Sky Fibre Optic
- Thread starter robfosters
- Start date
so i've had my internet working nicely at 38mbps for the past week, and suddenly the last two nights the internet has cut out, at night, and the modem connects and has a speed, but i dont get an IP and it takes around 45 minutes to come back online, i have tried both microfilters and it doesn't fix it. Any help would be great.
Not according to their web chat? And website availability checker..
I thought it odd as PlusNet are owned by BT and I can get Infinity and Sky Fibre so why not PN
Might have to make another call
I find that rather odd as they both use Open Reach wholesale however plusnet also tell me that fibre isn't available in my area, when I've already got it on Sky fibre.
Well I just got off the phone with PlusNet sales and they have a date on their system to say they will be able to provide fibre to my number on or after the 17th of December?
I'll call them after that date and see what they have to sale
Have you tried the address checker instead of telephone?
Lack of cabinet capacity might be an issue, hence the December availability date. Not sure if it affects migrations as well as new installations.
Your exchange may well be accepting orders, but your local cabinet may be full so can't...
This checker - https://www.btwholesale.com/includes/adsl/main.html - it checks individual line availability.
I think I will be using my get out clause as I am now getting 32mb instead of what I was quoted & the bloke that rang me last night after the alleged no line fault found said I would have accept what I get???? I can get over 60 qith plusnet!
Sky Fibre Unlimited offers maximum download speeds of up to 38Mb and truly unlimited usage.
We estimate the download speed your line could support will be between 40.0 and 40.0 Mb
You should expect a Guaranteed Minimum Access Line Speed of 36.1 Mb
I hate it when I get told things I dont like!! so I think plusnet may get me as a customer!!!
Sky Fibre Unlimited offers maximum download speeds of up to 38Mb and truly unlimited usage.
We estimate the download speed your line could support will be between 40.0 and 40.0 Mb
You should expect a Guaranteed Minimum Access Line Speed of 36.1 Mb
I hate it when I get told things I dont like!! so I think plusnet may get me as a customer!!!
PlusNet have quoted 60. No doubt we've quoted the same. Trust me your details and I'll check when I get to work tomorrow to see what we should be giving you. Is it 32 at the Router?
done a reboot on the router and its at 36 now & noise margin is 6.8 (Yeah Misschief at teh router) so all is ok again for now. I would atleast expect the full 40 as it was that for 5 days, openreaches DLM!!!
trying to send a trust message but sadly its not being nice ocuk message service
trying to send a trust message but sadly its not being nice ocuk message service
Last edited:
1st line (I assume) ran a test last night and that came back all clear, changed the microfilter and that did nothing too.... Missed the callback tonight so sat on hold currently
I don't understand this as we got the full 40mb stable at one point, can see an engineer installing a new faceplate.e; well that test came back with two faults as I understand, one in or near the home the other not at the home so openreach have been sent out to the cabinet.
Last edited:
Yes.