NTL 4mb at £25month stil time to cancell though.
I'd have to get a phone line for sky bb, but it still seems cheaper for more.
How can they charge so little compared to other ISPs?
I'd have to get a phone line for sky bb, but it still seems cheaper for more.
How can they charge so little compared to other ISPs?
Soldato
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- West Sussex
Felix said:
Agreed the tech support and customer services are pretty dire at the moment. Mostly due to the massive demand as they begin to take on customers.
As to speed issues I have not experienced a single drop off. I have however listen to and read a tremendous amount of Bull about the service. Even today I was at my sisters house when her boyfriend (works for NTHell) started spewing out a load of untrue garbage such as P2P is blocked, you can't use forums or chat programs, it is totally unsuitable for gaming as it is throttled and proxied.
To many people are desperate for it to fail.
I agree that people what it to fail and I wonder why an NTL employee would be one 
I think for the time beginning I will let the dust settle, though I have my reference code I don't want any hassle. I am also looking at moving in the next 12 months and Sky aren't quite sure what happens if people move in the first 12 months of their contract so I don't want to be lumbered with having to pay for the rest of the year or cancellation charges.
There is an 0800 number for sky floating around and sad as it may sound I called on friday night and got through instantly.
I think for the time beginning I will let the dust settle, though I have my reference code I don't want any hassle. I am also looking at moving in the next 12 months and Sky aren't quite sure what happens if people move in the first 12 months of their contract so I don't want to be lumbered with having to pay for the rest of the year or cancellation charges.
There is an 0800 number for sky floating around and sad as it may sound I called on friday night and got through instantly.
Soldato
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tweakinfreak said:
Try early in the morning, like around 7:30. Not many people are aware they are open at that time. Not sure if slaes are but their is defiantley customer services around who may be able to help you.
Associate
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- 10 Jan 2005
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- 535
Chose the MAX self install, received my router today (Netgear DG834GT) and think I have everything needed for the changeover on 2nd october (will post pings/bandwidth etc. then.) Box has everything needed (including 3 filters which i thought was good) and gives SSID and network key, but doesnt list a password for the router. Believe it is admin, SKY but havent tested yet.
Received my MAC code very quickly from old ISP - within 2 hours (freedom2surf) and Sky seemed to be reasonably easy to deal with (although if your MAC code doesnt start with BTIP I think it takes longer, and depends on how quick the ISP is you are changeing)
Received 3 letters from SKY, one telling activation date, one giving password and seperate letter for username all within 2 days, just hope everything goes smoothly on 2nd.
When i do install Im going to try setting up router manually and not using the CD - already installed the McAfee but not sure I want to autoinstall from CD.
One thing which did annoy a little which is nothing major as the router was free and fairly decent is that you cannot use any other router to connect to sky broadband. Not really sure why they did this tbh as surely it would be cheaper for SKY to allow customers who have routers already to just reconfigure it. Guess it does allow for better support if they know everyone has same router.
Received my MAC code very quickly from old ISP - within 2 hours (freedom2surf) and Sky seemed to be reasonably easy to deal with (although if your MAC code doesnt start with BTIP I think it takes longer, and depends on how quick the ISP is you are changeing)
Received 3 letters from SKY, one telling activation date, one giving password and seperate letter for username all within 2 days, just hope everything goes smoothly on 2nd.
When i do install Im going to try setting up router manually and not using the CD - already installed the McAfee but not sure I want to autoinstall from CD.
One thing which did annoy a little which is nothing major as the router was free and fairly decent is that you cannot use any other router to connect to sky broadband. Not really sure why they did this tbh as surely it would be cheaper for SKY to allow customers who have routers already to just reconfigure it. Guess it does allow for better support if they know everyone has same router.
Well after three weeks Sky finally gave me a letter saying "There is a problem with your Sky Broadband order. We have tried to contact you blah blah etc Give us a ring"
So waited 30 mins once again and finally got through and the nice women said there was a MAC code problem. OK, no worries, i have the MAC from AOL still on my computer. Went off to write it down on paper, but she said she'd read what she had on her screen instead of me reading it out.
Everything was correct. Wen't throught it twice and still matched. Then she said "ohh, there was a charecter missing from the code. That'll be the problem. Your order should go through now" hum.. i didnt even speak a word and she still seems to have found a missing charecter!
Now i've got to wait until the 5th (according to the BT tracker) until it is activated. AOL finally went off yesturday, but strangely enough i'm still getting a connection light on the sky router and a sync speed, even though the internet isn't working and the CEASE date according to BT was yesturday.(it's the AOL max connection as it has the 448kbs upload and same download sync)
Hopefully i'll be on by the 5th. Hopefully i'll be looking at between 10-14mbps sync speed and 778kb upload.
I can try pings for the usual: Most of the steam games, BF2, CoD2 etc
So waited 30 mins once again and finally got through and the nice women said there was a MAC code problem. OK, no worries, i have the MAC from AOL still on my computer. Went off to write it down on paper, but she said she'd read what she had on her screen instead of me reading it out.
Everything was correct. Wen't throught it twice and still matched. Then she said "ohh, there was a charecter missing from the code. That'll be the problem. Your order should go through now" hum.. i didnt even speak a word and she still seems to have found a missing charecter!
