Sky Fibre Optic

ChrisD. · 26 May 2015 at 15:53

I thought I was going mad. A single S, who knew.

MissChief · 26 May 2015 at 15:53

XeNoN89 said:
I moved into a flat on 30th April and had Sky Broadband installed the next day on 1st May. The internet has not been working since and every time we ring Sky we get told it's an openreach problem and will be fixed in 72 hours. We have probably rang about 10 times now and still the same crap. Absolutely awful service. Is there somewhere or someone I can complain to about this?

Trust me your details and I will see what I can find out Xenon89.

mrbios · 26 May 2015 at 18:45

What's a good router to replace the sky supplied one with these days chaps?

I'm sick of how bad the wireless is on it, been using the sky one for about a year and a half and fancy a change. Also any quick links on how i get my username and password out of the box?

killsta · 26 May 2015 at 19:04

I've just got the Billion 8800NL, seems pretty decent and some nice features especially for the £60 price. Easy to set up with Sky out of the box also.

MagicBoy · 26 May 2015 at 19:12

Not to bang on about it, but replacing the Sky router would be against the T&Cs.

You can configure a router as an AP by turning off the firewall, DHCP etc. I've gone that with a Linksys one.

mrbios · 26 May 2015 at 19:16

MagicBoy said:
Not to bang on about it, but replacing the Sky router would be against the T&Cs.

Yea but to be honest if they try to tell me off about it/cut me off i'll just take my business elsewhere, sick of the piece of crap router now. Although so many people seem to be getting away with it that I'm not all that concerned.

killsta · 26 May 2015 at 19:17

MagicBoy said:
Not to bang on about it, but replacing the Sky router would be against the T&Cs.

Yeah, but, who cares? Hundreds of people do it, the only downside being that if you have a fault you need to plug the Sky equipment back in before they'll entertain you.

MagicBoy · 26 May 2015 at 19:35

I wasn't inviting the same old discussion we get every time. Which part of "not to bang on about it" did you not understand?

killsta · 26 May 2015 at 19:56

MagicBoy said:
I wasn't inviting the same old discussion we get every time. Which part of "not to bang on about it" did you not understand?

You're the one who mentioned T&Cs, mrbios was asking about a replacement router, not whether or not it was permitted.

MissChief · 26 May 2015 at 22:35

mrbios said:
Yea but to be honest if they try to tell me off about it/cut me off i'll just take my business elsewhere, sick of the piece of crap router now. Although so many people seem to be getting away with it that I'm not all that concerned.

To be honest I've yet to hear of anyone being cancelled or restricted due to using a non-sky router but we certainly won't supply any data or support you if you do. Keep the Sky Router handy and swap it back over if you have any trouble.

I will say though, magicboy is correct, the T's and C's do state that you should not use any equipment sky haven't supplied to you with Fibre Broadband.

ChrisD. · 26 May 2015 at 23:22

4 months in and Sky haven't mentioned anything to me about using my own router.

MissChief · 27 May 2015 at 01:07

And I doubt they will unless you need to call with a problem.

ChrisD. · 27 May 2015 at 07:25

I have, and nothing has been said.

booyaka · 27 May 2015 at 09:12

TP-Link N600 Dual Band Wireless ADSL2+ Modem Router (TD-W8980) £65 or so.

Works fine with Sky Fibre. new firmware does MER - took 5 mins to get up and running - way better wireless coverage than the standard sky fibre hub.

see here

http://forums.overclockers.co.uk/showthread.php?t=18658776

MissChief · 27 May 2015 at 10:37

S2KIP said:
I have, and nothing has been said.

Depends on the problem too. Router type would only likely show up if we run a service test and even then it requires an extra click to see.

Ayahuasca · 27 May 2015 at 12:42

I'm about to switch to Sky fibre unlimited from BT, was going to go Plusnet but noticed they have traffic management policies in place?

Only issue is the estimated speeds Sky are giving me is 40-40 Mbps download which I think is a bug as with BT I get the full 80/20.

killsta · 27 May 2015 at 12:56

Sky also do the 80/20, just it's not very well advertised on their site, if I recall it's £10 extra over the 40/10.

Ayahuasca · 27 May 2015 at 13:17

Just found it yeah, works out a fair bit more. After reading more about plusnet it seems their traffic management isn't that bad, they don't cap download or upload they just prioritize certain traffic and the stuff I use is all highest or high priority.

booyaka · 27 May 2015 at 14:11

get on the phone to sky/chat etc.

Got Sky fibre pro (80/20) for £20 a month with no activation after speaking to them. 12 month contract. will shift it after 12 months probably.

Getting around 63/20 currently.

haveaniceday · 27 May 2015 at 15:35

how long dose it take for Sky fibre pro to be activated i'm on sky fibre now been waiting 2 weeks ?