Sky Fibre Optic

3 engineers, two days of work and still not fixed. Bt say any issues their end are now fixed, sky seem to know nothing and I'm back on hold.

Edit - yay 4th "engineer" tomorrow morning.

What's best way to get compo, they got a complaint email address or what.
 
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Argggghhhhhh, no show, no phone call, going we will be late etc. And the person on the phone doesn't have a clue, thank god he's transfered me to someone else. I'm ready to bite someone's head off.
 
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Now they can't even tell me what's happening. Can't book another appointment or anything till Monday. BT open reach are doing a system upgrade. But you told me it was a sky engineer, as bt had told you and me all their issues with the line are fixed and it's down to sky now.

I'm royally **** off now. That's three days I've been stuck at home this week and another day an engineer was meant tone out , but no need to access to the property. Then next week I'll have to do it again.
 
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I'm fed up of dropping connection so am going to see if a new router will do the trick, reading a few pages the Asus RT-N66U seems well rated - think it's worth a buy? Would this also act as the modem or would i still need the existing router?

Thanks
 
wallofsound said:
I'm fed up of dropping connection so am going to see if a new router will do the trick, reading a few pages the Asus RT-N66U seems well rated - think it's worth a buy? Would this also act as the modem or would i still need the existing router?

Thanks
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When you see dropping connections, does the internet light go out on the Sky router or are you dropping connection from your device(s) to the router itself?

The ASUS range are arguably one of the best all round routers for home consumers, you only have to go back through this thread a few pages to see a lot of people use them. As Sky use MER for their fibre once the GEA handover is done, you will need to put a custom firmware on the Asus, something such as Merlin, Tomato, DD-WRT (all take about 5 mins to do) and put your Sky username/password in (details on how to obtain this from your Sky router is plastered all over the web).

This does not act as modem though, so you 3 options:

1) Continue to use the SR102 and piggy back the Asus off (remember to only use one for Wireless & DHCP etc)
2) Buy an ECI Openreach modem from eBay
3) Buy an HG612 Openreach modem from eBay and unlock it (I would recommend this all day long)
 
Glaucus said:
:mad:
Now they can't even tell me what's happening. Can't book another appointment or anything till Monday. BT open reach are doing a system upgrade. But you told me it was a sky engineer, as bt had told you and me all their issues with the line are fixed and it's down to sky now.

I'm royally **** off now. That's three days I've been stuck at home this week and another day an engineer was meant tone out , but no need to access to the property. Then next week I'll have to do it again.
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What issue(s) are you actually facing? As far as I know, Sky engineers do nothing but TV and never touch either ADSL or Fibre broadband. If you're being mugged off by Openreach like I was last week, a quick email to Roddy Thomson will get it sorted. I had engineers scrambled to me within a few hours of emailing him to tell him it was crap ... Turn out to be a blown DSLAM card in my cab

I was constantly told by the Sky Fibre team that the call with Openreach was "stuck in their system" and was now classed as a Bridge Case which they would resolve after 48 hrs, 4 days later and still no budge so went straight to the top of Openreach to sort it, Sky were useless.
 
Terrier_Jimlad said:
What issue(s) are you actually facing? As far as I know, Sky engineers do nothing but TV and never touch either ADSL or Fibre broadband. If you're being mugged off by Openreach like I was last week, a quick email to Roddy Thomson will get it sorted. I had engineers scrambled to me within a few hours of emailing him to tell him it was crap ... Turn out to be a blown DSLAM card in my cab

I was constantly told by the Sky Fibre team that the call with Openreach was "stuck in their system" and was now classed as a Bridge Case which they would resolve after 48 hrs, 4 days later and still no budge so went straight to the top of Openreach to sort it, Sky were useless.
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Line was totally dead. Diagnosed by the first engineer, and located 320m away from property. Second engineer was meant to come fix it(first guy didn't have something and it was the end of the day), apparently second guy came out and said he needed access to property (wtf), third guy came out located the broken line again, didn't know anything about two other guys already coming out and fixed the line. Phone line now works, and modem is flashing green trying to connect but won't. They said everything their end is fixed and to so call sky up again. Only the first person in over 6 calls has offered to phone me back(don't think it's costing me, but still nice of them to offer). Phone sky up, who arrange fore someone to come out this morning, doesn't turn up, no phone call nothing. Back on phone to sky, who say they can't do anything till Monday, as open reach system is down due to an upgrade (sounds like job booking system rather than anything else)
Sky don't seem to have a clue who's done what, or who's been out when etc.

Who's this guy and what's his email?
 
Right, new house we're moving to we can get Fibre Optic in (yay!) coming from a 2mb/s line with max speeds of 400kb/s is going to be a huge improvement. My stepdad was on the phone with Sky, and mentioned a 23MB/s connection without any boosts, tweaks stc.

As far as I know it is copper to the green box, and optic cable/wire whatever to the new house. Could some one put this in laymans terms?
 
digitalx said:
Right, new house we're moving to we can get Fibre Optic in (yay!) coming from a 2mb/s line with max speeds of 400kb/s is going to be a huge improvement. My stepdad was on the phone with Sky, and mentioned a 23MB/s connection without any boosts, tweaks stc.

As far as I know it is copper to the green box, and optic cable/wire whatever to the new house. Could some one put this in laymans terms?
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Depends if it's a new build where fibre was laid to the premises, but in most cases the fibre runs from the exchange to your street cab, then the copper pair runs from the cab to your premises.
 
Ryan-3 said:
Maybe an engineer has been at the cabinet and fixed it without saying, or someone has turned 'it' off and back on? :p
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Certainly wasn't the latter. Seeing as it was an actual fault.

Probably someone in the cabinet, like the person who didn't show up this morning.
 
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I constantly see engineers tinkering with the local green boxes since our recent roll out. Hopefully the problem stays fixed for you; no internet feels like the end of all things is upon us! (To me it does anyway) :)
 
To me as well, everything is online now. Even live TV isn't watched a huge amount. Normally watch at least one film an evening through internet.
 
Do Sky have any deals on Fibre Pro? I have TV with them at the moment (Family, Sport and Movies in HD) but not sure if they have any deals on the Pro package as I can't see any, has anyone got anything decent from them recently on the Fibre Pro package?

Also am I right in thinking the Fibre Pro is a 12 month contract? Bonus if so.
 
No deals on Pro, but if you give them a ring they may offer you something.

I also believe their Fibre contracts are all 18 months.
 
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