Sky Fibre Optic

MissChief · 12 May 2015 at 01:28

Mercutio said:
Random suggestion regarding sky speed issues. While I work for BT, this one's just something I caught in passing talking to a colleague (I'm going to Virgin, so hopefully helps dissolve a little thought's about bias. I'm a contractor too so no share worries ).

Sky won't guarantee speed, BT do. While I was at my previous address (middle of Sheffield suburb) I never failed to get the 73Mb my line could support.

Where does it say BT guarantee speed but Sky don't? Both providers are subject to OFCOM's Voluntary Code Of Practice which states that within 90 days if your ISP cannot provide the speeds initially quoted prior to sign up after going through their technical procedures then you have the right to leave without penalty.

OFCOM also just said that Sky have the most consistent speeds at peak times.

Mercutio · 12 May 2015 at 07:23

MissChief said:
Where does it say BT guarantee speed but Sky don't? Both providers are subject to OFCOM's Voluntary Code Of Practice which states that within 90 days if your ISP cannot provide the speeds initially quoted prior to sign up after going through their technical procedures then you have the right to leave without penalty.

OFCOM also just said that Sky have the most consistent speeds at peak times.

I'm not saying it as a bold claim I am absolutely sure of, don't get me wrong and assume it's fanboyism or flagrant bias. It's something I was told and personal experience backed it up. If there's folks on BT infinity getting less at peak in congested areas, drop a note in here and I'll happily shut the hell up

KIA · 12 May 2015 at 12:29

https://www.btwholesale.com/shared/...k_and_Technical/WBC_FTTC_Handbook_Issue_8.pdf

Impossible for BT retail to guarantee anything.

hanluc · 12 May 2015 at 15:13

MarcLister · 12 May 2015 at 21:49

MarcLister said:
OK so with the long weekend I had a look at fixing this yesterday. The Rotten Tomatoes site will load but it takes ages and when it does load the site is rendered without CSS. I've had a quick look at the page source and have found a link to a CSS file, stored on a Cloudfront page. I can load the CSS file fine.

On my phone the mobile site renders fine but I can't work out how to turn 3G off and go through wireless. I use a Vodafone SureSignal device anyway so it's likely that my 3G signal is coming through my broadband connection anyway.

I got my MBP out and tried the site. On my wireless connection it loads fine and when I turn the wireless off and use the Thunderbolt network adapter to connect the MBP to my desktop switch, same switch as my PC is connected to, again the site renders fine.

I did try taking my Asus RT-N66U out of the loop by replacing it temporarily with my original Sky Sagem box in but my PC couldn't find a network connection!

Surely the fact that my MBP can render the site fine on both wired and wireless connections to the same switch as my PC (wired) and same Asus device (wireless) implies that the PC is where the problem is? What settings on my PC can I reset or flush to try to solve this irritating issue?

Anybody have any ideas?

bloodline76 · 13 May 2015 at 06:51

booyaka said:
similar - I was asking for a MAC code to potentially move to plusnet as fibre has just gone live this week in my street. Just secured the following:

Sky fibre pro - £20 for 12 months (was on £7.50 ADSL), £9.99 line rental for 10 months, 40% off TV, 50% off multiroom, Free activation and free sky hub 2.0, £100 credit on my account as well. All via chat - took about an hour but sat with the football on and a coffee!!

Just had to cancel tv. I was promised 18 month deal at £48 then it ran out after 12 months. They said its not on the system as 18 months despite being promised that.

I have cancelled the tv and asked for transcripts of telephone conversation. Whether I get that or not who knows.

I currently have fibre 40mb one, telephone and variety channel. What do you guys think is a fair price compared to your deals?

Elim · 13 May 2015 at 16:48

anyone give me some advice

i'm currently on sky adsl using the asus dsl-ac87u, and ive just ordered fibre should i leave the asus on or switch to the sky hub when it comes

Terrier_Jimlad · 13 May 2015 at 20:41

you can continue to use the Asus but if you want to remove the Sky Hub altogether, then you're going to need a separate Openreach Modem, and also put a modified firmware (Merlin or DD-WRT etc) on the Asus to pass over the MER details

GravyMonster · 13 May 2015 at 21:16

Is anyone else having MAJOR issues with Sky Fibre at the moment? For the last 18 months or so I've been quite happily using it with a consistent 40/10 connection, yet for the last week or so this has dropped to around 5/2, and since yesterday even worse:

This was just done a few seconds ago, after I got booted from a race in iRacing due to losing server connection.

