Sky Fibre Optic

panyan · 11 Sep 2012 at 13:51

panyan said:
day 1

panyan said:
day 2

panyan said:
day 3

panyan said:
day 4

panyan said:
day 5

panyan said:
day 6

panyan said:
day 7

My 10 day installation period is over and this is todays:

Im going to conclude that on fibre, the 10 day period can be disregarded as the speeds/pings dont change.

I have checked this through speedtest.net and usenet downloads - they are identical to day 1.

KIA · 11 Sep 2012 at 13:55

A 10 day period doesn't exist. The Fault Threshold Rate is set during this time. DLM runs 24/7 365.

enigma27 · 11 Sep 2012 at 14:12

dave1983 said:
Im sumwhat confused phoned Sky to discuss offers for existing customers for Sky Fibre Broadband, they advised me that Sky Fibre isn't available in my area, however when i use their checker it said's it is.... Someones telling pockies..

And FTTC check confirms the same
http://fttc-check.alc.im/results.php?postcode=SP103QL

This link says nothing about Fibre in your area...

https://www.btwholesale.com/pages/s...nity/Coverage/ADSL_Availibility_Checker.html#

the link you posted says the 'exchange' is accepting orders but says your cab is part of deployment 4a whenever that may be.

what does the BT infinity site says?

Remember Sky have to get the updates from BTO so if they have not been updated about your cab going live they will say its no available.

Rusty0611 · 11 Sep 2012 at 15:48

dave1983 said:
Im sumwhat confused phoned Sky to discuss offers for existing customers for Sky Fibre Broadband, they advised me that Sky Fibre isn't available in my area, however when i use their checker it said's it is.... Someones telling pockies..

And FTTC check confirms the same
http://fttc-check.alc.im/results.php?postcode=SP103QL

Phase 4a was a while back so it looks like your cabinet wasn't enabled for whatever reason. You'll probably continue to see the holding date indefinitely.

There are literally loads of these where they haven't been enabled by BT Openreach. Mine is also one of them but that is changing in November.

dave1983 · 11 Sep 2012 at 16:01

Just done a checker on the BT infinity

says it's available, unless im looking at the wrong thing

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=33828

http://www.cable.co.uk/compare/bt-infinity/

Rusty0611 · 11 Sep 2012 at 17:49

Put your post code/phone number into the BT wholesale checker. That will tell you for sure:

https://www.btwholesale.com/includes/adsl/main.html

It's either a yes or a no.

sunama · 11 Sep 2012 at 20:02

panyan said:
Im going to conclude that on fibre, the 10 day period can be disregarded as the speeds/pings dont change.

I have checked this through speedtest.net and usenet downloads - they are identical to day 1.

I found this to be the case with connection, too.
Personally, I think that SKY tells customers who are suffering from slow speeds, to wait 10 days. This is a method to shut those unhappy customers up, hoping that in 10 days any faults clear up OR the customer forgets to chase up the fault.

Naan_H · 12 Sep 2012 at 16:01

If i want to upgrade to the pro service - how long will it take for the upgrade to happen?

KIA · 12 Sep 2012 at 19:45

Naan_H said:
If i want to upgrade to the pro service - how long will it take for the upgrade to happen?

It should be less than 24 hours.

sunama · 12 Sep 2012 at 20:59

If you do upgrade, please let us know what sort of bandwidth increase you "actually" got. My gut tells me that most of us will get 40Mbps when going on the £20 package, but when spending the extra £10, most of us will not hit anywhere near 80Mbps.

Naan_H · 12 Sep 2012 at 23:32

sunama said:
If you do upgrade, please let us know what sort of bandwidth increase you "actually" got. My gut tells me that most of us will get 40Mbps when going on the £20 package, but when spending the extra £10, most of us will not hit anywhere near 80Mbps.

My max attainable is about 76Mbs according to what the modem tells me, BTs checker says i should get 56Mbps and 18Mbps upload. I would be happy if i got close to 70Mbps in all honesty. Just need to decide. Apparently there is a 1 month cooling off period too so i can always change back

Hamster · 13 Sep 2012 at 00:15

Naan_H said:
My max attainable is about 76Mbs according to what the modem tells me, BTs checker says i should get 56Mbps and 18Mbps upload. I would be happy if i got close to 70Mbps in all honesty. Just need to decide. Apparently there is a 1 month cooling off period too so i can always change back

How are you able to check the max attainable?

Interesting figures you've quoted which are quite similar to mine. The BT installer said that he reckons I'll get around 75-77Mbps on Fibre Pro given that I'm not too far from the cabinet. BT's checker estimates around 53Mbps and he was saying that that checker is usually way off in his experience. I'm not going to take that as gospel though and it's good to know there's a 1 month cooling off period.

Naan_H · 13 Sep 2012 at 00:18

Hamster said:
How are you able to check the max attainable?

You need to unlock the modem by flashing the firmware; KIA kindly linked to it previously i think. There is also a thread detailing the process or links to the guide regarding unlocking

Found it: http://forums.overclockers.co.uk/showthread.php?t=18340930

Hamster · 13 Sep 2012 at 00:55

Thanks. Will give it a go!

Hamster · 13 Sep 2012 at 02:05

Had problems with microsoft's telnet client but putty worked:

From telnet:

Max: Upstream rate = 26129 Kbps, Downstream rate = 76344 Kbps

Don't really know how those figures would equate into actual speeds on Fibre Pro though.

KIA · 13 Sep 2012 at 16:03

Hamster said:
Don't really know how those figures would equate into actual speeds on Fibre Pro though.

Actual sync should be fairly close.

Hamster · 13 Sep 2012 at 17:04

Thanks KIA, that's great to know. Might leave it for a while on 40/10 and upgrade later.

sunama · 13 Sep 2012 at 21:33

I think the question you have to ask yourself is that is it worth paying an additional 50%, for the extra bandwidth - how often are you going to go above 40Mbps?

If you have multiple heavy users, then it may be worth it. But most people will rarely go above 40Mbps, for more than a few seconds.

20Mbps upload would be handy, though.

ltnmzh · 14 Sep 2012 at 10:49

I just signed up. a few days in already.

I'm getting 30Mbps down and 8.xx Mbps up and 20ms ping

Similar to this guy below. Anyone got any ideas to improve, esp. the ping value?

Skyboat said:
Just had ours installed this morning, so here's the obligatory speedtest mugshot:

That's through Ethernet though, the WiFi is slightly slower (~22Mb/s). The engineer said we're getting the full 40Mb on the line, so maybe some tweaking can up the speed a bit more...

ci_newman · 14 Sep 2012 at 13:20

ltnmzh said:
I just signed up. a few days in already.

I'm getting 30Mbps down and 8.xx Mbps up and 20ms ping

Similar to this guy below. Anyone got any ideas to improve, esp. the ping value?

Cable or wireless?