Now i've got to wait until the 5th (according to the BT tracker) until it is activated. AOL finally went off yesturday, but strangely enough i'm still getting a connection light on the sky router and a sync speed, even though the internet isn't working and the CEASE date according to BT was yesturday.(it's the AOL max connection as it has the 448kbs upload and same download sync)
Hopefully i'll be on by the 5th. Hopefully i'll be looking at between 10-14mbps sync speed and 778kb upload.
I can try pings for the usual: Most of the steam games, BF2, CoD2 etc
harsh, week without the internet!OzZie said:Well after three weeks Sky finally gave me a letter saying "There is a problem with your Sky Broadband order. We have tried to contact you blah blah etc Give us a ring"
So waited 30 mins once again and finally got through and the nice women said there was a MAC code problem. OK, no worries, i have the MAC from AOL still on my computer. Went off to write it down on paper, but she said she'd read what she had on her screen instead of me reading it out.
Everything was correct. Wen't throught it twice and still matched. Then she said "ohh, there was a charecter missing from the code. That'll be the problem. Your order should go through now" hum.. i didnt even speak a word and she still seems to have found a missing charecter!
Now i've got to wait until the 5th (according to the BT tracker) until it is activated. AOL finally went off yesturday, but strangely enough i'm still getting a connection light on the sky router and a sync speed, even though the internet isn't working and the CEASE date according to BT was yesturday.(it's the AOL max connection as it has the 448kbs upload and same download sync)
Hopefully i'll be on by the 5th. Hopefully i'll be looking at between 10-14mbps sync speed and 778kb upload.
I can try pings for the usual: Most of the steam games, BF2, CoD2 etc
SmokeKingGun said:
I have this router and it's a doddle to manually set-up a connection. I'd make sure it's got the 1.02.04 firmware though (you can get it here) http://kbserver.netgear.com/products/DG834GT.asp as it solves a few issues the router was having including dropping the internet connection (it then required a reboot).
Associate
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- 23 Oct 2005
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- 201
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- North London
Hope this post is allowed here but if you need to obtain your sky bb username/password so you can use any router read the following site:-
http://jose.cardoso.googlepages.com/netgeardg834gthacking
Very cleverly worked out and it is a lot better than having to flash the router with the firmware from netgears site.
To Summarise The Important Bit:
Router Settings
To obtain PPPoA authentication information (which is annoyingly hidden from you on the Sky branded router unless you choose to revert your firmware back to a NETGEAR version) enter the following:
To view the output, click the following link and open the netgear.cfg file in a text editor:
http://jose.cardoso.googlepages.com/netgeardg834gthacking
Very cleverly worked out and it is a lot better than having to flash the router with the firmware from netgears site.
To Summarise The Important Bit:
Router Settings
To obtain PPPoA authentication information (which is annoyingly hidden from you on the Sky branded router unless you choose to revert your firmware back to a NETGEAR version) enter the following:
Code:
http://192.168.0.1/setup.cgi?todo=ping_test&c4_IPAddr=%26/bin/grep+ppoa_+/tmp/nvram+%3E+/www/netgear.cfgTo view the output, click the following link and open the netgear.cfg file in a text editor:
Code:
http://192.168.0.1/netgear.cfg
Last edited:
xsnv said:
Just set this up today along with the wireless connection that Sky provided. Previously I was with Zen... TBH first impressions of this are that it seems a little slower to browse with.... could be just one of those nights though. Laptop disconnections are a bit frustrating though!
Folk
Associate
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- 10 Jan 2005
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- 535
at last it seems to be working, activation date was supposed to be the 2nd but there was a problem with my exchange. Techincal support are absolutly useless as the problem on the exchange had been logged on 28th and even on the 2nd they still didnt have a firm date when the problem with the exchange would be fixed. Not sure whether this was problem booking date with BT or SKYs fault. They couldnt tell me when the problem would be fixed and didnt see the funny side when I said im not sure when i will pay the bill then. One more point the 0870 number I think is 5p per min so getting through to support or even ordering can be expensive.
As for the actual speed its about what I was expecting. As i live fairly far from exchange (Hatfield exchange 4.5Km away) I wasnt expecting the full 16MB, at the moment downstream is 3712k with 768k upstream, this hopefully will increase a little when the line settles a bit, but tbh 2MB plus will do me as I only went for Max so it was unlimited and its still working out cheaper than my old 512k ADSL. Pings seem OK, pinging BBC.co.uk and adslguide.org in average 24ms.
Routers firmware is v1.02.28 so may upgrade firmware, quick question how do SKY make sure that only their routers work? Thought it would be a custom firmware and dont want to upgrade firmware only for it not to connect to SKY, does the MAC address have anything to do with it?
As for the actual speed its about what I was expecting. As i live fairly far from exchange (Hatfield exchange 4.5Km away) I wasnt expecting the full 16MB, at the moment downstream is 3712k with 768k upstream, this hopefully will increase a little when the line settles a bit, but tbh 2MB plus will do me as I only went for Max so it was unlimited and its still working out cheaper than my old 512k ADSL. Pings seem OK, pinging BBC.co.uk and adslguide.org in average 24ms.
Routers firmware is v1.02.28 so may upgrade firmware, quick question how do SKY make sure that only their routers work? Thought it would be a custom firmware and dont want to upgrade firmware only for it not to connect to SKY, does the MAC address have anything to do with it?