I've tried ringing them but I just get the usual call centre monkeys who at first don't seem to understand that it's working but incredibly slowly, then I get taken through the script of 'restart the router' blah blah and nothing helps. It almost seems like I'm being throttled, but windows says I've only used around 60Gb of traffic in the last 84 days which isn't excessive, although I don't know how reliable that is.

So, has anyone else had this with Sky, and if so how did you resolve it? Pulling out my hair ATM.

andy_mk3 · 13 May 2015 at 21:20

I had a speed drop, not that excessive and it was a line fault. Rang them up and asked to speak to the fibre team who were very helpful, I told them all the steps I'd tried, they did a few line tests and arranged for a BTO engineer to come out, who changed the phone line from the pole to the master socket, and also switched the pair of wires to a spare pair from the pole to the cab, been perfect ever since.

60GB isn't a lot in 80 days, I hit over 800GB one month last year, but I average about 200GB/month. SKy don't throttle at all anyway.

GravyMonster · 13 May 2015 at 21:25

Thanks Andy. That sounds like a similar situation. I don't suppose you know which number you rang on? I've been using 03442 411 653 and getting nowhere.

MissChief · 13 May 2015 at 22:53

What speed does the Router page show?

http://192.168.0.1 click maintenance, un is admin and pw is sky

bloodline76 · 14 May 2015 at 19:20

bloodline76 said:
Just had to cancel tv. I was promised 18 month deal at £48 then it ran out after 12 months. They said its not on the system as 18 months despite being promised that.

I have cancelled the tv and asked for transcripts of telephone conversation. Whether I get that or not who knows.

I currently have fibre 40mb one, telephone and variety channel. What do you guys think is a fair price compared to your deals?

They called up and knocked the variety down to £19.50 and gave £50 credit with no tie ins on tv. So I can cancel next month if I want.

As I was cheated out of £15 per month so will cancel again in three months and see what they offer.

eldergeek · 15 May 2015 at 11:23

bloodline76 said:
They called up and knocked the variety down to £19.50 and gave £50 credit with no tie ins on tv. So I can cancel next month if I want.

As I was cheated out of £15 per month so will cancel again in three months and see what they offer.

I've made the decision to leave. For the price of one Sky TV package, I've been offered two phone lines with 80mb connections with plusnet...It's actually cheaper for me.

Thing is, I might have considered sky, if I hadn't been told that it's not company policy to "allow" customers two dedicated phone lines.

booyaka · 18 May 2015 at 12:35

Go live on Wednesday for me. Fibre Pro.

Got a cracking solid router etc (Billion 7800DXL) but doesn't support fibre i don't think

MissChief · 18 May 2015 at 15:17

eldergeek said:
I've made the decision to leave. For the price of one Sky TV package, I've been offered two phone lines with 80mb connections with plusnet...It's actually cheaper for me.

Thing is, I might have considered sky, if I hadn't been told that it's not company policy to "allow" customers two dedicated phone lines.

Sadly our systems aren't setup to allow two phone lines at one address.

ChrisD. · 18 May 2015 at 16:15

Sync has dropped to 45 after having 65 for a few months solid.

tipsy · 18 May 2015 at 18:05

MissChief said:
Sadly our systems aren't setup to allow two phone lines at one address.

Now this us what I find odd, do you mean you cant have 2 lines to the house by yourselves? or 2 going to the house 1 from you and 1 from another provider?

My brother in law has a sky line for a home user & BT for work.

Sparx · 18 May 2015 at 19:58

tipsy said:
Now this us what I find odd, do you mean you cant have 2 lines to the house by yourselves? or 2 going to the house 1 from you and 1 from another provider?

My brother in law has a sky line for a home user & BT for work.

Just with Sky, they can't work with more than one physical phone line per customer.

MissChief · 18 May 2015 at 22:07

Sparx said:
Just with Sky, they can't work with more than one physical phone line per customer.

Correct. I'm not sure if it's a limitation of the systems, a decision made when the service was being setup or what, but yes, we only allow one Sky service per household. I guess it stops the temptation for a second line into the office for work/business purposes which Sky have no interest in.