Sky Fibre Optic

S2KIP said:
Is it still the case that you can run your own router with Sky providing you use a compatible one and use wireshark etc?
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Could someone please give me a step by step guide to extract the username and password( when I tried about a year ago I couldn't work it out)always wanted to use a router with better wifi and parental controls
 
Hi,

Is there a way of checking if my area is getting Fibre any time soon?

Checked with all the providers, all of them are saying I can get 6mb speeds.
 
chrisvb said:
so i've had my internet working nicely at 38mbps for the past week, and suddenly the last two nights the internet has cut out, at night, and the modem connects and has a speed, but i dont get an IP and it takes around 45 minutes to come back online, i have tried both microfilters and it doesn't fix it. Any help would be great.
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I'm having the same issue as you but on a much more frequent basis, as in several times a day I even rang sky during a down period and the line test came back ok. I'm able to dial into the router and wireshark shows no dns response and udp connection failures. These errors happen on both the sky box and a billion 8800 so I don't think its a router problem.
 
If I order Sky unlimited broadband, once Infinity becomes available is it a straightforward switch over? And how do you specify the 80mbit service?
 
I am gonna give sky the riot act tomorrow! speed back at 32mb well below the guaranteed 36mb. I shall ask for my mac or be given pro for the same price as I can get better from plusnet for the same price. I really dont like getting fobbed off and this is what is happening with sky support, they are no longer allowed at point of sale to say upto and should give a minimum access speed! well 4mb down from that and that means a fault somewhere!

openreach was in the cabinet today so there is my answer! think its time to have words and negotiate!

32mb is router speed not a speedtest
 
But if the fault lies beyond your kit, moving to plusnet won't achieve you anything different, it's all just GEA back to the exchange, ISP is irrelevant. If you think PN's support is better than Sky's then you're sadly mistaken - they're all as **** as each other lol ;)

Dropping 36 to 32 is hardly the end of the world, count yourself lucky you get over 20mpbs :D
 
tipsy said:
I am gonna give sky the riot act tomorrow! speed back at 32mb well below the guaranteed 36mb. I shall ask for my mac or be given pro for the same price as I can get better from plusnet for the same price. I really dont like getting fobbed off and this is what is happening with sky support, they are no longer allowed at point of sale to say upto and should give a minimum access speed! well 4mb down from that and that means a fault somewhere!

openreach was in the cabinet today so there is my answer! think its time to have words and negotiate!

32mb is router speed not a speedtest
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As Tjimlad has said, if the speed with Sky is low then you won't get any different with any other ISP. It's all the same equipment, be that BT Infinity, Plusnet, talktalk, Zen or anyone. Same line, same copper, same cabinet and same DSLAM. There is a minimum access speed but I guarantee you'll be above it. They also don't have to mention it unless specifically asked.
 
sadly I am not above the minimum line access speed it is now still at 35mb! I have rang up and was told my profile had been set at 36mb which means it will be that or below. It has been passed to the network team who will allegedly ring me between 4 & 5 today. I mean if I got pro it would give me 60mb plus, was confirmed that on the phone so why can they even deliver above my minimum access speed.
 
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my issues continue..... intermittent connection now for 1 week and a full hr outage today. Now this is not a sky issue but an openreach one, got an engineer comming monday. I had tier 3 on this evening and they said there should be no reason why you shouldnt have what we say we can offer as you line supports far more.

I have 1 main socket, filtered with a new openreach vdsl socket so the issue according to tier 3 is either a port in the cabinet or line from my house to the old cabinet so monday is funday!

currently 32mb down 6.5up... had been a lot higher, pings to uk game servers now 50! instead of the 25ms I had initially. Going fibre so far only has the benefit of speed as the rest is naff :(

I think interleaving is upto the max
 
Obviously you're unhappy and I might just be massively jaded because I don't touch consumer internet connections at all other than at home, but you're jumping up and down about 4Mb of sync lost out of 32Mb and using words like 'guarantees'. There are no guarantees, only estimates.

Sometimes it's hard to know exactly what you've signed up for, but it will be there in the T&Cs, and at no point will there be any form of SLA. It's cheaper for Sky to lose you as a customer than pour time into solving an issue that isn't a total outage.
 
Caged said:
Obviously you're unhappy and I might just be massively jaded because I don't touch consumer internet connections at all other than at home, but you're jumping up and down about 4Mb of sync lost out of 32Mb and using words like 'guarantees'. There are no guarantees, only estimates.

Sometimes it's hard to know exactly what you've signed up for, but it will be there in the T&Cs, and at no point will there be any form of SLA. It's cheaper for Sky to lose you as a customer than pour time into solving an issue that isn't a total outage.
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Sky Fibre Unlimited offers maximum download speeds of up to 38Mb and truly unlimited usage.
We estimate the download speed your line could support will be between 40.0 and 40.0 Mb
You should expect a Guaranteed Minimum Access Line Speed of 36.1 Mb

That is the reason and no other plus if I am getting outages then it needs investigating and I hardly think that is me whinging.
 
Allegedly they have to give a guaranteed minimum to cover themselves as this is what Openreach have as the minimum access speed that openreach have on record. This what I was told at point of sale & the same was said in my confimation email as well as by tier 3 support at sky. This is not skys fault as said but openreach and hopefully it will be sorted, I signed up for speed & for latency. 50ms pings to uk gaming servers over my adsl what was 30ms thats not an improvement to me.
 
Sky follow the (voluntary) Ofcom code of practice -
If your actual Access Line Speed is significantly below your Guaranteed Minimum Access Line Speed estimate provided, and if the steps we recommend cannot resolve the problem, you can leave your contract without penalty within 3 months of your broadband activation in accordance with Ofcom’s Voluntary Code of Practice on Broadband Speeds.
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- still fairly vague (what is significantly?), but it's in writing.
 
whey hey! result... one issue in the cabinet & something called a battery fault on the D-side. Port reset in the fiber cabinet & all is back to normal :D

Broadband Link Downstream Upstream
Connection Speed 39976 kbps 7892 kbps
Line Attenuation 25.8 dB 0.0 dB
Noise Margin 6.9 dB 6.6 dB
 
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